1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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Wind Dolls Feedback (ALL)

Jun 25, 2010

    1. Wind Dolls

      * What did you order?
      * When did you order?
      * How was the communication?
      * How easy was it to pay?
      * How long did it take to ship?
      * Was the quality appropriate for the price, in your opinion?
      * Did the item look like the sales pictures?
      * Were you satisfied with the product?
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again?
      * Would you buy this company's products second-hand?

      PLEASE STICK TO THE FACTS!
       
      #1 who_la_hoop, Jun 25, 2010
    2. * What did you order?
      An SD boy outfit - KKB014 (sailor-style top and shorts)

      * When did you order?
      7th June

      * How was the communication?
      Excellent. Stephanie sent me emails updating me on every stage of my order. Parts of the emails were in French, but it was fairly obvious what was what - I didn't find there to be a language barrier.

      * How easy was it to pay?
      Very easy - I paid by paypal.

      * How long did it take to ship?
      Stephanie sent my order through to Alice's Collections the day after I ordered (on the 8th of June), and the outfit left Hong Kong for France on the 18th of June. I received it on the 25th of June.

      * Was the quality appropriate for the price, in your opinion?
      Yes! It was fairly cheap, but it's nicely sewed and very cute.

      * Did the item look like the sales pictures?
      Yes.

      * Were you satisfied with the product?
      Yes!

      * If you weren't satisfied, how did the company solve your problem?
      n/a

      * Would you order from this company again?
      I would! I would have liked more shipping options (if I added a second outfit to my cart, the shipping charge rocketed from six euros to 15.9 euros, which seems very expensive just for clothes - and a little silly that it would be cheaper to make two seperate orders than to combine shipping), the whole experience was very smooth and straightforward. I would feel comfortable ordering a doll from Wind Dolls in the future.

      * Would you buy this company's products second-hand?
      n/a
       
      #2 who_la_hoop, Jun 25, 2010
    3. What did you order?
      SD sized half-boots, 3 pairs of glass eyes, 9-10 wig
      When did you order?
      09 June, 2010
      How was the communication?
      Great. I got frequent updates about my order and fast answers to whatever questions I had.
      How easy was it to pay?
      Very easy through Paypal. A few clicks - money gone - order status updated
      How long did it take to ship?
      Shipping from France to me took a week; the whole wait was a little over a month. But that is also stated on the website, so nothing unexpected here.
      Was the quality appropriate for the price, in your opinion?
      Yes! I ordered mainly Alice Collection's items and they are very nicely made.
      Did the item look like the sales pictures?
      Yes, exactly like them.
      Were you satisfied with the product?
      Definitely.
      If you weren't satisfied, how did the company solve your problem?
      N/A
      Would you order from this company again?
      I already have and I would again. They've become one of my favorite dealers in Europe.
      Would you buy this company's products second-hand?
      N/A
       
      #3 Hatsya, Jul 27, 2010
    4. * What did you order?
      A pair of eyes

      * When did you order?
      4th August

      * How was the communication?
      Really Wonderful. Got very well updated and informed about my Order

      * How easy was it to pay?
      Easy via Paypal

      * How long did it take to ship?
      Very fast. From Hong Kong > France > Germany within 3 weeks, that's perfect.

      * Was the quality appropriate for the price, in your opinion?
      Yes, indeed

      * Did the item look like the sales pictures?
      Yes

      * Were you satisfied with the product?
      Very Yes

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Definetly! I already have eyed some thing <3

      * Would you buy this company's products second-hand?
      N/A
       
      #4 ChocoDecadence, Aug 26, 2010
    5. What did you order?
      2 pairs of ANGELHEIM's Horns Parts, 4 pairs of eyes (Alice's Collections)
      When did you order?
      5th July 2010
      How was the communication?
      Very good. She was so helpful and answered my questions. She also informed me about every step of my order.
      How easy was it to pay?
      Very easy thanks to PayPal.
      How long did it take to ship?
      The shipping from France to Germany was very fast (3 days).
      The whole wait took something about 2 months as stated on the website.
      I got my order on 12th Aug 2010.
      Was the quality appropriate for the price, in your opinion?
      Yes.
      Did the item look like the sales pictures?
      Mostly, but one pair of eyes is darker and one pair of eyes is paler than the photos looks like unfortunately.
      Were you satisfied with the product?
      Yes.
      If you weren't satisfied, how did the company solve your problem?
      n/a
      Would you order from this company again?
      Yes.
      Would you buy this company's products second-hand?
      n/a
       
      #5 Saiyaku, Sep 13, 2010
    6. Wind Dolls

      * What did you order?
      1 x REALPUKI AKI FULL PACKAGE (Shadow)

      * When did you order?
      05 August, 2010

      * How was the communication?
      Regular. Stephanie updated me with information on every new step taken with my order, as well as any offers or events I could take part in.
      The Language of choice is French, but her English is easy to understand.

      * How easy was it to pay?
      Easy - once I had communicated with Stephanie.
      I had never used a lay away programme before. Stephanie explained which payment options were available to my order, and then sent an invoice to my PayPal account.

      * How long did it take to ship?
      09/21/2010 Shipped (47?)

