Overview of issues:
SugarOverdose asked to trade some clothing for my doll, which I listed as a Dikadoll Peach as this was the doll I thought I had. The doll was on the marketplace for $150, but as it happened I in fact had a Berry not a Peach as I had thought. When she made me aware of this I apologised and immediately offered her to return the doll and when the items she sent arrived I would send them back to her, she declined this offer. We agreed that she would make an outfit for my Resinsoul Mei and she said that a shirt, waistcoat, trousers and coat would be worth the $150 value of the doll. I agreed to the trade but the items she sent me are not of a reasonable quality. Additionally, she was unable to complete the commission and sent only the shirt, waistcoat and trousers. When they arrived I discovered loose threads all over the items and many of the details had been glued on, with glue residue all over them. Additionally she had added items I had not asked for "as freebies" (to make up the value) but these are of a similarly poor quality. The hems on the sleeves of the dress she sent are actually glued together with what appears to be superglue, as it has gone stiff and crunchy.
I contacted her when I received the items to express my disappointment with the quality and offered her three options for resolution: 1. Re-make the outfit with higher quality materials and I would send her back the items she sent me. 2. Send me the doll back and I would send her the clothing back. 3. Send me the $150 value of the doll.
She had already ordered another Peach head, as this was the doll she wanted, so when she refused point blank to work with me on a resolution to these issues I said I would work with her and offered to accept only $112 as the new head would have cost $38. She declined this offer also. At this point I retract this offer due to her attitude and unwillingness to accept responsibility for her part of the trade. As resolution to this I would now like the full $150 she owes me or return of my full doll.
Here is all our correspondence:
My sales thread. Please note that there are several clear pictures of the face and I would have been happy to take more. I accept that I should have double-checked which doll I had and listed it correctly, this is entirely my fault and is the reason why I have tried to be understanding and pleasant throughout this transaction. However, I find it hard to believe that at no point did SugarOverdose notice that this was a different mould to the one she wanted; personally when I have my heart set on a specific doll I generally know what the doll looks like and would notice if the sales pictures didn't quite match up to my expectations. I would at least ask for more photographs in different lights and request the seller to check this before making any offers. At this point I am starting to believe that SugarOverdose was well aware of the doll I had and the mistake I had made and still initiated the trade.
Originally Posted by SugarOverdoseAfter all of this kicked off I mistakenly thought I had mentioned to her that her items were not my dolls' style but reviewing this I realise I didn't make this completely clear.Originally Posted by Ehryn
Originally Posted by SugarOverdose
Note: The last picture I sent was not working, but SugarOverdose completed the commission before I was able to send her more images.Originally Posted by Ehryn
Originally Posted by SugarOverdoseOriginally Posted by EhrynOriginally Posted by SugarOverdoseOriginally Posted by EhrynOriginally Posted by SugarOverdoseOriginally Posted by SugarOverdoseI had to send this message from my phone as I wasn't able to get to a computer and I wanted her to know I would get the measurements as soon as I could. As it happened it took me a couple of days due to a number of family issues and illness that arose. Additionally I forgot to reply to her other message, this - again - is my mistake. Unfortunately I cannot anticipate things like this happening suddenly, although I try to ensure I keep in contact with people I am in transactions with.Originally Posted by Ehryn
As you can see, I sent this message at gone 2am because I felt bad having not contacted her with the measurements so I sent the message before I went to sleep, despite having been up all day dealing with the aforementioned family issues.Originally Posted by Ehryn