Problem Transaction with Lithis - RESOLVED MEMBER BANNED

[Distractus]

I'm very sad that this transaction got like this, especially when this head was suppose to be my birthday present.
I feel left with no choice but to post this thread in hopes I can get the resolution I seek. ;__;

This transaction was for a blank CustomHouse Hyun head.

He arrived with a dented and cracked nose due to improper packaging and he has uneven yellowing that was not disclosed. Pictures to follow.

I had PM'd Lithis regarding a whole Hyun doll that she had for sale. She had listed that splits were ok and I was only looking for the Hyun head.
Here is the thread that I am referencing.
Hyun sales thread.

The thread states that he has no noticeable yellowing. I had assumed that this other blank head was in the same condition.

She had told me that she also had one that did not have a face-up. I inquired about that one as I was planning to paint the head myself.
We settled on a price and she quoted me for shipping.
60 Euro (approx. $77.54) for the head.
15 Euro (approx. $19.38) for shipping.

Her original sales thread said that she required insurance. I had thought that this was factored in, but now I'm not sure due recent PM's and to a bit of a language barrier.

Here is the sequence of PM's for the transaction:

(4/20)

Hello!

In your sales thread it says you'll accept splits?

I'm only looking for a Hyun head.
Curious as to how much you'd ask for just the head?
And how much would shipping be for just the head?

Also, his face up was sealed with MSC and such before painting? Just want to me sure there wouldn't be staining from the dark face up. ^-^
And to confirm, he is normal skin? Just looks so light in the photos, but I read that their NS is much lighter.

Thank you!

(4/20)

Yes I can sell the head to the ..
the make up was done with msc (i colletion doll for 8 years i have more 30 bjd for now ^^) but I have another head hyun without makeup if you want to do it again ..
The head is absolutely normal skin even though the normal skin is pretty clear picture seems clearer, but I assure you that both heads are normal ..
the heads are both new comprete only for sale.
for the head make-up I thought 60 euros
made up 80 euro
let me know if you are interested, however, mold is a really nice and the body is really beautiful .. ch but if you already have a body and you want a comparison of resin as well tell me I have many doll normal skin can make comparison photo ^ ^

(4/20)

Hi! ^-^

You have a non-painted head as well?

60 Euro for non-painted
and
80 Euro for the painted one?

How much will shipping be for just a head to USA, Michigan 49505?

I don't yet have the funds for a body yet. ^-^;
I was considering a few different ones. Would you happen to know how AOD, Fantasy Doll, Dollmore, and Spiritdoll match?
I'm mostly looking for a body that's not muscular and thin.
If you have suggestions that would be wonderful!

Thank you!

(4/21)

as I said you have two heads and a souped-up no never touched ..
prices are those that I have never said in the last ...
for the match and tell you that AOD dollmore unfortunately have no color is different resin fantasy dolls and doll spirits do not know ...
but if I do not know why the original body?
because I've seen that has a doll for sale I would accept the exchange with the Bory paying only the difference (we agree on) for the full hyun ...

(4/21)

Oh the Bory was sold a few months ago. The thread was sent to the marketplace graveyard before I could alter it to say it has been sold, I still can't alter it.
The only doll I have right now is a Minifee Luka head, NS.
I can't afford to buy the whole doll at the moment. ^^;

I'm sorry, but I'm not understanding the price?

How much just for the head?
And how much would shipping be?

Thank you!

(4/21)

oh... not problem...
for the trade i want only to change whit a complete doll^^
i have soo many heads^^
for the price
60 Euro for non-painted
and
80 Euro for the painted one
for the spedition is 10/15 euro for the spedition whit track code!
because the head is small ^^
if is ok for you i give you my paypall adress^^

(4/21)

Ok! ^-^

I would like the non-painted head
with the 15 euro for the spedition whit track code! (copy pasted what she had typed for clarity of what I wanted and to make sure she knew which option I wanted)

60 Euro - non-painted head
15 Euro - Shipping with track code
_______
So a total of 75 euro correct?

I can send payment right away! ^-^
Can I please have your paypal address?
When will you be able to ship it?

Thank you!

(4/21)

ok
my paypall adress is
(omitted for privacy)
maibe i ship the head on monday^^
give me your adress please^^
thanks' a lot

(4/21)

Payment sent! ^-^

Here's my address:

(omitted for privacy)

Please let me know when you ship him!
Thank you!

