Problem transaction with Muse Star - UNRESOLVED MEMBER MP BANNED

[raewhitewolf]

I bought a Dollshe Pure Bernard from Muse Star on the market place, he was listed with items include in the sale: hoody, jeans, shoes, eyes, and wig, and as having an artist faceup. Here is the link:
http://www.denofangels.com/forums/sh...SOLD-ON-LAYAWA

As there was no option to buy him cheaper without the clothing, and as his price was more than the "new" price of a pure body dollshe doll i can only assume that these items were part of the total price. I asked Muse Star if I could pay him off over three months and she was good enough to let me, her messages in response during this time were always prompt and civil.
After I had made final payment on the doll she informed me she had left him out and her cat had stolen his wig, her cat had taken a lot of her doll things in the past and she couldn't find it. I said she could look for it, at which piint she informed me she had allready posted him, minus the wig. I suggested she could post the wig to me when she found it, at which point she said she had given up looking and informed me that she had had to pay extra on top of the shipping amount I had paid. I asked if she wanted me to pay the extra, she informed me it was only $5 or so and not to worry about it, this was where the transaction began to go bad in my opinion. She seemed to be inferring she had paid extra on the postage, and that it somehow cancelled out the loss of the wig. The actual amount she paid for the extra postage cost was $3.45. I can't replace the wig for this amount.

The doll was held up for a time at New Zealand customs, but when he arrived I was disappointed to find he was packed in grubby egg cartons, and was filthy with gunk in all his joint sockets, and very dirty feet, the clothing he came with was also smelly. When I began to clean him I began to notice some issues, he had a finger on his left hand which had been broken off and glued back on, there were scratches and smudges in the faceup, and the dollshe badge had been removed from the back of his head, I could see the glue where it had been.
I was not going to bother complaining about the state of his faceup, as there was every possibility I would change it anyway, but now I feel like the fact she was advertizing it with an artist faceup, but did not mention the smudges or scratches just goes further to explain the lack of care this seller took in explaining the true state of this doll.
I also feel that as collectors in this hobby are so particular about the condition of these dolls that a broken hand affects the price, and the fact the dollshe badge has been removed could also make people suspect as to whether this doll is a re-cast or the genuine article if I ever want to sell him in the future.

I messaged Muse Star and told her that he had arrived but that I was disappointed she had not mentioned the damage, she told me she had not mentioned it because she did not notice it. I suggested she had a duty of care to accurately describe an article she was selling and that the damage does lover the re-sale value and that I was not happy about it.
She then pretty much just suggested I had got a good deal, that she had paid the extra $3.45 and that she had done me a favor by throewing in the SA faceplate, she sent me a link to the dollshe site, saying she had actually lowered her price to match those on the site and I had got a good deal. However the link she sent me was for the Dollshe DS28M body which is way more expensive than the pure body which sold for $325 with both faceplates. I think this was quite deceptive on her part. I told her the link she had sent me was not for the same doll as she was selling but for a more expensive one, and that she had obviously not done me any favors, at this point she did not answer me anymore.

I waited a week or so for her to respond, or at the very least apologize for being misleading and selling me a damaged doll, or even to come up with some suggestion as to how to make it right, but she had gone quiet.
I also wanted to wait until I was not so upset about it to post feedback, as I believe posting angry emotional feedback is a very bad idea. I tried my best to keep my feedback as factual and un emotional as possible. When Muse star saw my feedback was mostly negative she then posted negative feedback on me, which I feel is completely unfounded as i have been very polite, friendly, and patient with her, I feel her feedback on me amounts to petty slander.

I feel I have been very patient with this person. I have been selling dolls on eBay for many years, and I would never treat a buyer in this way. If I lost an item which was included in the sale I would offer at the very least to replace or refund for it. I would aslo never leave a doll out where animals have access to it, let alone a very expensive doll someone had allready paid for. And I feel as a seller I am responsible for checking items for any damage before I even list them for sale. Apparently Muse Star does not feel this way, as she has made no attempt to remedy this situation.
I will try and post at least some of my messages to her, about the loss of the wig, and my disappointment with the state of the doll to show that I was very polite and reasonable, and not at all rude as Muse Star has suggested. I am not the most techno-savvy person so please bear with me if I am not attaching them quite right.



