I sold Red_Silvia a Volks White Rabbit fullset with everything but the original eyes. She put it on a short layaway, and insisted that it be sent marked at $50 value. I told her that I would only do that with the understanding it was at her own risk. She paid as agreed, and the doll was shipped EMS as agreed.
Everything seemed okay until she received the doll. At that time she told me that the doll was missing its headplate and wig. I assured her that the doll had been shipped with the headplate attached. After checking, I realized that the wig was still in my wig drawer and immediately offered to send it to her at no charge.
She wanted to return the doll, and I said I would only accept a return of the doll in the condition I had sent it out. She became very agitated, called me a liar and demanded a $100 refund. I refused, reminding her that she had requested that the package be sent without insurance at her own risk. She said the package was delivered, but the headplate was missing, strongly implying that it had never had one to begin with. Unfortunately I could not immediately locate a picture that clearly showed the headplate, which she requested repeatedly, and said she wouldn't ask for any refund if I showed her one. Obviously not taking a pic was a mistake on my part I shall not repeat. In light of that, I offered to refund $50 (roughly the cost of shipping) for the damage.
She then filed a Paypal claim for $100, attempting to threaten the other $50 she felt she was owed out of me. Please keep in mind that I sent out a doll in excellent condition, missing only the wig which I immediately offered to send at my cost. Irritated and upset with myself for not covering my bases, I finally offered a compromise of $75, which she grudgingly accepted when I made it clear I wouldn't budge from that. That was Weds the 23rd.
Over the T-day holiday, I checked the pictures on my phone and found a photo of the doll's head with headplate intact taken shortly before putting him up for sale. I showed it to her, told her that if she wanted the wig that I wanted the $75 back. She told me she had changed her mind and that wouldn't do and that she abandoned the wig.
I don't know why Silvia chose to take such suspicious action, but I will definitely not be dealing with her again, and I encourage anyone else to think carefully before doing so.