(4/22)

Hello! ^-^

I was wondering if I could get pictures of the non-painted head before you ship it please?

Thank you!

(4/22)

http://www.flickr.com/photos/1687609...in/photostream
is the one the hyun... sorry for a bad pictures T__T

By the time the head arrived, the photo was no longer view-able to recheck to see if there was yellowing.
I mainly requested the photo to be sure it was the correct head I was looking for.
The photo was an angled front shot, as though the photo was taken with the head resting on a table upside down with the headcap off. The yellowing that's most noticeable is on the side of the head and in the difference in color between cap and head. Pictures to follow.

(4/22)

Thanks for the photos! ^-^
He looks great!

You said you can maybe send him Monday?
Just confirming. ^-^

Thank you!

(4/23)

i send him tomorrow^___^
thank's a lot tomorrow i give you the track code^^

(4/23)

Thank you! ^-^

(4/24)

Hello! ^-^

Just wondering if you were able to ship him today?

Thank you!

(4/25)

Hello! ^-^

Sorry for the multiple PMs, but you had said you'd ship him out yesterday and would have a tracking number for me?

Thank you!

(4/25)

sorry but I had a problem with the internet and could not write ... I had forgotten that 25 is the feast of liberation in Italy and then I can only send tomorrow ... Also on 24 the post office were closed ...
I'm sorry for the inconvenience I send everything tomorrow!

(4/25)

Okie dokie! ^-^

I look forward to your PM!

Thank you!

(4/28)

Hello again! ^-^

I'm wondering if you were able to send him yet?

Thank you!

(4/29)

i'm sorry i ship you a message bu it isn't arrived i suppose...
the track code is RA427287325IT
thank's again^^

(4/29)

Hello! ^-^
Thank you for the track code!
But at the moment it's not working.
Or is there a specific website I need to use to track?

Thank you!

(4/29)

poste italiane... but now doesn't worck... is normal^^

(4/29)

Oh ok!
I'll let you know when it starts working.

Thank you!

(4/30) - Usually tracking codes take a day to start working, I've never had one take longer than that.
(Correction, I had forgotten that I had bought a body from a seller in Australia once before, however, there was no language barrier.)

Hello! ^-^

Sorry to keep PMing about this!

Does the tracking code work for you?
I can't seem to get it to work on any website, including poste italiane.

This is my first time buying a doll head from overseas, so I'm a bit nervous. ^^;

Thank you!

(4/30)

I just write is oliday today and tomorrow in italy....
please wait one or two weeck and after this time you can nervous^^ not befor...

(4/30)

'm not sure I understand?
You had said that the 24th and 25th were holidays and that the package would ship the 26th?
What day was he shipped??
Tracking codes should work 1-2 days after the package has been shipped.
Definitely not weeks??

How long would it take for the head to get here?
I had thought he was being shipped with an express service?

Sorry for all the questions, but I'm very confused now...

(5/1)

heve more holidays in this period....
25 and 26 april and 1 and 2 may
^____^

(5/1) - At this point I was very confused about when he was actually shipped, but communication was going well, so I was not worried much. I was just hoping to get him in time for my birthday.
The envelope he came in was time stamped for (5/2/2012).

So has he not actually shipped yet?

(5/1)

he is shiped but if the track code doesn' work is normal because have more holidays in this period ^___^
don't worry the head arrive..... just a littel time^^

(5/1)

Ok! ^-^
Thanks!

I've just had some sellers print out labels and not actually drop off the package til much later.

A couple days later, the tracking code started to update, so I happily waited and was glad he would arrive right around my birthday!

However..
Continuing in next post.

[Distractus]

(5/12) - I received the head in my hands in the late afternoon on 5/11.

Hello.

The Hyun head arrived today but due to the tight packaging, his nose has been cracked!



I will be taking more photos tomorrow in better light, but it is for sure a crack.
The box he was packed in was much too small.

You also did not tell me he had uneven yellowing.. it is rather apparent.
I will be taking pictures of this as well tomorrow.

I am very upset by this as he was going to be my birthday present..

I'm sorry, but I would like a refund of the full amount, which was 75 Euro.
I will ship him back to you once I receive it. I will ship via First Class, with tracking and in a different box with much more padding.

