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Makoeyes feedback (all)

Apr 26, 2012

    1. * What did you order?
      * When did you order?
      * How was the communication?
      * How easy was it to pay?
      * How long did it take to ship?
      * Was the quality appropriate for the price, in your opinion?
      * Did the item look like the sales pictures?
      * Were you satisfied with the product?
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again?
      * Would you buy this company's products second-hand?
       
    2. * What did you order?
      4 pairs of urethane eyes

      * When did you order?
      March 22, 2012

      * How was the communication?
      N/A

      * How easy was it to pay?
      Very easy, through Paypal

      * How long did it take to ship?
      I received the order April 26, 2012 - I'm not sure of the exact date they shipped the order, but it was all a little faster than I was expecting.

      * Was the quality appropriate for the price, in your opinion?
      Yes, especially considering their 2-for-1 event

      * Did the item look like the sales pictures?
      Yes

      * Were you satisfied with the product?
      After a little trouble with some bubbles and scratches that I managed to repair, yes, I am happily satisfied.

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Probably, if I end up needing more eyes, and they have colors that will work for what I need.

      * Would you buy this company's products second-hand?
      Yes
       
    3. * What did you order? A pair of urethane eyes (it was buy one get one free, so I got two)
      * When did you order? March 23, 2012
      * How was the communication?: N/A
      * How easy was it to pay? Extremely easy
      * How long did it take to ship? I received it on April 24th. They sent a shipping notice, but I don't remember what the date was.
      * Was the quality appropriate for the price, in your opinion? Extremely; they're absolutely gorgeous!
      * Did the item look like the sales pictures? Exactly like it, better even!
      * Were you satisfied with the product? Very
      * Would you order from this company again? Indeed I would!
      * Would you buy this company's products second-hand? Yes.
       
    4. * What did you order?
      2 pairs of urethane eyes
      * When did you order?
      22nd March 2012
      * How was the communication?
      I didn't need to contact them, and I received order and shipping notifications fine.
      * How easy was it to pay?
      Easy, through PayPal
      * How long did it take to ship?
      They shipped on 16th April, and the order took about two weeks to arrive via airmail.
      * Was the quality appropriate for the price, in your opinion?
      Yes, especially with the 2-for-1 event.
      * Did the item look like the sales pictures?
      Yes, better in fact.
      * Were you satisfied with the product?
      There is a tiny scratch on one eye, but otherwise I'm very happy with them.
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      Yes
      * Would you buy this company's products second-hand?
      Yes
       
    5. * What did you order?
      8 pairs of their original urethane eyes (including the freebies in their BOGO event)
      * When did you order?
      November 2011
      * How was the communication?
      Not great, really. I posted on their Q&A to inquire for a status update 3 weeks after ordering, but never had a reply. I didn't get any kind of e-mail notification when the items shipped, but there was an update on the order page.
      * How easy was it to pay?
      Quite easy, via Paypal.
      * How long did it take to ship?
      A little over 4 weeks.
      * Was the quality appropriate for the price, in your opinion?
      Yes, particularly considering the BOGO event.
      * Did the item look like the sales pictures?
      The colours looked a little different to me, but nothing more than I would expect to be reasonable for differences in lighting, monitors, and such.
      * Were you satisfied with the product?
      A few of the eyes had minor imperfections, but nothing severe. I was quite happy overall.
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      I did place another order for their most recent BOGO event.
      * Would you buy this company's products second-hand?
      Sure, if the price was right and the condition was good. They do seem prone to scratching, so I'd be inclined to watch out for that in buying any second-hand eyes.
       
    6. * What did you order? One pair of eyes, but got a second free
      * When did you order? Sometime at the end of March 2012
      * How was the communication? Horrible. I tried to contact them several times about canceling my order (because I had changed my mind). I had to go through PayPal claims in order for them to contact me. And they still sent my two eyes.
      * How easy was it to pay? Very, with PayPal.
      * How long did it take to ship? Almost two months.
      * Was the quality appropriate for the price, in your opinion? I suppose they're good, although my two different eyes looked about the same.
      * Did the item look like the sales pictures? Not quite the same.
      * Were you satisfied with the product? Both yes and no.
      * If you weren't satisfied, how did the company solve your problem? They refunded my money to me after weeks of contacting them, and still sent my order almost two months after this.
      * Would you order from this company again? No, not at all. I wouldn't even recommend them.
      * Would you buy this company's products second-hand? Probably not.
       
