1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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  2. Dollshe Craft and all dolls created by Dollshe, including any dolls created under his new or future companies, including Club Coco BJD are now banned from Den of Angels. Dollshe and the sculptor may not advertise his products on this forum. Sales may not be discussed, no news threads may be posted regarding new releases. This ban does not impact any dolls by Dollshe ordered by November 8, 2023. Any dolls ordered after November 8, 2023, regardless of the date the sculpt was released, are banned from this forum as are any dolls released under his new or future companies including but not limited to Club Coco BJD. This ban does not apply to other company dolls cast by Dollshe as part of a casting agreement between him and the actual sculpt or company and those dolls may still be discussed on the forum. Please come to Ask the Moderators if you have any questions.
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DollnDoll Feedback (2009)

Dec 17, 2008

    1. DollnDoll Feedback

      Write about your experience with this company and their products!

      Please consider answering the following questions about your experience. If there is additional information that you would like to add, please feel free!


      * What did you order?
      * When did you order?
      * Did you order directly from the company, or through a distributor or dealer?
      * How was the communication?
      * How easy was it to pay?
      * How long did it take to ship?
      * Was the quality appropriate for the price, in your opinion?
      * Did the item look like the sales pictures?
      * Were you satisfied with the product?
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again?
      * Would you buy this company's products second-hand?​
       
      #1 DoA Mod Squad, Dec 17, 2008
    2. * What did you order?
      a wig and two pair of eyes

      * When did you order?
      29th Dec I think

      * Did you order directly from the company, or through a distributor or dealer?
      from the company's site

      * How was the communication?
      n/a since no problems.

      * How easy was it to pay?
      with paypal, not sure if they send invoice or not but I just sent the money directly to them first.

      * How long did it take to ship?
      shipped on 31st Dec, arrived on 5th Jan.

      * Was the quality appropriate for the price, in your opinion?
      great

      * Did the item look like the sales pictures?
      yeah

      * Were you satisfied with the product?
      yup

      * If you weren't satisfied, how did the company solve your problem?
      n/a

      * Would you order from this company again?
      sure if they have more new items that interest me.

      * Would you buy this company's products second-hand?
      depends tho. hehe
       
      #2 -Azuria-, Jan 5, 2009
    3. * What did you order?
      a doll: Bella

      * When did you order?
      11 December

      * Did you order directly from the company, or through a distributor or dealer?
      From the company

      * How was the communication?
      Very well

      * How easy was it to pay?
      With paypal. Very easy.

      * How long did it take to ship?
      Shipped on 8th January, arrived on 13th January.

      * Was the quality appropriate for the price, in your opinion?
      Yes!

      * Did the item look like the sales pictures?
      Yes, the doll is even more beautiful than on the pictures.
      There weren't pictures of the white resin colour. (I ordered ws)

      * Were you satisfied with the product?
      Yes. Only the resin is a little bit thin on some places. By the wrists. But it's ok.

      * If you weren't satisfied, how did the company solve your problem?
      -

      * Would you order from this company again?
      Yes

      * Would you buy this company's products second-hand?
      Maybe
       
      #3 True Crimson, Jan 17, 2009
    4. * What did you order?
      Queen - Loren

      * When did you order?
      11/01/2009

      * Did you order directly from the company, or through a distributor or dealer?
      Directly from the company!

      * How was the communication?
      It was very fluent. The DollnDoll administrator understands simple English.

      * How easy was it to pay?
      I used paypal and paid half and half in 2 days.

      * How long did it take to ship?
      I ordered custom make up.. So at the end of my 1st payment 13/02/2009, DnD said that they would start on my make up. Due to the Luna New Year, DnD shipped my doll only on 02/02/2009.

      * Was the quality appropriate for the price, in your opinion?
      Yes! I think the body and head is made of very sturdy quality!

      * Did the item look like the sales pictures?
      No, it looks way better!

      * Were you satisfied with the product?
      Yes very satisfied.

      * If you weren't satisfied, how did the company solve your problem?
      -

      * Would you order from this company again?
      Yes I very much would order again and again if they make dolls that I love!
       
      #4 DesertedFlipFlops, Feb 5, 2009
    5. * What did you order?
      Pipos Bingo

      * When did you order?
      Jan 28th 2009

      * Did you order directly from the company, or through a distributor or dealer?
      Ordered from DollnDoll site, but Pipos is another manufacturer

      * How was the communication?
      excellent

      * How easy was it to pay?
      easy to follow checkout, paypal email address posted all over the site.