Please respond soon.
Thank you.

(5/12)

I'm sorry the picture is not seen no breakage is also not impossible that it yellowed the doll was purchased a few months ago and it has never been used and never explained why I did not even make-up ...
eyes maybe if he speaks what he sees is not a crack but the mold resin .. it gets almost no makeup just wanted scartavetrarlo and trona as new ....
the parcel is small because it was packed so much safer!
Also I'm sorry but I can not possibly repay the head for shipment ... Unfortunately, the fault is not mine but a maximum of items ....
I packed bollicinato box and placed inside an envelope with the bollicinato ...
more than that I do not know what I can do ...
I can make a minimum repayment, but only because I sincerely regret that it is not satisfied with the purchase ....

(5/13)

Please examine these pictures.

There is most certainly a crack in the nose and it is due to improper packaging. There was not nearly enough padding around the face.
There was only a single layer of thin foam around the head.

Your original sales thread for Hyun said that you require insurance. I had thought this was a part of the shipping fee. Please ask them about filing for a claim. However, due to the state of the packaging, I'm not optimistic that the claim would be successful.

As for the yellowing, there is no way that this is a brand new doll. If he is, then he has been sitting near sunlight or heat. Most of the uneven yellowing is on one side of his face and not the other and is not apparent on his head cap.
I have pictures pointing this out.
Please examine these pictures.

First more pictures of the nose. 100% a dent with a crack.



Close up:
(NOT edited)
(Darkened)
(Circled)

The yellowing:
(Sitting on a white paper)


The resin is clearly two tones and the crack is obvious.
The pictures with the crack were taken more up close to the camera with the flash on to highlight the detail.
The yellowing photos were taken farther away from the camera with flash.

The dent and crack are due to the packaging not being sufficient.
The yellowing was not disclosed when I inquired about buying the head.

Please I would like a full refund.
I will then ship him back in a new box, extra padding, tracking, and even insurance.

(5/13)

Sorry I do not see the yellowing .. if it is the color difference between the cap and head always happen but it is not yellowing due to wear but it happens often that the manufacturers Mandino shells and heads in different molds ... I'm sorry but this is not because of me ...
like I said the break because the shipment is not my fault but the items do not see why I should get back a broken head when I sent a very healthy (I have photos that show him testify and I ...
The crack is still not clear enough and send him somewhere semplicementye professional with a little sand paper solves the problem ...
are available for a partial refund but not for sure for a total and in any case (if the law is Regulation) the shipping problems unfortunately are not the problem of the sender ...
Furthermore, the repayment would be still only the cost of the head less than the cost of paypall ...
removing the cost of shipping, however I do not see the advantage for us because of what I have promised a refund if it accepts symbolic!
I hope I can understand and that is a little elastic ..
I understand the inconvenience but it will carry out a refund ... Also before requesting a refund I should have got my head back ...
not the other ...
but you really do not see any reason ... with a bit of sanding it resolves also sorry but I am sorry that you have little experience with BJD MINIMUM but the difference between cap and head there is almost always .... O_O I do not understand this as well as you give the blame to me O_O
I did not ..... so I fabricated mica Also not reported because I did not notice since it is normal ... Also I'm afraid I do not see your picture ... comuqneu and the head is covered with msc tried to remove it?

(5/13)

The yellowing is different on both sides of the head.
The side I took pictures of is where it is most evident.

The head did not have enough padding around the face and the box was too tight. The thin layer of foam around the head was not sufficient.
There should have been more space in the box with a layer of bubble wrap to prevent breakage.

There's no way I can sand this to fix it, I would have to sand a considerable amount to eliminate the crack.

I'm requesting a full refund to ship him back to you.
You charged me 60 Euro for the head, 15 Euro for shipping.
I will be using the 15 Euro to pay for shipping back to you.
I would not be receiving extra money.

Please see reason in this.
The break was due to improper packaging. There was not enough protection for the head.
With the yellowing, it is very noticeable in person on one side of the head and in natural light vs. artificial light.

Please issue me a refund and I will ship him back the day I receive it.

Thank you.