I think at the very least Muse Star should have offered to either replace, or refund the cost of the wig and hand that is broken, I'm not going to push about the damaged faceup or the missing label from the back of his head.
I just feel that a seller had a responsibility to check and accurately describe the item they are selling, that is the case in every form of retail, and failure to do so leads to mis representation.
I just want Muse Star to do what any decent person would do and try to make it right, not just get mean or defensive. The $3.45 she paid on the postage does not cover the loss of the wig, or the damage the doll has, and I think suggestion that they cancel each other out is just crazy. I also offered to pay that extra postage amount, but it is minimal, the damage to the doll was not.

[raewhitewolf]

Re: about your bernard

No, no kittens. Just hope I find my other dolly things too.

At any rate, your doll is on his way to you, costed a few more bucks than I was quoted, but I shipped him off anyway. The price is stated on the package.

Thanks a bunch and have fun with him.
Musestar



[QUOTE=raewhitewolf]Oh pooh, so he's comming without a wig!
Oh well maybe you can find it and send it later, what a naughty kitty, I hope she's not pregnant and making a nest or you may have quite a surprise on your hands! mind you if she was pilfering things to make a nest the sound of little kitties would help you find all your bits and pieces XD

Rae

[QUOTE=Muse Star]Thank you so very much for understanding, I had fret over it all night long. I'm still looking for this wig! Our home isn't that big, it just dissapeared out of sight. Where ever she put it, she's got a really good hiding spot, and maybe I can find my other dolly things that are missing.
I've got your payment and package is shipped for you. Here is the tracking info on it.

EH 239635209 US

You've been awesome to work with! Thank you so much for everything!
Musestar




Originally Posted by raewhitewolf
Oh no, bad kitty! I hope you can find it, and it's not too chewed
I will send the final payment today, I am really looking forward to him.

Rae

[raewhitewolf]

Re: about your bernard

I bet my face was priceless when the amount came up. But he needed to go, it wasn't that much I think around $5 more. He is doubled boxed and packaged very very well, so that is probably why he was costly. Do let me know of his arrival

I give up searching for my other things

Musestar




[QUOTE=raewhitewolf]Yeah hopefully the little sneak leads you to her horde of treasure!

Wow that's weird he cost so much to send, are you in Canada or something? I had a Souldoll Chiron posted from Georgia recently, he was in the most ridiculously huge box ever, you could have posted snowboards in it, and he only cost $68 to send I hope it wasn't too much more, do you want me to pay the difference?

Rae

Originally Posted by Muse Star
No, no kittens. Just hope I find my other dolly things too.

At any rate, your doll is on his way to you, costed a few more bucks than I was quoted, but I shipped him off anyway. The price is stated on the package.

Thanks a bunch and have fun with him.
Musestar

[raewhitewolf]

Re: about your bernard

The reason I didn't mention it is because I did not know it. I received him as he was received by you and he was stored for a couple of months in a box. I didn't mess with him until I thought I should sell him. He also was given a good cleaning before I sent him out.



[QUOTE=raewhitewolf]Hi I was just giving him a good clean and noticed a couple of things that weren't mentioned in the listing, he has a finger on his left hand which has been broken off and superglued back on, and the dollshe badge has been removed from the back of his head??

Originally Posted by Muse Star
Good gracious, that took forever. Glad you like him
Thanks!




Originally Posted by raewhitewolf
Hi, New Zealand customs finally surrendered him so he has finally arrived!
He is lovely, thank you.

Rae

[raewhitewolf]

Re: about your bernard

Hello;
I don't lie and I did clean him and launder his outfits. For the damage, I didn't mention it because I did not notice it. If I noticed it I would have mentioned it. As for the price, the Dollshe webpage has marked them down to $525.00. http://dollshecraft.com/shop/step0.p...20100806012645

Please take a look here. That is why I marked mine down too. Why would anyone want to pay $225.00 more when you can get them there for much less. As for the Dollshe badge??? Honestly, I didn't know he had a badge, some bjds do and some don't. I received him this way to me. That is why it wasn't mentioned at all.

And I threw in the dreaming faceplate a $150.00 value free to you. Please don't be so upset with me, this is the gospel truth I am telling you the truth.







