TTYA Feedback

[armeleia]

TTYA
* What did you order?
* When did you order?
* How was the communication?
* How easy was it to pay?
* How long did it take to ship?
* Was the quality appropriate for the price, in your opinion?
* Did the item look like the sales pictures?
* Were you satisfied with the product?
* If you weren't satisfied, how did the company solve your problem?
* Would you order from this company again?
* Would you buy this company's products second-hand?

PLEASE STICK TO THE FACTS!

[beachiekeen1]

What did you order?
~Nordic Sweater leggings
* When did you order?
~ January 8, 2011
* How was the communication?
~ good
* How easy was it to pay?
~ very easy PayPal
* How long did it take to ship?
~ around 2 weeks
* Was the quality appropriate for the price, in your opinion?
~ $9.00 very good quality fabric, sewing
* Did the item look like the sales pictures?
~ yes
* Were you satisfied with the product?
~ very satisfied
* If you weren't satisfied, how did the company solve your problem?
~ N/A
* Would you order from this company again?
~ definately!
* Would you buy this company's products second-hand?
~ definately!

[Maple Squad]

* What did you order?
MSD Nordic Legging
* When did you order?
January 30, 2011
* How was the communication?
Excellent. I received order confimation; I emailed them about questions I had and they replied within a day.
* How easy was it to pay?
Easy peasy! :D
* How long did it take to ship?
They shipped the next day; I received it after 17 days, even though I ordered right before New Years holiday. ^-^''
* Was the quality appropriate for the price, in your opinion?
Absolutely! It is a quality item. <3
* Did the item look like the sales pictures?
Yes. :3
* Were you satisfied with the product?
Very much so!
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes, I plan to.
* Would you buy this company's products second-hand?
Of course!

[Galileo]

* What did you order? a pair of YoSD jeans

* When did you order? 13 June

* How was the communication? fairly good; seller was quite nice and friendly

* How easy was it to pay? a breeze by paypal

* How long did it take to ship? quite fast~ around 2-3 days

* Was the quality appropriate for the price, in your opinion? yes, the quality is amazing! the jean even came with a belt which I didnt expect xD

* Did the item look like the sales pictures? yeah~

* Were you satisfied with the product? yup, I am satisfied ^^

* If you weren't satisfied, how did the company solve your problem? nil ^^

* Would you order from this company again? Yeah I would!

* Would you buy this company's products second-hand? I'd prefer to buy directly first hand from them if I could!

[ajuli]

* What did you order? I got some YoSD jeans and hoodies.
* When did you order? 23 april 2011
* How was the communication? There was no need for comunication, I got the itens from their store.
* How easy was it to pay? Very easily by paypal.
* How long did it take to ship? Fast, around 2-3 days.
* Was the quality appropriate for the price, in your opinion? Yes, the quality is amazing, very pretty itens.
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? I am very satisfied.
* If you weren't satisfied, how did the company solve your problem? --
* Would you order from this company again? Yes, I would.
* Would you buy this company's products second-hand? I'd prefer to buy directly first hand from them, but yes, I would buy second hand if it's easier for me to get the item.

[Silver]

* What did you order? Two different winter sweaters and three different pairs of winter leggings, for mini and tiny size.
* When did you order? 12/30/2011
* How was the communication? Great. They confirmed my order the next day after I paid and gave me a tracking number.
* How easy was it to pay? Easy. Just did it through Paypal like other doll sites.
* How long did it take to ship? The order shipped quickly. I forget the exact day of shipping, but it was within two weeks.
* Was the quality appropriate for the price, in your opinion? Indeed! Very nice, for very cheap I would say. The stitching is all neat and the materials are soft and attractive. Looks just like the photos.
* Did the item look like the sales pictures? Yes, like I said before.
* Were you satisfied with the product? Yup!
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Indeed I would. Shipping through registered air mail was nice and cheap too!
* Would you buy this company's products second-hand? Yes, provided the previous owner kept the items in good condition.

[ugem]

* What did you order? SD13 Band Baggy Pants (Gray) and SD to SD17 size Beanie (Gray)
* When did you order? 31st Jan
* How was the communication? very easy! i ordered via their etsy shop and everything went super smooth!
* How easy was it to pay? super! can't go wrong with instant payments via paypal!
* How long did it take to ship? around a week and a half (arrived 10th of feb)
* Was the quality appropriate for the price, in your opinion? yup! super super high quality handmade items!
* Did the item look like the sales pictures?mirror copied!exactly the same!
* Were you satisfied with the product?120%
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again?already tempted with their new stock!!
* Would you buy this company's products second-hand? wouldn't mind!

[Shin]

* What did you order? SD13 clothes and shoes.

* When did you order? 2nd April, 2012.

* How was the communication? I didn't need to contact them.

* How easy was it to pay? Very easy, with paypal.

* How long did it take to ship? just 2 days.