(5/13)

to close the matter why I'm bothering with this teasing.
you have two options also because I do not take responsibility for broken ... The doll was wrapped in bollicinato with enough space in the box (not the first doll that I send) also had an envelope with even more bull ....
then I think the shipment was sufficente.l 'I've done it before I sell and buy doll also well for 8 years!
Since I have sent a new doll and intact, if you want a full refund to ask your local post office who has not delivered a broken doll to me.
I do not understand how can I not sure I have delivered the doll is responsible and should pay for a new doll broken ... provided that it is arrived route and that you have not ruined you nel'aprirla ....
I am what I can do for you is this
Option 1
a refund of 10 euros to send the head by a person who makes a restoration to crack and peel off the msc that covers it and makes it seem different color ...
Option 2
only after the head will come to my house (AFTER) I will carry out a refund to you 50% of the head because it is still broken and then you come to me you are returning the item is not in the condition in which it arrived.
choose one of two options are no longer willing to discuss with you.
I would say that to sell a head sd below I also responded to far too many questions!
and please do not contact me for anything more in the future thanks
Obviously, all shipping charges are your responsibility!
this just to have a satisfied client as possible and close quickly this thing to me is not a little tired ...
otherwise the doll you get to keep so I am not responsible, and I wash my hands .... sincerely
I think I was more than helpful and generous ....
You are absurd now I must also pay your shipping to me to postpone a doll that you have broken ... I have photographic evidence that the doll was intact when I sent you .... you? you have photos you've taken away from its quendo?
I honestly do not think so then I think I was too accommodating!

(5/13)

Was this doll head sent with insurance?
Your sales thread said that you require insurance. I had thought that this was factored into the shipping cost.
The insurance claim will be able to cover the cost.

The packaging was too tight to the cardboard to the point where if any heavier item was placed on top, it would have resulted in damage.
The package was not marked as fragile either.

This doll head does not have any MSC on it. The yellowing is in the resin itself.
The head and the cap are not suppose to be 2 different colors and do not come new like that.

I will accept a refund of the 60 Euros and I will send the head back today.
Shipped with tracking and insurance.

Thank you

To be continued in the next post.

[Distractus]

I'm not sure why photos are not showing in the quoted PM's, but I shall put them at the end of this post in the order than I sent them. I will also post photos of the packaging.

(5/13) - This is the last PM I received before posting this thread.

as I said the options are two ... The doll is new and I have proof dell'aquisto has msc on why I sprayed myself ....
both are new because they are obviously the same head T___T
taken in the same time.
The expedition insurance do you get a refund I do not want to know anything only if you send your head or if you want a refund for 10 euros
You tell me ...
I give no other option for this story and will not go sogli same arguments.
I think it is not yellow and that was not packed so badly you ...
hours to decide what to see ...
I do not care to get back his head or not you decide which options you prefer ... what you say is not acceptable ...
Then if you want to sue the post office and get a refund for you ... more
I can not do anything in this.
So what you decide?

The first photo I sent:


Photos sent in the next PM, in order of how I put them in the PM:




Close up:
(NOT edited)
(Darkened)
(Circled)

The yellowing:
These photos show the most accurate colors for the head.
I had the camera closer to the head while taking the pictures and with the flash on.
(Sitting on a white paper)


The packaging:
Box, the head and cap were sitting separate/next to each other. The nose pressed against the cardboard.

The thin foam that was wrapped around, 1 layer was between the head and the cardboard.

The bubble mailer. Turned around to protect address privacy. Not marked anywhere as fragile and time stamped for (5/2/2012). Will take a photo if needed.

[Distractus]

The resolution I desire is at least full refund for the cost of the head. (60 Euros = approx. $77.54)

Ideally I would like the full transaction refunded so that the shipping cost I paid will cover the shipping cost to get back to Lithis.

The day I receive the refund I will ship him back.

I will ship him back First Class international with tracking(registration) and insurance in a new box, a total that costs more than the shipping refund I would receive if the full transaction was refunded. I will need to contact the USPS nearest to me to make sure I can add insurance for the website does not have it as an option.


I'm very upset by this and I really hope this can be resolved soon.
;__;

[Distractus]

(can't edit posts)

I forgot to mention that in the latest PM's she states that he is coated in MSC, I paint doll heads in a commission shop I run here on the forum and I know for certain that this head is not coated in MSC.

I am also concerned about the matter of insurance on the package and the willingness to file a claim for it.
However, I'm worried that the claim will not bear fruit due to the tight and unsafe packaging..
I'd read threads on this board where they decided against more protected packages.