[QUOTE=raewhitewolf]I don't see how if you cleaned him you didn't notice if you cleaned him, and I don't se how you cleaned him he was grubby when he got here, the soles of his feet were dirty, and the clothes and shoes were really grubby!
The prices we pay for these things, and knowing how particular doll collectors are about the condition of these dolls it is very important to check carefully for damage before selling them, flaws and damage do seriously affect the value of these dolls that's why on the DOA selling template there is a specific place for listing damage. I'm really not happy about this, If I ever want to sell him this is going to make it harder or affect his resale value.








That is the last message to her, my reply was that the link she was sending me was not for the same value doll but for the more expensive DS28M doll, where as the one she had sold was originally sold for $325 with both faceplates, so she had not in fact done me any favors by "throwing in a free SA faceplate"
Muse Star did not reply to my last message, I waited for a week or so for her to come up with a resolution, or even an apology that wasn't followed by "you got a good deal" or "I paid the extra postage"
After not hearing from her I left my feedback which was quite factual and un emotional, I tried to merely state the facts and not go into being personal or voicing my angry feelings, after which Muse Star left negative feedback for me calling me unprofessional and rude;

NEGATIVE!!!!
What an unprofessional and rude buyer. I see why she has no other feedback here.
Just beware and cover yourself if you HAVE to do business with this buyer. Wants eveything for nothing! I even paid for the extra shipping to her.

I was curtious and polite without it being in return...............my pm's are the proof

Enough said! BEWARE!!!!

[Zagzagael]

Muse Star was last on the forum yesterday. She is now Being Paged.

[Muse Star]

This was RaeWhiteWolf replys after receiving Bernard doll on April 27.


Re: about your bernard

Hi, New Zealand customs finally surrendered him so he has finally arrived!
He is lovely, thank you.

Rae

[QUOTE=Muse Star]I bet my face was priceless when the amount came up. But he needed to go, it wasn't that much I think around $5 more. He is doubled boxed and packaged very very well, so that is probably why he was costly. Do let me know of his arrival

I give up searching for my other things

Musestar

[Muse Star]

This is the doll that was sold to Rae. There is no damage to the face up.

[Muse Star]

and the free faceplate that was never taken out of the package

[raewhitewolf]

You can even see ont the picture you posted of the faceup the smudges between and around the eyebrows and the scratch under the outside corner of his right eye!

[Muse Star]

Their is nothing wrong with his face up at all. Or why would you mention.........he's lovely as your very first reply to me????? If he wasn't.........you wouldn't have stated that.

Also the clothing, shoes were thrown in for free. And yes, the wig was lost, and I still have not found it and I told you that.............Why would I want to refund you something that was free??? The shipping does not or anyway reflect a wig price. I paid for the extra shipping myself and did not pass it along to you!!!

You know once the doll is out of my hands, I cannot control how it is handled or treated. The doll.....when it left my home, was clean without any damages or problems you stated above. I did not show close up pictures of the hands because there was no damage to the hands. If you needed them, then you should have asked for more pictures than what I had shown. As for caring..............I'm sorry you are disappointed and tried to explain to you and did respond on a timely manner...............but.......I will not respond to rude messages, but as I said the accessories were free, so there would not be a refund on freebies, and there was no damages to report only the wig that was lost, and I did mention it. It was bought at DDE if you must know......

As far as feedback, I didn't leave any feedback for you until you left it for me, otherwise I wouldn't have!

I don't know what all the hassle is about this. From your original message I was lead to believe you were happy with him stating "He is lovely, thank you".

As I stated to you before it was double boxed and package very very well, and I did pay for the extra shipping cost to you our of my own pocket. I have treated you with nothing but respect and have gotten nothing but disrespect in return.

[Muse Star]

Messages and feedback as follows:

Re: about your bernard

I don't see how if you cleaned him you didn't notice if you cleaned him, and I don't se how you cleaned him he was grubby when he got here, the soles of his feet were dirty, and the clothes and shoes were really grubby!
The prices we pay for these things, and knowing how particular doll collectors are about the condition of these dolls it is very important to check carefully for damage before selling them, flaws and damage do seriously affect the value of these dolls that's why on the DOA selling template there is a specific place for listing damage. I'm really not happy about this, If I ever want to sell him this is going to make it harder or affect his resale value.

[QUOTE=Muse Star]The reason I didn't mention it is because I did not know it. I received him as he was received by you and he was stored for a couple of months in a box. I didn't mess with him until I thought I should sell him. He also was given a good cleaning before I sent him out.