* Was the quality appropriate for the price, in your opinion? Yes!! Their clothes are amazing, so comfy and well done!!

* Did the item look like the sales pictures? Even better!!

* Were you satisfied with the product? Super satisfied!!

* If you weren't satisfied, how did the company solve your problem? --

* Would you order from this company again? Yes, I love their items so much!

* Would you buy this company's products second-hand? I may consider... but I always prefer buying directly from the companies

[shansi1218]

*What did you order?
Nordic leggings & a Scooter sweatshirt
* When did you order?
May 2012
* How was the communication?
Excellent
* How easy was it to pay?
Easy - Paypal!
* How long did it take to ship?
5 days
* Was the quality appropriate for the price, in your opinion?
Definitely!
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
Very much so
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes
* Would you buy this company's products second-hand?
Yes

[mysteriousracerj]

* What did you order?
Fur Hooded T (ver2)- C
Neat Skinny Pants- Snow White
Flower Hooded T (ver2)- Pink
* When did you order?
July 24, 2012
* How was the communication?
Great (although it was just order confirmation and then shipping information)
* How easy was it to pay?
Super easy-- PayPal!
* How long did it take to ship?
~2 weeks
* Was the quality appropriate for the price, in your opinion?
Yes!
* Did the item look like the sales pictures?
Yes!
* Were you satisfied with the product?
Very!
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes! I probably will in the near future!
* Would you buy this company's products second-hand?
Yes!

[Silver Identity]

What did you order?
I did a group order, so it was a bunch of doll clothes. And also a pair of shoes.

When did you order?
I ordered on the 26th of July 2012.

How was the communication?
Communication could had been better. More information below.

How easy was it to pay?
Very easy. I paid using Paypal.

How long did it take to ship?
If not mistaken, they took around a week or less to ship it. The package arrived after a few days.

Was the quality appropriate for the price, in your opinion?
The quality is indeed appropriate I do like the little details they added and such.

Did the item look like the sales pictures?
They do, except sometimes the colour in their sales picture are actually brighter than they should be. I purchased a shirt which looked bluer in the picture, but the resulted item is actually more greener. Just have to keep that in mind.

Were you satisfied with the product?
Yes, I am. With their communication wise? Not really. First, they did not give the tracking number nor update the status until I received the parcel. (They still didn't give the tracking number anyways. And I had asked for EMS shipping.) They also actually missed an item from my order, and I wrote to them in their Q&A. Their response was quick, and they asked for my address again.

After that? No response from them, nor telling me that they had shipped my missing item. After not hearing from them for nearly a week, I asked them again through their Q&A but no response.

Now today, I received my missing item and I had checked that they actually shipped it on the same day I asked them on their Q&A on the status of my missing item. No response whatsoever.

If you weren't satisfied, how did the company solve your problem?
They did shipped my missing item, but what I wasn't satisfied is explained on above. I would just like to warn to future buyers to be cautious when it comes to the communication. Do not really expect much of it, just saying.

Would you order from this company again?
I would say 'yes' like in the far future, but for now? Not really.

Would you buy this company's products second-hand?
Yes.

[jacobean]

What did you order?
2 Mong mong t shirts, the zebra sweater, navy training pants & shoes.

When did you order?
28th September

How was the communication?
Fine

How easy was it to pay?
Paypal, so easy

How long did it take to ship?
3 weeks but they did take a week holiday so I believe it would be have 2.

Was the quality appropriate for the price, in your opinion?
The price is cheap compared to the great quality.
Also they give you the option of having the items shipped in a envelope so no massive, expensive box that will get stuck in customs.

Did the item look like the sales pictures?
Just like them

Were you satisfied with the product?
Totally!

Would you order from this company again?
I plan to

[Elk]

What did you order?
● Long Hooded-T -Indi Blue
● Neat Skinny Pants-Silver grey
● NK Hightop-All black
● Washing real skinny Jean

When did you order?
April 16th.

How was the communication?
Varies but was/is mainly poor.

How easy was it to pay?
Very easy; I used PayPal.

How long did it take to ship?
About two days after I ordered so it was very quick.

Was the quality appropriate for the price, in your opinion?
n/a

Did the item look like the sales pictures?
n/a

Were you satisfied with the product?
I never received my items due to the local USPS delivering my package to a different address.

If you weren't satisfied, how did the company solve your problem?
I communicated with TTYA when I realized what had happened since the USPS "refused" to take any responsibility with the package being "lost" and told me I had to contact the seller because the package was from overseas. I have at least talked to TTYA three-four times since and am currently waiting on a reply back (the last time we spoke, TTYA said they had contacted their local post office and said the process of finding my package would take a while). They gave me a kind option of resending the items again but I informed them that it might not have been an ideal choice as they would have again sent it to the same area where my initial package was first lost. At this point in time, I've been very reluctant that anything will be resolved and have already come to accept that my money and items have been lost forever.

