Paging Glorfindel - UNRESOLVED MEMBER MP BANNED

[MissKittyTwisted]

I never thought I would have to do this and it breaks my heart. But I have given the seller pleanty of opportunity to ressolve this.

Glorfindel has been selling her dolls due to her poorly dog, so I offered to buy her Bisou. I didnt get an email for along time so bought another doll. She then messaged me quite some time after that she has been in hospital herself and I just couldnt say no to her.

We arranged payment and I paid promptly and she advised that her partner would post her on the friday or monday. I waited till the Wednesday and no arrival. I sent a message but no reply I was panacking after a good week+ I think with out contact. I sent emails as well as pm's she finally got back saying she wasnt getting pms and was I sure she hadnt arrived and I confirmed this was the case. Glorfindel said she had emailed me with the tracking information but this email never arrived then said the delivery agent had sent her to the wrong address and they were refunding her the postage of £15.00 and she asked for my paypal to raise the payment and the agents were going to sort out her coming to me early this week. Were now on Wednesday ive not been refunded the postage nor has she replied to my pm's or emails.

Ive never had to cope with a bad transaction on here and im very sad about it. We live in the same county and I paid £15.00 for the next day delivery. I made payment to her on the 3rd of July which is just over 3 weeks. I can include some of the posts to her and I did email and pm her yesterday to advise I was raising this thread.

[MissKittyTwisted]

I have heard from Glorfindel she has been very ill, she will be having her partner chase up the parcel and update me when she has news.

[Zagzagael]

Glorfindel was last on the forum 14JUL. She is now Being Paged. Please keep this thread updated.

[MissKittyTwisted]

Well ive been contacted by another buyer who has not recieved her doll after paying and there is no more news from her.

[lemonpeanut]

That'd be me!

I offered to buy Glorfindel's LTF Lishe. I first PMed her on the 11th July which she responded to on the 12th. We decided that I would buy Lishe for £175 (we're both UK residents), and that postage and packing would be £13.49, so the total amount to send to her would be £188.49, which was agreed upon in her last PM to me on the 14th July.

I sent her the money on the 16th July (I was on a suprise holiday 14th to 16th, so did not read her message until the 16th, and sent the money immediately upon reading it).
She has not contacted me since.

On the 23rd July I PMed Glorfindel regarding when she would ship Lishe, but no reply.
On the 26th July I emailed her at the address she'd given me for her Paypal; the message included a copy of the PM - I sent this in case PMs were unable to reach her.
I also emailed her through DOA on the 27th July, hoping that she was alright, but also if she could contact me soon. I set a limit of the 30th July to contact me. After the 30th I will open a Paypal dispute.

Also on 27th July I contacted MissKittyTwisted for advice for what to do about the situation - this is my first ever marketplace transaction, and it's all gone horribly wrong, leaving me without a clue what to do. She's been very helpful.

I had read through Glorfindel's feedback before I entered into the transaction and found that she'd fallen ill during previous transactions. I didn't think the chances were very high of this happening again, but apparently she has. I know it's a difficult situation, but it's very frustrating for everyone involved.

On the 28th, remembering that I had read in the feedback threads about one of Glorfindel's friends settling her affairs, I tracked down the user Diction and PMed them, asking if they were indeed who I thought they were. Today I received a reply, confirming my fears that Glorfindel had again fallen ill & was in hospital and also that Diction is Glorfindel's husband/partner. However, I found it a little difficult to understand; Diction claimed to have received a doll back today, that he would refund shipping and send it to me if I sent my address and that s/he needed chargebacks reversed to have money for shipping.

I replied that I wasn't aware that LTF Lishe had been shipped in the first place, but if in fact the doll was a LTF Bisou then it was supposed to go to MissKittyTwisted and that I'd put them in touch. However, if it was indeed the Lishe doll, I had already paid £13.49 for postage so didn't understand why I should pay more/again.

I can include copies of PMs and of emails if that's necessary. I just wanted to get it all written down so far for clarity.

[Zagzagael]

Glorfindel last logged into the forum today.

[lemonpeanut]

Quick update: Diction has replied to my PM, asking for my address. It was a misunderstanding about the shipping thing - s/he thought I was MissKittyTwisted. Sent her/him my address and hoping to here from her/him soon.

[MissKittyTwisted]

I am now awaiting an email and postage details from Diction. I hope this is ressolved soon and will keep the thread updated.

[MissKittyTwisted]

Diction advised she will send Bisou Friday now its just wait and see.

[lemonpeanut]

Diction has confirmed my address and transaction ID, and says she will ship Lishe to me tomorrow.

[MissKittyTwisted]

Just up dating the thread still no arrival on Bisou. As she was posted Friday I expected her either Saturday or Today. If she does not arrive today I will be very distraught as the stress has been awful so I hope it ends today. Diction never provided me with any tracking so I just hope she has been posted correctly this time.

[MissKittyTwisted]

No arrival today at all and I wasted a full days holiday waiting. I am very unhappy now. I have messaged Diction as she hasnt refunded the postage as promised or provided tracking details. I dont know if they ever intended to send the doll.

[lemonpeanut]

Diction has contacted me tonight saying that she was unable to post Lishe to me on Saturday, and would post her on Wednesday. She claims to be having computer problems. I have given her my mobile phone number and asked her to text me when Lishe is posted if she was unable to PM me.

[MissKittyTwisted]

Bisou arrived yesterday, now just awaiting refund of postage that was promised.

[lemonpeanut]

No reply to my PM on 6th, no text confirmation of posting, and no arrival of Lishe yet.

[lemonpeanut]

Still no arrival of Lishe, and no contact at all. Have sent a PM to Diction today asking if Lishe was actually posted on Wednesday.

[lemonpeanut]

Still no arrival or contact. Will send another PM to both Diction and Glorfindel tomorrow if Lishe still has not arrived.

[lemonpeanut]

Lishe still hasn't arrived. I've PMed both Diction and Glorfindel today, hoping I hear from them soon or that Lishe arrives soon.

[Zagzagael]

Diction was last on the forum 7AUG. She is now Being Paged.

[lemonpeanut]

I still have not heard anything from either Diction or Glorfindel. The Lishe doll has not arrived. It's been 39 days since I sent the money, so I'll be opening a Paypal dispute ASAP.