Monstro Designs Feedback (ALL)

[Jescissa]

MonstroDesignsShop.com Feedback (ALL)

Please leave feedback for Monstro Designs in this thread.

What did you order?
When did you order?
How did you order? (Etsy, Facebook...etc?)
How was the communication?
How easy was it to pay?
How long did it take to ship?
Was the quality appropriate for the price, in your opinion?
Did the item look like the sales pictures?
Were you satisfied with the product?
If you weren't satisfied, how did the company solve your problem?

[hieisfuzz]

What did you order? BJD/Dollfie CREATE Your Own Wig.. 2 tone rock bang wig, size lati yellow, color: purple and black
When did you order? Sep 5, 2012
How did you order? etsy
How was the communication? great
How easy was it to pay? paypal, so super easy
How long did it take to ship? 21 days
Was the quality appropriate for the price, in your opinion? YES!!!!!!!!!!
Did the item look like the sales pictures? it was custom color, so yes and no
Were you satisfied with the product? yes
If you weren't satisfied, how did the company solve your problem? n/a

p.s. worth the wait <3

[TrinityInRainbows]

What did you order? A MSD Create your own wig blonde/dark brown+clip on buns.
When did you order? February 16th, 2013
How did you order? Email/MonstroDesignsShop
How was the communication? This was actually the first time I have ever had a bad transaction. She was slow/unresponsive to email back, and even went 2 months without emailing me at all. I emailed her after 2 months of nothing and she said she hasn't even made the wig yet. She even asked me if I still even wanted the wig, which I said yes. She gave me a timeline, onto that 2 month wait, and still couldn't make it within that timeline. After a long struggle, she finally made it, sent me photos and I was pleased. I paid immediately and she told me she would ship the morning after. 4 days later she finally shipped it.
How easy was it to pay? I paid right away. Via paypal.
How long did it take to ship? After her actual shipping date it took about 2-3 days. I don't live very far away.
Was the quality appropriate for the price, in your opinion? It was worth the money, but not worth the time struggling to get information.
Did the item look like the sales pictures? Yes, I am pleased with the result.
Were you satisfied with the product? I am satisfied with the wig, but I won't order from her ever again; at least, not anytime soon.
If you weren't satisfied, how did the company solve your problem? She needs to be truthful, and be responsible of her timeline. If she can not make her timeline, she needs to update her commissioners of the delay. This wait was absolutely ridiculous. I ordered on February 16th and received the wig on May 6th. I understand life can get in the way of things, but she needs to really keep communication open and honest. I am very disappointed. I wouldn't have minded the wait if she just told me upfront about it. Her issues with constantly not meeting her deadlines is absolutely unprofessional.