Would you order from this company again?
Now? A definite no.

Would you buy this company's products second-hand?
Yes.

-----

UPDATE EDIT: I received a missed delivery slip from the local post office on Saturday, January 5, and it was my order that TTYA promised to resend to me when we last spoke on December 12/13, 2012. I went to pick up the package today, Monday, January 7, and have checked to see that all the items I had ordered back in April are there and are in perfect condition.

ANOTHER EDIT: On second thought, I actually took the time to look at the items despite what I said at the first edit, but it turns out that the Long Hooded-T -Indi Blue that I bought is not the blue one but actually a green version. Slightly disappointed but at this point, I seriously give up.

[wally]

* What did you order? I have ordered from TTYA many times, but this time, I ordered an SD13 boy Hoodie, 2 beanies, a pair of SD boy cargo pants, SD boy Nike's, pukifee jeans, pukifee hoodie
* When did you order? 10/21/12
* How was the communication? nonexistent, no reply to e-mails, no order placed notice, no shipping notice
* How easy was it to pay? easy, paypal checkout
* How long did it take to ship? about 3 weeks, I think, shipping notices are beyond the scope of TTYA's customer service.
* Was the quality appropriate for the price, in your opinion? The quality and details of TTYA products are exceptional.
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? TTYA creates a fabulous product, but the customer service is about the worst I've ever seen. After 2 weeks, I sent an e-mail asking if the items had shipped. After 3 weeks, I sent an e-mail asking if the items had shipped. I received no response to my e-mails. My items showed up 5 weeks after I ordered.
* Would you order from this company again? I love the product, but I always search on the second hand market before actually ordering from the company. The customer service is inferior, which is sad, for such a great product.
* Would you buy this company's products second-hand? Yes, I prefer to!

[blackwing_dias]

* What did you order?
- 2 pairs YO-SD tops, 2 pairs of YO-SD pants, 2 pairs of MSD pants.

* When did you order?
- 6th December 2012

* How was the communication?
- Next to none. I did write a request (regarding one of the YO-SD top) in the shopping cart note, and they do read it.
- When they do ship the package, they will drop a note in your paypal inbox though.

* How easy was it to pay?
- Very easy via paypal.

* How long did it take to ship?
- 5 weeks? My order was shipped on 11th January 2013

* Was the quality appropriate for the price, in your opinion?
- Superb! They serge everything inside, and I adore their little clothes tags.

* Did the item look like the sales pictures?
- The items do look like it, but colors are a bit off.

* Were you satisfied with the product?
- I am very satisfied.

* If you weren't satisfied, how did the company solve your problem?
- Not applicable.

* Would you order from this company again?
- OF COURSE!

* Would you buy this company's products second-hand?
- OF COURSE!

[PrincessEv]

* What did you order?[/B]
MSD Sweat short pants Grey, MSD Light Gray Scooter T Shirt, MSD Nordic Legging-B

* When did you order?
January 14th of 2013

* How was the communication?
No communication was needed.

* How easy was it to pay?
Very easy via Paypal.

* How long did it take to ship?
One week

* Was the quality appropriate for the price, in your opinion?
Yes! Always professionally made and fits very well.

* Did the item look like the sales pictures?
The Nordic leggings appear lighter in the photos, but they're still super nice!

* Were you satisfied with the product?
Yes, I am 100% satisfied!

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
I have before and will continue to do so. YES!

* Would you buy this company's products second-hand?
Depends on the quality, but most likely, yes.[/QUOTE]

[nethernity]

* What did you order?
x2 MSD Hoodies, 1 Cargo Shorts, 1 Cargo Pants
* When did you order?
Early December 2012
* How was the communication?
VERY POOR!
* How easy was it to pay?
Fairly easy because they use Paypal
* How long did it take to ship?
Around 1 month
* Was the quality appropriate for the price, in your opinion?
n/a
* Did the item look like the sales pictures?
n/a
* Were you satisfied with the product?
I never got the items.
* If you weren't satisfied, how did the company solve your problem?
The item was lost in transit and TTYA hasn't been really helpful with it lately. At first she responded immediately and went to check with the Korean post. She told me it would take 2 weeks, after I contacted her again she told me it would take longer. I contacted her again a week after that and she told me the Korean post is still trying to look for it. I tried to be patient and gave her a month time before I contacted her again..She did not reply back to me. Fearing, my message did not get to her, I went and asked in the Q&A board...However!! after 2-3 weeks she still has not replied to me!! BUT SHE REPLIED TO OTHERS IN THE BOARD! A month ago USPS(my local post office) had actually sent me a letter to confirm the lost item, I am pretty sure the Korean post would have gotten back to her about the lost item by now. At this point, I just want my money back, if only I can get her to reply back to me.
* Would you order from this company again?
No
* Would you buy this company's products second-hand?
Maybe