EDIT: This thread was moved here, so I guess I'll try to format it properly now.
* What did you order?
2 pairs of eyes; 14mm Violet & 16mm Sky Blue
* When did you order?
July 2009 for the pre-order & from blanki to Mystics directly, the payment was made August 2009.
* How was the communication?
Through the group order placed by blanki here on DoA, PERFECT. She sent updates through email continuously for one year ensuring no one was out of the loop. The communication from Mystic Eyes to blanki, however, was deceiving. For just about one year, random shipping dates were given just about every month and for one year none of them were held true. The package was received by blanki (and later myself) in July of 2010.
* How easy was it to pay?
Very easy since it was through a GO here. Paypal including shipping was sent to blanki and she took care of the rest.
* How long did it take to ship?
Order was placed by blanki August '09 & she receiving the eyes July '10. The first shipping date was meant to be in October '09.
* Was the quality appropriate for the price, in your opinion?
Discluding the defect on one ...a bit too pricey imho, but they're one of a kind really. Best design I've seen in eyes.
* Did the item look like the sales pictures?
Basically the same considering computer monitor differences.
* Were you satisfied with the product?
On my 14mm Violet eyes, yes. They're beautiful~
On my 16mm Sky Blue eyes, no. There is a defect on one of the eyes and a remake/partial refund is underway.
-2- -3- -4-
That there is a hair lodged beneath the finishing coat of the eye. Right by the iris~
* If you weren't satisfied, how did the company solve your problem?
TBA. I will try to update when a result is finalized. As of right now- blanki was able to contact Mystic and, with my example images, get them to remake one eye to replace the defected one. Let's see how long a replace takes~ ^^;
* Would you order from this company again?
As it stands right now, I would not currently order from them directly. The wait time was insane, and the false shipping dates were misleading for all involved. My only comfort was that I had blanki to do all the talking since it was through the GO here and not directly with Mystic. They really are a great quality eye; my beef is more with the service and the lying behind the shipping dates, I guess.
* Would you buy this company's products second-hand?
Yes, they really can't be faked and this method would certainly cut out the wait time. Probably the best way to go imho unless you absolutely need customs.