rRabit Feedback (ALL)

[Zagzagael]

rRabit rrabit.com

My Doll Wardrobe
* What did you order?
* When did you order?
* How was the communication?
* How easy was it to pay?
* How long did it take to ship?
* Was the quality appropriate for the price, in your opinion?
* Did the item look like the sales pictures?
* Were you satisfied with the product?
* If you weren't satisfied, how did the company solve your problem?
* Would you order from this company again?
* Would you buy this company's products second-hand?

PLEASE STICK TO THE FACTS!

[revien]

Since this company has yet to receive feedback I would like to leave some for those interested.

* What did you order?
Two Alice Trap wigs (in-stock, not pre-order).

* When did you order?
I placed my order on 05/31/2012.

* How was the communication?
I had no reason to contact rRabit Shop personally, but I was kept up to date on my orders status through automated e-mails and the My Account tab on the website.

* How easy was it to pay?
Very. I chose to pay with paypal, and unlike most shops where you must manually go to your paypal account and send funds, rRabit has an immediate check out option.

* How long did it take to ship?
I was notified that my parcel had shipped 06/04/2012 and received it on 06/11/2012. I chose Registered Airmail as my shipping option, another thing I was very happy with since I was not forced to pay EMS (though EMS was an option).

* Was the quality appropriate for the price, in your opinion?
Yes.

* Did the item look like the sales pictures?
Yes. I was hesitant at first since one of the wig I purchased was a fantasy colour (Lavender Jam) and easily photographs differently, but when I received it it was the exact colour as shown on the website.

* Were you satisfied with the product?
Very much so. The wigs were extremely soft and could be styled similar to the company photos right out of their packaging without much fussing.

* If you weren't satisfied, how did the company solve your problem?
I was satisfied with this companies products.

* Would you order from this company again?
Yes. In fact, I already have another order from them processing.

* Would you buy this company's products second-hand?
Only if an item was sold out. Because their shipping price is reasonable I see no reason to not purchase from them directly.

[phoenix_kaji]

* What did you order?
Alice Trap wig, suitcase with metal corners (event item)

* When did you order?
Apr 18, 2012

* How was the communication?
Great. I was notified of the delay and change in the suitcase, and my email was replied to quickly!

* How easy was it to pay?
very.

* How long did it take to ship?
There was a delay, but it wasn't bad- the manufacturer changed some things on them so anyone ordering a suitcase had to be notified, etc. I was told of the delay and change so it wasn't a problem.

* Was the quality appropriate for the price, in your opinion?
The quality was excellent! The wig has nice fiber and a color I've not found anywhere else, and the suitcase is very detailed and quality- the inside is very well-made too. I was a bit surprised, it was so nice.

* Did the item look like the sales pictures?
Yes for the wig, though the suitcase's metal corners did not, but we were notified of the change and given the option to cancel. I kept my order.

* Were you satisfied with the product?
Very much!

* If you weren't satisfied, how did the company solve your problem?
n/a

* Would you order from this company again?
For sure!

* Would you buy this company's products second-hand?
Definitely. Great quality, I think it'd last well.

[aernath]

* What did you order? 1/3 MP3 Player White
* When did you order? 16Jun12
* How was the communication? It was good! Received email order confirmation, and shipping notice. I emailed them in return to let them know it arrived and that I like the product, and they responded back! ^__^
* How easy was it to pay? Paypal makes it all so darned easy...
* How long did it take to ship? It was a pre-order, so I knew there'd be a wait. It arrived 17Jul12.
I kind of expected two months, but it only took one.
* Was the quality appropriate for the price, in your opinion? So far, yeah! (I haven't broken it yet. )
* Did the item look like the sales pictures? Yup.
* Were you satisfied with the product? Yup.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yes, and have! Some rainbow eyes from the next pre-order.
* Would you buy this company's products second-hand? I don't see why not. ^__^

[Ashemanu]

* What did you order?
1 Silicon headcap, SD boots, SD shoes and a YoSD-wig

* When did you order?
May 5th 2012

* How was the communication?
Very good, I got mails about all status updates and a shipping notice with the tracking number.

