I bought a Dollshe Pure Bernard from Muse Star on the market place, he was listed with items include in the sale: hoody, jeans, shoes, eyes, and wig, and as having an artist faceup. Here is the link:
As there was no option to buy him cheaper without the clothing, and as his price was more than the "new" price of a pure body dollshe doll i can only assume that these items were part of the total price. I asked Muse Star if I could pay him off over three months and she was good enough to let me, her messages in response during this time were always prompt and civil.
After I had made final payment on the doll she informed me she had left him out and her cat had stolen his wig, her cat had taken a lot of her doll things in the past and she couldn't find it. I said she could look for it, at which piint she informed me she had allready posted him, minus the wig. I suggested she could post the wig to me when she found it, at which point she said she had given up looking and informed me that she had had to pay extra on top of the shipping amount I had paid. I asked if she wanted me to pay the extra, she informed me it was only $5 or so and not to worry about it, this was where the transaction began to go bad in my opinion. She seemed to be inferring she had paid extra on the postage, and that it somehow cancelled out the loss of the wig. The actual amount she paid for the extra postage cost was $3.45. I can't replace the wig for this amount.
The doll was held up for a time at New Zealand customs, but when he arrived I was disappointed to find he was packed in grubby egg cartons, and was filthy with gunk in all his joint sockets, and very dirty feet, the clothing he came with was also smelly. When I began to clean him I began to notice some issues, he had a finger on his left hand which had been broken off and glued back on, there were scratches and smudges in the faceup, and the dollshe badge had been removed from the back of his head, I could see the glue where it had been.
I was not going to bother complaining about the state of his faceup, as there was every possibility I would change it anyway, but now I feel like the fact she was advertizing it with an artist faceup, but did not mention the smudges or scratches just goes further to explain the lack of care this seller took in explaining the true state of this doll.
I also feel that as collectors in this hobby are so particular about the condition of these dolls that a broken hand affects the price, and the fact the dollshe badge has been removed could also make people suspect as to whether this doll is a re-cast or the genuine article if I ever want to sell him in the future.
I messaged Muse Star and told her that he had arrived but that I was disappointed she had not mentioned the damage, she told me she had not mentioned it because she did not notice it. I suggested she had a duty of care to accurately describe an article she was selling and that the damage does lover the re-sale value and that I was not happy about it.
She then pretty much just suggested I had got a good deal, that she had paid the extra $3.45 and that she had done me a favor by throewing in the SA faceplate, she sent me a link to the dollshe site, saying she had actually lowered her price to match those on the site and I had got a good deal. However the link she sent me was for the Dollshe DS28M body which is way more expensive than the pure body which sold for $325 with both faceplates. I think this was quite deceptive on her part. I told her the link she had sent me was not for the same doll as she was selling but for a more expensive one, and that she had obviously not done me any favors, at this point she did not answer me anymore.
I waited a week or so for her to respond, or at the very least apologize for being misleading and selling me a damaged doll, or even to come up with some suggestion as to how to make it right, but she had gone quiet.
I also wanted to wait until I was not so upset about it to post feedback, as I believe posting angry emotional feedback is a very bad idea. I tried my best to keep my feedback as factual and un emotional as possible. When Muse star saw my feedback was mostly negative she then posted negative feedback on me, which I feel is completely unfounded as i have been very polite, friendly, and patient with her, I feel her feedback on me amounts to petty slander.
I feel I have been very patient with this person. I have been selling dolls on eBay for many years, and I would never treat a buyer in this way. If I lost an item which was included in the sale I would offer at the very least to replace or refund for it. I would aslo never leave a doll out where animals have access to it, let alone a very expensive doll someone had allready paid for. And I feel as a seller I am responsible for checking items for any damage before I even list them for sale. Apparently Muse Star does not feel this way, as she has made no attempt to remedy this situation.
I will try and post at least some of my messages to her, about the loss of the wig, and my disappointment with the state of the doll to show that I was very polite and reasonable, and not at all rude as Muse Star has suggested. I am not the most techno-savvy person so please bear with me if I am not attaching them quite right.
I think at the very least Muse Star should have offered to either replace, or refund the cost of the wig and hand that is broken, I'm not going to push about the damaged faceup or the missing label from the back of his head.
I just feel that a seller had a responsibility to check and accurately describe the item they are selling, that is the case in every form of retail, and failure to do so leads to mis representation.
I just want Muse Star to do what any decent person would do and try to make it right, not just get mean or defensive. The $3.45 she paid on the postage does not cover the loss of the wig, or the damage the doll has, and I think suggestion that they cancel each other out is just crazy. I also offered to pay that extra postage amount, but it is minimal, the damage to the doll was not.