[Zagzagael]

Lithis is now Being Paged. Please keep this thread updated with resolution.

[lithis]

I have already given a solution is that she did not want to accept anything ... I proposed to renew or partial pagamkento the head or a payment in half with a refund of that ...
Unfortunately, as I said the responsibility is not mine but the postal ....
I wrapped the package just fine although I will say it is not true since the head was wrapped in Bolles in a box with an envelope bobble around
Do not really know how else to do to send a head ....
Unfortunately ilo package has been treated badly but shipped insured by registered foreign to you then you can ask for a refund ... thing that has not even tried to do ...
I seem to have been kind to offer me to pay in part the damage but I do not see why dovremi shifting all the responsibility and to recover to a head when I ruined the whole I sent ...
I repeat I am willing to pay a partial but not total .....
for the yellowing of the head is covered with msc as explained also the head (see) has never been made ​​up it will play closed in a box for 4 months .... the cover is of a different color as often also home to the most famous manufacturers (eg LUTS) I have not personally seen much difference when I actually sent but the cover is under the wig so I'm still a big problem .. .
The head cost too little for a new head sd but lose money in the sale of items or for neglect of those who received just do not agree ...
I seem to be very reasonable to the rest of you ....

[lithis]

and please don't make a photo and change the colors on photoshop please.... i'm a daugther of a great photographer.... T___T
the head is similar color for the last photos and for the photos whit the colors are different... please.... T__T

[lithis]

please conctact your post office.... for refound...

[Distractus]

I'm not sure if it's due to the language barrier or not, but you did not seem willing to help me file for a claim for the insurance in the last PM I've received. D;

In the US, it's the senders responsibility to file for the claim. I'm sure it's the same in Italy, with the post receipt in hand.
I need you to contact your post office about filing for a claim, my post office would tell me to ask you this as I don't have any information regarding the services put on the package.
My post office can not look up any information besides that it was a registered package, meaning all they can see is the tracking data.

So please, help me file for the insurance. ;__;


The head was damaged because there was not enough protection around it.
It was forced too much against the box, there should have been more space between it and the box.
Because the package wasn't labeled fragile, postal workers wouldn't have cared to set heavier items on top.
The force of any object set on top of it would have transferred down into the head, causing the crack.
A likely scenario to what has happened due to the results.
The bubble wrap around the box would not have protected the head from the actual box itself.
It was the box that damaged the head.
This is the reason that I don't think a postal claim will work, but I'm certainly willing to try.

When I package heads to ship off after finishing commissions I always leave at least an inch of space around the heads because of this. It's a simple question of physics and the distribution of force.

As for the photos, the yellowing photos are accurate to the color.
The more pale photos are due to the lighting and being farther from my camera.
And yes, my finger tips are that red. I have a circulatory condition that causes it.

And as for the matter of the MSC coating being on the head. I've completed dozens of face-up commissions, so I know when there's MSC or any sealant on a head. However, just to be sure, I took a swap and rubbing alcohol(what I normally use to clean commission heads that come to me) to the forehead area and there's nothing coming off nor any white flakey residue.
This head is not coated in MSC. This is 100% certain. I can take photos of the tested area if needed.

[Distractus]

Just updating that I have not received any PM's from Lithis regarding this matter or information for claiming the insurance.

Honestly, I'm a bit skeptical as to if there is insurance on this package. The envelope just has information/scanning bar for the registration and then the price sticker.
I'm not sure how Italy post keeps track of insured items, but the US has separate information stickers/scanning bars for every service on the package.


If anyone has experience with insured packages from Italy, please PM me so I can help Lithis claim for the insurance.


I would also like to put here in advance that I have a meeting across the state I have to attend on Friday. I will not have computer access at that time. I will be able to read messages and such on my phone, but it might be a bit tricky to reply or slow to reply.

If I don't hear from Lithis regarding the insurance claim soon, likely tomorrow, I will open a paypal claim. I really would rather not, but I'm not seeing many options and the situation is starting to scare me.. ;__;

[Distractus]

It's now about 11:30pm in Italy according to google, 5:30pm here, so I'm worried if I'll get a response today.
She was online twice today as well, the last time being at about 5pm.
She is aware of this thread and it is highly unlikely she didn't see my latest posts.
A PM about the insurance could have avoided this next decision I've made. D;

I will be filing for a paypal claim late tonight, somewhere around 2am-3am, if I do not hear back from her concerning the insurance and information for filing for it.
I've received a few PM's from members advising to file sooner than later. I believe their advice to be correct, but I really want to give Lithis some time.