      * How long did it take to ship?
      5 days. Shipped February 2nd

      * Was the quality appropriate for the price, in your opinion?
      Yes

      * Did the item look like the sales pictures?
      Exactly the same

      * Were you satisfied with the product?
      Ringo is beautiful!

      * If you weren't satisfied, how did the company solve your problem?
      I ordered a Bingo, but was sent a Ringo. Bingo had sold out during the holiday. Dollndoll contacted me and offered the trade or a refund right away and I accepted the other doll. They were totally willing to accommodate and seemed genuinely sorry to not provide the original mold I had ordered.

      * Would you order from this company again?
      Yes, definitely!
       
      #5 Wifey, Feb 23, 2009
    6. * What did you order? A dollndoll Sugar doll without make-up
      * When did you order? 22th january 2009
      * Did you order directly from the company, or through a distributor or dealer? directly from the compagny
      * How was the communication? very good
      * How easy was it to pay? Easy by paypal
      * How long did it take to ship? 10 days
      * Was the quality appropriate for the price, in your opinion? yes
      * Did the item look like the sales pictures? yes
      * Were you satisfied with the product? yes
      * Would you order from this company again? yes
      * Would you buy this company's products second-hand? yes
       
      #6 canelle, Feb 24, 2009
    7. * What did you order?
      Queen - Loren <3

      * When did you order?
      12/31/08

      * Did you order directly from the company, or through a distributor or dealer?
      Directly from the company!

      * How was the communication?
      Very well! Didn't really have to communicate with them though. Lol.

      * How easy was it to pay?
      Very! Paypal!

      * How long did it take to ship?
      I think about a month. 'Tis what happens when your order is still processing during a holiday. XD
      She arrived 02/06/09! <3

      * Was the quality appropriate for the price, in your opinion?
      I think so! Yes!

      * Did the item look like the sales pictures?
      - For the most part. Her lips in the pictures were way more pinker and like.. glittery.. But that didn't bother me. I think it looks much better! But other then that! Everything was allll goooood! <3

      * Were you satisfied with the product?
      Very!

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Most Def!

      * Would you buy this company's products second-hand?
      Sure!
       
      #7 FlamingStar129, Aug 8, 2009
    8. * What did you order?
      Queen - Loren: no faceup
      * When did you order?
      10/20
      * Did you order directly from the company, or through a distributor or dealer?
      Direct; they have no dealers as they are a dealer
      * How was the communication?
      Satisfactory
      * How easy was it to pay?
      Paid with Paypal; standard fare
      * How long did it take to ship?
      Payment confirmed the same day, shipped on 10/30, arrived here 11/7
      * Was the quality appropriate for the price, in your opinion?
      Better! I believe she is worth more than what I paid for her, especially considering that the price was dropped due to the exchange rate. Her resin is nice and heavy and feels sugary.
      * Did the item look like the sales pictures?
      Exactly (though she has a faceup on her sales pics, I can tell that I was sent a Loren)
      * Were you satisfied with the product?
      Love her! She poses nicely (reminds me of DoT girls) and her resin is very nice like I explained before. The wig she came with is high-quality, and along with her certificate I also got some free eyelashes and eyes in the color I requested.
      * Would you order from this company again?
      DollnDoll dolls are very affordable and have high quality. I will gladly order again if they release another sculpt that I like.
      * Would you buy this company's products second-hand?
      If the price and quality were right, I would buy any of their dolls second-hand.
       
      #8 loz64, Nov 8, 2009
    9. * What did you order?
      Spade Ann, no face-up.
      * When did you order?
      Nov.23.
      * Did you order directly from the company, or through a distributor or dealer?
      Directly from the company.
      * How was the communication?
      It's OK.
      * How easy was it to pay?
      Very easy, with paypal.
      * How long did it take to ship?
      They shipped my doll Nov. 30. But there's something wrong and another head was shipped Dec. 17.
      * Was the quality appropriate for the price, in your opinion?
      Good.
      * Did the item look like the sales pictures?
      Yes.
      * Were you satisfied with the product?
      Satisfied at last.
      * If you weren't satisfied, how did the company solve your problem?
      The first doll I received from them is not satisfying at all. The head is obviously yellower than the body. I complained to them and had an exchange. The new head is lovely.
      * Would you order from this company again?
      Yes if there is a doll I want.
      * Would you buy this company's products second-hand?
      It depends.
       
      #9 konoshu, Dec 21, 2009