Re: about your bernard

The link you have sent me is for the DS28M body which is much more multi jointed than the one you were selling, the doll you sold me is the pure body
http://dollshecraft.com/shop/step0.p...20100806012808
which costs $325 with BOTH face plates so it's not like you've done me any favors here.
I think if you're charging such an inflated price for a doll it is your duty to check it properly, it's just unprofessional otherwise. I can't speak for the person who sold it to you, I don't know what you paid for it, but they should have informed you of the damage too.

[QUOTE=Muse Star]Hello;
I don't lie and I did clean him and launder his outfits. For the damage, I didn't mention it because I did not notice it. If I noticed it I would have mentioned it. As for the price, the Dollshe webpage has marked them down to $525.00. http://dollshecraft.com/shop/step0.p...20100806012645

Please take a look here. That is why I marked mine down too. Why would anyone want to pay $225.00 more when you can get them there for much less. As for the Dollshe badge??? Honestly, I didn't know he had a badge, some bjds do and some don't. I received him this way to me. That is why it wasn't mentioned at all.

And I threw in the dreaming faceplate a $150.00 value free to you. Please don't be so upset with me, this is the gospel truth I am telling you the truth.


AND THE FEEDBACK

I purchased a Dollshe Pure Bernard from Muse Star

Firstly I should mention that Muse Star was good enough to allow me to pay off the doll over a couple of months, and her communication was generally very prompt, however that is where my positive comments on this transaction end. The overall impression I came away with after this is that this seller is very CARELESS and UNPROFESSIONAL. The first issue I have is that included in the sale were pants, hooded sweater, shoes and a wig, as there was no option to purchase the doll cheaper without these items I can only assume they are part of the deal. After I had paid for the doll the seller left the doll out and her cat stole the wig, I expressed my disappointment and since she informed me she had allready posted it without the wig, I suggested she could send me the wig when she found it, which she ignored and instead informed me she had had to pay an extra $3.45 on the postage cost, as a sort of implication that they cancel each other out I can only assume. I have sold many, many dolls, and I would never leave one lying around where pets can get at them and they can be damaged ESPECIALLY one that had been allready paid for! and if I lost an item which was supposed to be part of a sale I would be quick to offer to Either replace it or refund the value, this seller never suggested such a thing.
Secondly when the doll arrived apart from him being very grubby, with gunk in all his joint sockets, and filthy soles of his feet, I soon discovered while cleaning him up that there were several points of damage the seller had not mentioned - The ring finger on his left hand had been snapped off and super glued in place, the Dollshe badge had been prized out of the back of his head, I can still see the glue where it used to be, and even though I wasn't going to complain about the scratches to the faceup because I intended to alter parts of the faceup, I think it speaks to the general lack of care this seller took in describing the condition of the doll she was selling, as there was no mention of any damage on the listing, and these things certainly affect the value of a collector doll. The seller has told me she did not notice the damage and that is why she did not mention it, but she has also made no attempt to compensate for it, instead she tried to send me a link showing how good a deal she had given me on the doll, even throwing in the SA faceplate, however the link she offered with the matching price to what I paid was for a much more expensive multi jointed Dollshe DS28M body, not the Pure version which I was buying from her, which is a bit deceptive I think.
I have had no further communication from Muse Star since I informed her that the price and link she was showing me was for a much more expensive doll, and I have waited ample time for her to come up with a decent offer to make it right or at the very least a decent apology without a defensive sentence following it trying to convince me of how good a deal I got.
I don't know what else to say but this was overall a very expensive disappointing experience and I certainly could not recommend this seller for a major purchase, because if there is anything wrong she won't care.

[raewhitewolf]

The picture of the same doll's face after I took him out of the box showing 3 scratched on his face and the smudging around his eyebrows. The only one of the scratches you can't see in Muse Star's own picture is the one by the inside corner of his eye near the bridge if his nose. The other two scratches and the smudging is clearly visible in her photo also.
[IMG] Mouse's face before by Raewhitewolf, on Flickr[/IMG]



The damage to the faceup is not my main problem here, I am more concerned with the broken finger, and the general poor attitude she took after losing the wig he was supposed to come with.