I may seem impatient, but I'm just honestly scared about how this is going.

[Distractus]

I will be filing my paypal claim shortly. ;__;

I've been online all day for whenever she decided to contact me and she never did.

I know for a fact that she was on 4 separate times today, none of which she PM'd me or replied here during.

There's no way she does not know that I was planning to file for a claim and all it would have took was some form of contact about the insurance to prevent it.

I will update here whatever Paypal tells me or decides.

[Distractus]

I have filed a Paypal claim.

I've never done this before, but according to Paypal, she has until May 25th to respond to it, then they continue with their investigation.

I have linked them this thread, summarized what happened, and linked them screen captures to her original sales thread.
I've emailed them about uploading pictures as I'm unsure of how to do this. On the resolution center page there's a space for uploaded files. There is just no button to do so.

If anyone is familiar with how to upload files to them, please PM me! This is all new to me. ;__;
Thank you!

[lithis]

I was waiting for a response from the moderators doa but since you do not know to wait a moment I propose to permanently close the matter in a positive way for both a refund equal to 50 euros (is the cost of the head as you said less than 10 euros on doa to restore the head with a sanding by a professional) the head is not used and you have no evidence for this claim, assert false is a crime!
I hope this closes the matter otherwise permanently leave but could not get there in paypall nothing.
Obviously I want my head back!

[lithis]

i'm sorry for the lates responde but i'm in europe and i'm worck 8 hours at day....
take me a breck please O_O!!!!
i want to resolve this problem but you don't thanke me a time for this....
is ok for you now... give me an ok and i give you the refound immidiatly...

[lithis]

the insurance is whit the raccomandata (is the metod of shipping i use...) but in italy is not separated... i'm go to the postal office (if you give me a time i respond youO_O) but you must be give a postal negative trasnation not me....
in italy is like this...
i give your refound for 50 euro and if you have a refound for your postage is everithink you..
i want only close this problem because is too big for me now..
i'm working soo much and i don't have time for this T___T
i'm very very tired for the ban... i don't understand why this decision soo fast...
I want to close this problem and removed the ban please... i refound you!!! now on paypall!!

[Distractus]

The Moderators do not get involved with transactions due to legal issues.
I think it's pretty evident what they think on the matter due to your marketplace ban. D:
I believe those to be permanent, but you will have to ask the moderators about that.

You were online 4 separate times yesterday and all it would have taken was a PM! I got scared and nervous!

Paypal had the 'new or used' as an option on there, you original sales thread said Hyun was in new condition. Obviously his condition does not appear to be new! He may actually be very new, but he does not appear to be. The evident facts are the most important here. I decided to mark that since it pertained to the situation. The highlights of the investigation are the damage, condition of the head(yellowing), and the packaging.

Please ask about the insurance!
I will close the paypal claim if the insurance claim works and I receive the funds.

It will cost me $23+ to send your head back with tracking! That is more than what it cost to send the head to me in the first place! Either way I will be losing money on this! I want a full refund so that most of the shipping is covered! You would want the same if you were in my position.


For now:
- Paypal claim will continue until I hear if the insurance claim worked and when I receive those funds.
- Paypal claim will be cancelled when I receive a full refund.
- Lithis has until May 25th to get the insurance claim sorted, that is when Paypal starts investigating the matter and I will not be able to close the claim after that happens. I believe May 25th to be a good amount of time.


I've read far too many instances on this forum where the buyer cancelled the claim early and then got nothing in the end.

This whole ordeal made a horrible birthday experience..

[lithis]

I refund the 60 euros as required for this transaction to close in a hurry this ugly affair that left me very badly ...
I took this decision because I do not like to be considered a bad seller who is not!
I have lots of positive feedback on both ebay and other European forums and I never had big problems even on doa ..
but the captain and it is right to solve problems and take on responsibilities even if they are not mine.
I also sent the id of the refund transaction.
I hope you chiuedere the thing and give me access to the marketplace!
thanks

[lithis]

I refound you what you whant...
What the problem now??????