* How easy was it to pay?
Very easy with Paypal

* How long did it take to ship?
A bit longer than advertised, but not much. The items arrived today, July 19th

* Was the quality appropriate for the price, in your opinion?
Yes. The wig is very soft and good to style. The shoes are not quiet Dollheart quality, but still well made and very beautiful.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Yes, very much so!

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes, already have - some shoes from the July preorder.

* Would you buy this company's products second-hand?
Maybe, it they aren´t available anymore on the original website.

[Maple Squad]

* What did you order?
2 wigs, 2 silicone headcaps
* When did you order?
12 July, 2012
* How was the communication?
Good- they sent me an order confirmation and a shipping confirmation.
* How easy was it to pay?
Easy- Paypal immediate checkout. A welcome change from other companies methods.
* How long did it take to ship?
4 days for them to prepare the order, 9 days to receive it (airmail, not EMS)
* Was the quality appropriate for the price, in your opinion?
Yes - their items are really good quality and unique. Plus you have an airmail option so shipping isn't a killer!
* Did the item look like the sales pictures?
Yes.
* Were you satisfied with the product?
110%, I love their wigs. Soooo soft and high quality.
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes!
* Would you buy this company's products second-hand?
Yes

[St. James]

What did you order?
WST 004 -16 Girl Black Lace SD16 girl shoes
SQ002 - 1/3 Red SD shoes
SQ001 - 1/3 Red w Black SD boots
Vintage suitcase Black

When did you order?
May 18, 2012

How was the communication?
Order confirmation came right away. Shipping notice email contained valid tracking number. When inquiring about the defective shoes I received, I did not get a response to my email, so I sent a PM here on DoA and received a reply within a day.

How easy was it to pay?
Very easy. Checkout process went directly to Paypal.

How long did it take to ship?
1.5 months, which was the outside estimate given.

Was the quality appropriate for the price, in your opinion?
Compared to similarly priced shoes, I do not feel the quality was appropriate for the price.

Did the item look like the sales pictures?
Mostly.

Were you satisfied with the product?
I was satisfied with everything except the two pairs of SD16 girl shoes. All four shoes were improperly glued together. The shoe base seems to have been cut too small so that the base cannot lay flat against the upper for the entire length of the arch. There is a significant gap between the upper and base for more than an inch, and no evidence of glue that could have come loose.

If you weren't satisfied, how did the company solve your problem?
I was told that the defect must have been caused by pressure during shipping, which I do not believe, but since return or exchange was not an option I didn't bother to argue. I was offered free registered shipping or a 10% discount on my next order.

Would you order from this company again?
I did place an order for more shoes, but I avoided purchasing any SD16 shoes with the same style of base. I have since heard that this seller is simply a reseller of items from other Taobao shops, if so that explains the inability to exchange defective items. It is convenient to order from rrabit, but I suppose if I found the Taobao shop that makes all of these shoes I would skip the dealer markup if it was easy enough.

Would you buy this company's products second-hand?
Yes, because then I would be able to see what I was getting before paying for it.

[whitefrosty]

* What did you order?
Vintage suitcase x 2, MP3 player (Pre-Order)

* When did you order?
June 13, 2012

* How was the communication?
I didn't ask any questions, but I got emails of order & payment confirmation and shipping notification with tracking number.

* How easy was it to pay?
Easy checkout process with Paypal on their website

* How long did it take to ship?
The MP3 player was pre-order so it was stated that it would ship around mid-July, and it did. I got the items soon after I received the shipping notice.

* Was the quality appropriate for the price, in your opinion?
Yes for the suitcases, although the leather they used looked a little cheap and smelled a little unpleasant, they still looked nicely made, no defects. The MP3 player however had specks of dirt on the ear pieces and I will probably have to sand it off.