    7. * What did you order?
      2 pairs of urethane eyes
      * When did you order?
      2012-03-29
      * How was the communication?
      Satisfactorily
      * How easy was it to pay?
      Quite easy
      * How long did it take to ship?
      Over 5 weeks
      * Was the quality appropriate for the price, in your opinion?
      Of course
      * Did the item look like the sales pictures?
      Yes
      * Were you satisfied with the product?
      Yes
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      Yes
      * Would you buy this company's products second-hand?
      Yes
       
    8. * What did you order?
      4 pairs of eyes, and I got an extra 4 pairs for free because of the buy 1 get 1 free event

      * When did you order?
      3/23/2012

      * How was the communication?
      I asked a question and they replied the next day.

      * How easy was it to pay?
      Very easy through Paypal

      * How long did it take to ship?
      They shipped my order on 5/3/2012

      * Was the quality appropriate for the price, in your opinion?
      Totally!

      * Did the item look like the sales pictures?
      Some colors don't look quite the same.

      * Were you satisfied with the product?
      Very much!

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Definitely!

      * Would you buy this company's products second-hand?
      Yes.
       
    9. * What did you order?
      Four pairs of eyes for my first order.
      two pairs of eyes for my second order.

      * When did you order?
      2011-10-29 for first one
      2012-03-28 for second one

      * How was the communication?
      not bad. they answer my question within 2 days.

      * How easy was it to pay?
      very. just paypal

      * How long did it take to ship?
      a little over a month for both of my orders.

      * Was the quality appropriate for the price, in your opinion?
      mine were all ordered during buy 1 get 1 events. So with the price I paid, those eyes are better than their prices.

      * Did the item look like the sales pictures?
      75% I would say. color may be darker/lighter IRL.

      * Were you satisfied with the product?
      Yes

      * If you weren't satisfied, how did the company solve your problem?
      n/a

      * Would you order from this company again?
      maybe.

      * Would you buy this company's products second-hand?
      maybe
       
    10. * What did you order?
      I won two pairs of eyes in their photo contest.
      * When did you order?
      I emailed them the eyes I wanted in early June.
      * How was the communication?
      Good - they contacted me to say that I had won a prize, and then contacted me again with a shipping notice.
      * How easy was it to pay?
      N/A
      * How long did it take to ship?
      About a month.
      * Was the quality appropriate for the price, in your opinion?
      I didn't pay, but I'm very happy with the quality.
      * Did the item look like the sales pictures?
      One pair looked just like the pictures and the other was very similar and still nice.
      * Were you satisfied with the product?
      Yes.
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      Yes
      * Would you buy this company's products second-hand?
      Yes
       
    11. * What did you order?
      AM-014 in 16mm, IB-006 in 16mm, AS-010 in 14mm, AS-002 in 12mm, IB-015 in 12mm

      * When did you order?
      December 26th, 2012

      * How was the communication?
      Good. I was notified when my items were shipped.

      * How easy was it to pay?
      Easy through PayPal.

      * How long did it take to ship?
      There was a delay notice that was posted on the website that was due to the V3 launch. My order finally shipped January 31st, 2013.

      * Were there any missing or broken items in your order?
      Missing or broken, no. All correct colors and sizes. However, every pair had at least one defect in one eye.

      * If there were any problems with your order, how did the company handle them?
      I'm not happy that every pair has bubbles. One of the eyes in a pair has a bubble right near the surface which caused it to bulge out and it looks like a scratch.

      * Would you order from this company again?
      Only if they have another sale where I can get them for 20% off. Otherwise probably not.
       
    12. * What did you order?
      IB 14mm Blue

      * When did you order?
      Feb 08 2013

      * How was the communication?
      Good. I was notified when my items were shipped.

      * How easy was it to pay?
      Easy through PayPal.

      * How long did it take to ship?
      It's been 3 weeks since my package was shipped by airmail

      * Were there any missing or broken items in your order?
      They're great!!

      * If there were any problems with your order, how did the company handle them?
      I emailed Makoeyes about the long shipping. They said I'd wait abit longer. I just wonder if my package truly was lost, what will they do T.T

      * Would you order from this company again?
      I'm not sure, the long time shipping really scared me.
       
    13. * What did you order? 11 pairs of eyes.
      * When did you order? March 2nd, 2013
      * How was the communication? Excellent. The longest I waited for a reply was just over 24hours.
      * How easy was it to pay? Super easy~ Paypal.
      * How long did it take to ship? 19 days.
      * Was the quality appropriate for the price, in your opinion? Definitely!
      * Did the item look like the sales pictures? Mostly, there were some color differences in a few a pairs.
      * Were you satisfied with the product? Definitely. They are good quality eyes with great depth and vibrant colors.
      * If you weren't satisfied, how did the company solve your problem? n/a
      * Would you order from this company again? I plan to, yes!
      * Would you buy this company's products second-hand? Absolutely!
       
