Paging yoniverse - RESOLVED

[Alois Trancy]

So, this is a long history... I've first bought an Epidos head and some clothes from yoniverse, and she was a good seller at this time. The unique problem I've had was with the undeclaring, that she said she would, I've not said the value and she wrote down 100 USD, than she saw my PM asking her to mark it down as 30 and she wrote 30 over the 100 and I've got a really high tax in my country because of the erasure.

Well, that was kind of my fault, ok. But then I've bought a Daydream Lance from yoniverse... She didn't pack him well and he arrived broken. Once the box was intact and in perfect condition, the breakage happened during the travel to my house. The doll inside the box had no bubble wrap around his legs and the 2 knees were broken when the doll arrived to me. She said me that other person had sent the doll to me, but she had made the package herself...

I've asked her for a partial refund for the body, because she didn't pack the doll well and she said she would refund me in 10 USD to make me "less unhappy" (her own words)... but I think it's wrong, since I've bought a lot of second hand dolls and I've never had this problem before. I've told her more than one time to pack the doll well, on the first and the second sale... Because in my country I'm not able to buy insurance for damage, only for missing packages... So, I've said to pack him well... But the box was in perfect condidion. That means the mailing service didn't do anything to hard with the package, because the box (that's made of paper) was ok...

So, I've wrote her again to say that I was not satisfied with the results, because the doll did arrive broken and that was due the bad wrapping. She answered me again (after a lot of PMs) telling me that I was wrong and asking me to stop insisting because she wasn't good at arguing...

I've asked Crobidoll if I would ever be able to buy the knee parts and Crobidoll answered me that I wouldn't be able to buy it because they could not take individual requests at thiat time, I should write them later this month.... And that the replace would cost 45USD + shipping and that it would take really really long.

I've insisted for the third time, asking for the replace value (even if I would need to pay for the shipping and wait for the company to make the new piece, I've requested only the replace value), because the doll wasn't well wrapped and the box was intact, so that would happen to any person who'd bought him, because the original box was ok and the other items were also ok...

This time she didn't answer me and I found a 20 USD refund on my paypal... I've written her again and asked for her answer, because she thought that was going to be ok and did the refund without even saying a word.... I've written her again.

The case started on 5th April... The last answer I got was on 15th april... The last message I've sent was on 13th may, one month later... I've still got no answer....

I've still go not answers, so, if someone could help me, that would be good.

[Zagzagael]

yoniverse was last on the forum today. She is now Being Paged.

What does this mean -

She said me that other person had sent the doll to me, but she had made the package herself...

[Alois Trancy]

I'm sorry, my english is not very good ><...

She said that the doll was in china, in her other house and that a friend should send him to me, from china (she lives in the US). But she also said that, after leaving her house in china, she packed the doll herself (leaving it ready to be sent after the payment).

[yoniverse]

Mod, I travel back and forth between US and China, which is part of my job, and a few dolls of mine stay back home while the others are in my US house. But I took the photos of the dolls and did the packing all by myself and I confirm they are my property.


I thought we were done on this issue because I had explained my understanding about it to Alois Trancy. Too bad we can't meet an agreement on this.


I believe I'm not liable for the damage to the doll because the packing was not poor. I gave enough protection to the hands and feet, which were the most fragile parts, and made sure the doll didn't shift inside the box; I also stuff the brown box so that the default box could stay tightly.


Alois Trancy accused me of poor packing but I believe the accident wouldn't happen if the post office guy handle the package more carefully. Alois Trancy should be able to get enough refund from post office for their mistake only if she bought insurance, but she didn't do that due to the customs issue. Therefore I think I shouldn't be responsible for the damage.


I also encountered same thing with second hands dolls that were damaged in transit, but I never got a penny refunded from sellers. I guess that's how others handle such problems. I'm interested in knowing what Mods' judgement on this issue is.

[Zagzagael]

Mod, I travel back and forth between US and China, which is part of my job, and a few dolls of mine stay back home while the others are in my US house. But I took the photos of the dolls and did the packing all by myself and I confirm they are my property.

Thank you for clarifying that. It sounds as though you are aware that it is against the rules to sell for someone other than yourself.

I also encountered same thing with second hands dolls that were damaged in transit, but I never got a penny refunded from sellers. I guess that's how others handle such problems. I'm interested in knowing what Mods' judgement on this issue is.

Please note that the moderators of DoA cannot and do not get involved in Marketplace transactions. This thread is where you will need to find resolution with the unhappy buyer. The mods do not and will not make a "judgement on this issue".

[Alois Trancy]

Well, I'll repeat myself saying that he had no protection between his legs or arms, absolutely no bubble wrap or other kind of protection around these parts and they are sensible... And I will also repeat that the box outside was intact, so the post office did not do anything "strange" with the doll that wasn't "normal traffic", so, that would happen in one way or another with any person that buy this doll, because it was poorly packaged, and for me that's part of the "common sense" of the sellers, to wrap a soft proection around legs and arms to make sure it won't break. So there's nothing I can do if the person doesn't protect the doll well for shipping, because I'm not there to say what they should do or not. They're also doll owners and they recieve dolls from other persons with the sensible parts isolated and protected. I think it's the seller's responsability to pack the doll well.

That was also a bad attitude when the seller declared the problem "solved" while I was still asking about it and the seller simply stoped answering my PMs. I saw no other way but to start a paging thread.

I've not paid for insurance because my country does not provide this service, as I said before and I've said the seller more than one time to make sure it was well protected because I could not pay for the service. When the doll arrived it had no protection between legs or arms.

The breakage pictures:


IMG 1
IMG 2
IMG 3

(the headcap and the magnets were out of his head)

The parts that were broken can't be glued properly back because they have broken in small pieces that will not fit together without epoxy or something like that. I'm not good at modding at all and I've never had any kind of experience with these products... The doll won't stand without fixing his legs.

So, I've made a fair acquisition. I've paid a lot for this doll and in time. I've answered all the questions with a large ammount of information. Since this is my prejudice and I don't think I deserve it, I'm still asking for a partial refund of 45 USD (now 25, once yoniverse already gave me 20 without saying a word about it), that should be the price for new pieces without the shipping cost.

[Alois Trancy]

Still no answers and the last time she was online was on 4th june. I'm still wainting for the answer....

[Alois Trancy]

She answered me on 7th June asking for how much I would like to receive as a refund for the damage, I've answered her back and I'm waiting for the answer and the refund.

Just to keep the informations open.

[Alois Trancy]

Nothing yet and she wasn't online yet since the 9th june.

[Alois Trancy]

Nothing again, no answers and no refund, she was seen online last time Yesterday 11:35 PM.

I'm still waiting for the answer.

[Jescissa]

Yoniverse last logged into the forum today.

Alois Trancy, have you had any communication from Yoniverse? Have you contacted Yoniverse yourself since 7th June?

[Alois Trancy]

Yoniverse last logged into the forum today.

Alois Trancy, have you had any communication from Yoniverse? Have you contacted Yoniverse yourself since 7th June?

Nothing yet, Jescissa. I've sent her a new PM now.

[Alois Trancy]

She answered me yesterday asking for my last PM again.

I've answered her back today.

[Alois Trancy]

Refund sent, PM sent, case resolved! 8)