* Did the item look like the sales pictures?
Yes

* Were you satisfied with the product?
Mostly

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Maybe, if they had something I really wanted. I would consider getting more suitcases because they're really cute, functional and affordable.

* Would you buy this company's products second-hand?
Depends on the item's condition & seller's location.

[Bonberry]

* What did you order?
Two Alice Trap wigs, two suitcases (Spring pre-order items)

* When did you order?
April 17, 2012

* How was the communication?
Excellent, friendly, and helpful. They sent me an Order Confirmation and a Shipping Confirmation with tracking number.

* How easy was it to pay?
Very easy. Through Paypal - Credit Card.

* How long did it take to ship?
There was a shipping delay caused by manufacturing problem, but my order was shipped on June 11 and delivered on June 18, 2012.

* Was the quality appropriate for the price, in your opinion?
Yes.

* Did the item look like the sales pictures?
Yes. The wigs are soft, stylishly cut, and true to the colors pictured on the website. The suitcases are beautifully made, with quality details on both the outside and inside.

* Were you satisfied with the product?
Yes. Since the manufacturer had unexpectedly changed the style of the metal corners on the suitcases, rRabit contacted me with pictures to make sure I was OK with the change -- also offering the alternatives of an order change or a refund -- before shipping. I kept my original order.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes! As some have mentioned, I'm very happy that rRabit offers the less expensive Registered Airmail shipping option, so I'm more likely to buy from them more frequently than other EMS-only stores.

* Would you buy this company's products second-hand?
Yes. Depending on the item's condition and seller's location.

[Slushi]

* What did you order?
3 pairs pre-order shoes
* When did you order?
6/24/2012
* How was the communication?
Amazing!
I ordered a second shipment of pre-order shoes, and also wanted an in-stock wig. I asked on their facebook page if I could get the wig shipped with my first order. They replied quickly and said yes, if I sent a message via their website query.
I got the wig in my shipment, as promised!
* How easy was it to pay?
Simple, its paypal.
* How long did it take to ship?
About a month, but it was pre-order, so...
* Was the quality appropriate for the price, in your opinion?
Oh yes, I really love everything I recieved so far!
* Did the item look like the sales pictures?
Yep! The color is very close as well.
* Were you satisfied with the product?
YES!
* If you weren't satisfied, how did the company solve your problem?
>.<
* Would you order from this company again?
Yes, and I already have!
* Would you buy this company's products second-hand?
Yes, I would.

[marxwyn]

* What did you order? 2 pair of msd size shoes
* When did you order? 18.07.2012 and 22.08.2012 (combined shipping)
* How was the communication? very good. Had issue with their factory that caused big delay on my 2nd order, and I was informed and was given options if I would like to cancel or change to a different shoes. And again when the colour turn out wasn't as expected.
* How easy was it to pay? easy, with paypal
* How long did it take to ship? Due to issue as stated above, so they're shipped out bit late, mid november. But I was informed all the way.
* Was the quality appropriate for the price, in your opinion? yes
* Did the item look like the sales pictures? yes
* Were you satisfied with the product? yes
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? Definitely
* Would you buy this company's products second-hand? Sure

[aihre]

* What did you order?
Two pairs of 1/3 shoes and a 1/3 button-down shirt, all pre-order.

* When did you order?
February 2013 during their pre-order window.

* How was the communication?
N/A - I just made an order through their website, didn't communicate with any reps. I was notified of shipping through email.

* How easy was it to pay?
PayPal, all straightforward.

* How long did it take to ship?
Shipped in early May by registered mail, arrived about 5 business days later - about right for registered mail in Asia-Pacific.

* Was the quality appropriate for the price, in your opinion?
Definitely!

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Yes.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes, they seem to produce good quality products at reasonable prices, and at good turnaround.

* Would you buy this company's products second-hand?
Yes.