    14. * What did you order?
      IB-011 in 14mm.
      * When did you order?
      15-10-2013
      * How was the communication?
      Good.
      * How easy was it to pay?
      Easy, I used paypal.
      * How long did it take to ship?
      They shipped the eyes at 11-11-2013.
      * Were there any missing or broken items in your order?
      No.
      * Would you order from this company again?
      Yes.
       
    15. * What did you order?
      AR-030 in 14mm and SA-001 in 16mm.

      * When did you order?

      November 17, 2013

      * How was the communication?
      Good. Prompt. I posted a question on their public Q&A prior to ordering and received a pleasant response within 24 hours.

      * How easy was it to pay?
      I received a site error the first time I tried to pay and had to wait for a second invoice to be sent to my email, but it was quickly resolved (within an hour of ordering) and was easy to pay the second invoice, as it was sent via PayPal.

      * How long did it take to ship?
      A bit over a month. I placed the order on November 17th and received a shipping notice on December 20th. I opted to use their small packet via airmail shipping option, so it was a little slower in the mail. The eyes arrived today, January 2.

      * Were there any missing or broken items in your order?
      No problems, the eyes arrived perfect.

      * If there were any problems with your order, how did the company handle them?
      Aside from the aforementioned error when I tried to pay at first, there were no problems.

      * Would you order from this company again?
      Definitely. I'm very pleased!
       
    16. * What did you order?
      AM-015 and AM-013 in 14mm.

      * When did you order?
      02/24/2014

      * How was the communication?
      N/A

      * How easy was it to pay?
      Easy with paypal.

      * How long did it take to ship?
      Shipped on 03/18/2014. I opted for the slower/cheaper shipping, so the eyes got to me about 3 weeks after being shipped. I'm ok with that, since the cost of the airmail shipping really was super cheap.

      * Were there any missing or broken items in your order?
      No, everything was in perfect condition. I will note though that the colors look very different from how they look on the website. Both are much darker in person. That could be my monitor, of course, but I found it pretty shocking since usually when I buy eyes the colors are pretty accurate. They are still pretty though, I just couldn't use them for the specific dolls they were intended for.

      * If there were any problems with your order, how did the company handle them?
      N/A

      * Would you order from this company again?
      Probably. The Amaryllis style is very pretty. I just have to expect that the color will be darker than the website images.
       
    17. * What did you order?
      PI-009 and AM-017

      * When did you order?
      January 23, 2014

      * How was the communication?
      N/A, no communication needed.

      * How easy was it to pay?
      Easy, through paypal.

      * How long did it take to ship?
      Shipped out February 14, 2014. I opted for airmail shipping and they arrived within a few weeks.

      * Were there any missing or broken items in your order?
      Nope! :)

      * If there were any problems with your order, how did the company handle them?
      N/A

      * Would you order from this company again?
      Yes!
       
    18. * What did you order?
      DAN-004 and AM-006 in 14mm.

      * When did you order?
      March 12,2014

      * How was the communication?
      I did send them an e-mail with some questions and they did reply quite fast as well!

      * How easy was it to pay?
      I paid through PayPal, no issues.

      * How long did it take to ship?
      My delivery was shipped on April 18, 2014. And I received it maybe 5 days later. On a positive note I'd like to add that I chose the Small packet shipping, which was super cheap. I thought I'd regret not choosing EMS if I had to wait much longer, but now I'm super happy I could save some money on that! ~

      * Were there any missing or broken items in your order?
      No.

      * Would you order from this company again?
      Yes, definitely!
       
    19. * What did you order? 3 pairs of eyes

      * When did you order?
      22 june 2014

      * How was the communication? i
      did not askt them anything

      * How easy was it to pay?
      easy ,with paypal

      * How long did it take to ship?
      it shipped 18 july 2014

      * Was the quality appropriate for the price, in your opinion?
      yes, the eyes are gorgeous <3

      * Did the item look like the sales pictures?
      yes

      * Were you satisfied with the product?
      yes

      * Would you order from this company again?
      yes i am considering in the future, there eyes really are lovely
       
    20. What did you order?
      IB-021 and Owl-010, both in 14mm.

      When did you order?
      December 3, 2014

      How was the communication?
      Good - I only asked a question once and it was answered within 12 hours.

      How easy was it to pay?
      Very easy using Paypal.

      How long did it take to ship?
      It shipped on Dec. 29th using airmail and arrived on January 23rd - way too log for my tastes, I'll be using EMS next time.

      Was the quality appropriate for the price, in your opinion?
      Absolutely.

      Did the item look like the sales pictures?
      The colors seem a tiny bit more vibrant in person.

      Were you satisfied with the product?
      Definitely.

      If you weren't satisfied, how did the company solve your problem?
      N/A

      Would you order from this company again?
      Yes.

      Would you buy this company's products second-hand?
      Yes.