Looking for Tenaku - UNRESOLVED MEMBER MP BANNED

[*Rumiko]

I'm looking for the user Tenaku. She has my head since the 26th June 2012 and that's also the last date I've heard from her.
I’d kindly ask her to please give me an update regarding my head – whether WIP pics or just an apology about the delay, stating if she thinks she can finish the face-up in a timely manner.

I’ll give her a week starting from today to contact me before I see myself forced to escalate this to a full paging thread and post the details of our whole transaction in hopes that anyone knows her in real life and can tell get to get online and contact me.

[Zagzagael]

Tenaku was last on the forum 20JUL. She is now Being Paged.

[*Rumiko]

As the week I gave her to respond has passed I’ll now post a detailed timeline of what has happened.

I PMed the user Tenaku to ask whether she’d be willing to face-up my MNF Rheia head to which she agreed on the 26^th April 2012.

Hello~

Thank you very much for loving my work)

Now I'm open for May commisssions~
If you would like I can put you in the list for time period from 15~30 May -time for you)

So while the head is come to me I will be free to paint her~

Thanks!

Yuliya

That was great!

Can you give me please your adress so i can prepare her for shipping?

What is the deal with your customs? Something special rules or so on?

Greets,
Rumiko

She confirmed my slot on 26^th April 2012 and I sent out my head.

Yes, of course~

Shipping address:

[address]

As for customs I have no special rules or so but you can mark parcel as "gift" for more simple procedure.

Thanks for your choice.

Ten

It took her a while to get back to me once she received the head [according to DHL it arrived on the 17^th June 2012, I got the following PM on the 26^th June 2012], though I a friend of mine who bought a head from her in January already warned me that she was rather slow with communication so I wasn’t too worried.

Hello dear!

Thank you for commission info! I've got your head only 2 days from post office~ It's safe and sound)
Ok, I would try to satisfy your wishes)
I hope I can make-up her in a week.


Thnak you~

Yuliya

After not hearing from her in two weeks [she quoted one in her PM so I at least expected a heads up if there were any delays] so I shot her a PM on the 19^th July 2012, giving her a deadline to at least tell me when she thinks she’d be able to show me pictures of my head.

Hi there,

you wrote me a PM on the 27th telling me that you received my head and would update me with progress pictures within a week.

More than 3 week have passed since then without any communication. I'm a patient person but I'd love to have some updates or at least getting told that it'll take longer than anticipated.

I'd like to hear something from you till

Friday, 27th July 2012

whether it is a progress picture or just a general update.

I really don't want to hurry you but I'm a little bit worried about the total lack of communication.

Sincerely
Rumiko

The deadline passed without a word from her, despite being online on the 20^th July 2012 so I PMed her again on the 29^th July 2012.

D

ear Tenaku,

I’ve PMed you on the 19th July, requesting any form of update on my face-up commission as well as giving you a final deadline till the

27th July 2012

I saw you were online on the 20th, so I assume you've read my PM!

Whereas I’m a patient person I can’t help but wonder why not since it takes only a few minutes to tell me if it takes you longer to complete my face-up.

I’ll give you one last deadline till

03rd July 2012

before I see no other choice than to open a Paging Thread to get an answer.

I hope we can settle this matter to the satisfaction of all involved.

Sincerely
Rumiko

Again I’ve gotten no response so I opened this paging thread in the hopes that she’d get her act together and update me.

I’d still would love to have my head face-upped by Tenaku but I think it shouldn’t be too much to ask from a customizer to give at least some updates if/when they are able to work on a head they have accepted for commission.

[Zagzagael]

Tenaku has not returned to the forum since 20 JUL.

[*Rumiko]

I found Tenaku on Facebook.
I wrote her a mail on this side.

Dear Tenaku,
here is Rumiko from the Den of Angels Board. Please do me a favour and come to your account. I wrote you several mails and because you not answering i am opend a paging thread.
http://www.denofangels.com/forums/sh...ing-for-Tenaku
Please answer to my mails,give me a update or pictures. I still would love to see my Rheia painted by you!
Thank you,
Rumiko

[*Rumiko]

Still no responce from her, though she is online on fb.
http://www.facebook.com/drTenaku

[*Rumiko]

Another day past without any mail or reaction from Tenaku!
She was active on facebook again but not online here on the forum.
I wrote her another mail!

Hi there,

I've messaged you on the 17th August here on Facebook and since then you were perfectly fine to happily post daily but did not bother to reply to my inquiry about my head at all.

At this point I think it's safe to say that neither you are willing to uphold our agreement and complete my commission nor would I want you to do so as I find the lack of communication not only discouraging but also extremely unprofessional.

I ask you to return my head to me at my expense within the next week and provide a proof that it was shipped. Otherwise I see no other choice than to involve the authorities as keeping another person's property in the way you're doing it now is considered theft.

I hope we can still handle this transaction like two adults and to the satisfaction of all involved.

Sincerely
Rumiko

[*Rumiko]

Tenaku answer me today on my mails. She apolgize by me and send my head back, on her own Expense!
Im gladly this problem is nearly solved now!

[*Rumiko]

Still no shippingnotice from Tenaku!

[*Rumiko]

Still no response from Tenaku.

[*Rumiko]

No action from Tenaku!
I a really pissed ....

[Zagzagael]

Tenaku returned to the forum on 23AUG.

[*Rumiko]

Tenaku send my doll head today to me!
She provide a trackingnumber, like promised!