I would also like to say the other faceplate was sure as hell not free! I paid $530 for this doll, they sold for $325 NEW with BOTH faceplates. To suggest I have not paid an amount which certainly covers the value of the faceplate is ridiculous, and I resent these repeated attempts to suggest I somehow got an excellend deal on this doll because she gave me extra stuff??
I know the value of this item, anyone can go to the dollshe site and check what I am saying, I chose to buy from you Muse Star because I liked the look of the doll in your sale pictures, he was listed as undamaged, and he was going to come with clothing and a wig. The fact that you irresponsibly lost the wig and failed to mention any of the damage is your own fault. I have paid for an item of a certain standard and received one of a lesser standard, that affects the value, and if your listing had been honest it would have affected the amount I was willing to pay for the doll.

[raewhitewolf]

his hand certainly was damaged, and it didn't happen in transit as it had been glued back on. I didn't mention the hand in my first message to you after he arrived as I didn't find it until I cleaned him several days later, but there had been such a hold up with customs etc that I just wanted to let you know he arrived.
The scratches on the faceup I did not mention because as I have said before I didn't really care that much about the faceup as I thought I would probably change it at some point anyway. I only bothered to mention it after I felt your attitude had become hostile and dismissive.

You can see after I told you the link for the dolls of the same price you were sending me was in fact for a much more expensive version you did not even bother to reply, i don't understand how you think I have been rude to you, I answered every message and tried to be very understanding.

You can even see the scratches and smudging I'm talking about on his faceup (or most of them) in your own picture even though it is also blurry, so I don't know how you can say there were none. But again as I said I was not most bothered by the damaged faceup, your lack of accurately describing his damage in general is the main problem here.

[Muse Star]

Hostile and dismissive, I don't think so. I answered well and in a timely manner with respect trying to help you. This is hostile what you are doing here, take another look at your messages, not friendly!

You saw the pictures of the body, if that is not what you wanted, then you should have not purchased the doll.

As for the damage you are claiming, it was not done by me, and this is why I insured it for you. Perhaps it was done in customs while inspecting, I do know that they are legally allowed to open box to inspect them. You will have to take the damage up with your carrier in your country, I have already asked that here, so I am relaying this to you as a curtiousy message. I see it took forever to get there once released from customs and it was an Express Mail Service sent by me with a tracking number as you received. Way too long for shipment of that degree. What happened to the doll after it left here I do not know, it was out of my hands.

As again, if you had any doubts on this doll you should have addressed them to me first before purchasing with questions about the type of body....ie..........more pictures, close ups.....etc.......just to name a few.

Sounds like you have seconds thoughts about him, but then again, you did say he was lovely. How can a damaged dirty doll be lovely??

And again, you must take this up with your country carrier as it was insured for you.

I do not wish to argue about this anymore, I have insured it for you, it left my hands in good condition as stated previously, double boxed, and well packed. After it leaves my hands, it's out of my control.

Thoughtful regards
Musestar

[raewhitewolf]

I don't know why you keep ignoring the point here, The doll did not break and re-glue his own hand in transit, there's no way that happened, his hands were wrapped when he arrived, so it's obvious he allready had a broken hand when you sent him. Also I can see the scratches on his faceup in your own pucture from before you sent him, so to suggest those also happened in transit is also just silliness. This is not the first time I have been sild a grubby doll that needed a clean when it arrived, but this is certainly the first time I have been sold one to find out the seller had not mentioned the damage.
I do not have second thoughts about the doll, it is the one I wanted, that's why I bought it, but I was buying an undamaged doll so there was no need to ask for pictures of any damage, as you had not said there was any!
The fact remains I was buying a doll listed without damage, and that is not what you sent me, the doll was not damaged in transit that is obvious, you failed to check properly for damage and for some reason you are just plain refusing to accept that.

[Muse Star]

As I have stated before and not ignoring this issue............the doll hands both were in good order when it left my hands. You want me to admit to something I never did. I did not break his finger nor repair it. You will not believe me and I would have mentioned the damage if there was any, but there wasn't any damage to mention! You must take this package to the postal office in your area, that is why I insured it for you.

You won't believe me.........so you won't believe me

I think the only thing to do is to ban me from DOA permantely......................Thank you

[raewhitewolf]

It's entirely possible you were sold the doll in this condition, as I said the repair to his hand was very carefully done, that's why I didn't see it right away, not until i cleaned him, but that is still not an excuse. The fact remains the doll was damaged when you listed it, but you didn't mention it, perhaps because you didn't notice it yourself, but that is not my fault.
If the person you bought him from didn't mention the repair to you that is on their head, but as I said as a seller you have a duty to accurately describe such an expensive item.