      * Was the quality appropriate for the price, in your opinion?
      Yes, for service and product. Plus this is a EU company, which meant I received no customs charges when receiving the package! :D

      * Did the item look like the sales pictures?
      Yes :)

      * Were you satisfied with the product?
      Not totally, but that has nothing to do with Wind dolls, more to do with Fairyland.

      * If you weren't satisfied, how did the company solve your problem?
      Nothing worth complaining about, just personal preferences.

      * Would you order from this company again?
      I have a MNF Chloe on Lay away, so yes.

      * Would you buy this company's products second-hand?
      Yes. :)
       
      #6 PrincessMagick, Sep 27, 2010
    7. What did you order?
      SUGARBLE Juniper
      When did you order?
      29 September, 2010
      How was the communication?
      Great!
      How easy was it to pay?
      i used 2 month layaway and paid by bank transfer , very easy
      How long did it take to ship?
      about a week
      Was the quality appropriate for the price, in your opinion?
      Yes!
      Did the item look like the sales pictures?
      Better! :aheartbea
      Were you satisfied with the product?
      Absolutly!
      If you weren't satisfied, how did the company solve your problem?
      N/A
      Would you order from this company again?
      Already have :)
      Would you buy this company's products second-hand?
      N/A
      ​
       
      #7 Skylla, Nov 10, 2010
    8. What did you order? A Monique Gold Label wig [ Paris in Off Black ]
      When did you order? 27 November 2010
      How was the communication? Very Good, I got frequent updates about my order.
      How easy was it to pay? Very easy, I used Paypal.
      How long did it take to ship? 2 weeks, I received my order on the 13th of December.
      Was the quality appropriate for the price, in your opinion? Yes.
      Did the item look like the sales pictures? Yes.
      Were you satisfied with the product? Yes, absolutely :aheartbea
      If you weren't satisfied, how did the company solve your problem? n/a
      Would you order from this company again? Yes
      Would you buy this company's products second-hand? n/a
       
      #8 Lamia, Dec 13, 2010
    9. * What did you order? An Oceanmoon Shou-Ryu Final Edition head with faceup.
      * When did you order? Early December.
      * How was the communication? It couldn't have been better! My emails were responded to that same day and Stephanie was very good about answering questions clearly.
      * How easy was it to pay? With Paypal it was very easy.
      * How long did it take to ship? It was sent out the very next day after I'd ordered it (!!!) and arrived at my school address about three weeks after that.
      * Was the quality appropriate for the price, in your opinion? I would say so. The sculpt is beautiful, the faceup looks very natural, and the resin feels very good to the touch. The head also has a nice weight to it.
      * Did the item look like the sales pictures? Exactly like. XD I think he's even wearing the same pair of free acrylic eyes.
      * Were you satisfied with the product? I am. He was packed very well, and came with a whole bunch of freebies I was not expecting. He did have a slight scratch on his headcap, but I think that may be the result of my school's mailroom (where he sat for a month before they would forward him to me...) and not Wind Dolls.
      * If you weren't satisfied, how did the company solve your problem? N/A
      * Would you order from this company again? I would! Every step of the transaction was a pleasure!
      * Would you buy this company's products second-hand? I guess so, though I hadn't really thought about it.
       
      #9 ChibiKoun, Jan 13, 2011
    10. * What did you order? Custom House Ange Ai Gaby
      * When did you order? februari 2011
      * How was the communication?
      They kept me informed and always answered my emails within a day.
      * How easy was it to pay? very, paypal
      * How long did it take to ship? they shipped immediately when my mold arrived in france.
      * Was the quality appropriate for the price, in your opinion?
      * Did the item look like the sales pictures?
      * Were you satisfied with the product? YES!!!
      I really really wanted a Custom house mold but because of the troubles with CH I was afraid to order. Winddolls took all my troubles away as they insured me to deliver my doll within 2 months and in worst case scenario they would insure me a total refund. They checked my doll, even put her together and added sweets. They have been so kind.
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again? yes, I can't thank them enough! MERCI!
      * Would you buy this company's products second-hand? yes
       
      #10 dernhelm, May 15, 2011
    11. * What did you order? Fairyland Littlefee Ante Elf fullset

      * When did you order? February 2011

      * How was the communication? Wonderful. Despite being a French company, Stephanie communicates fluently in English and there was no language barrier at all. Emails were always answered promptly and I was kept informed at each stage of the order.

      * How easy was it to pay? Very- by Paypal.

      * How long did it take to ship? The order took 3.5 months to arrive at Wind Dolls from Fairyland. Stephanie shipped to me as soon as she had my doll and it was with me in two days of leaving France.

      * Was the quality appropriate for the price, in your opinion? Yes. I paid a bit more by ordering from Wind Dolls than if I ordered from Fairyland directly but I considered it a form of insurance against any crazy, unexpected customs charges.

      * Did the item look like the sales pictures? Yes.

      * Were you satisfied with the product? Very, apart from not liking the red eyes Fairyland sent, which was not Wind Dolls' fault.

      * If you weren't satisfied, how did the company solve your problem? N/A

      * Would you order from this company again? Yes, absolutely. Customer service was first class and I felt in very good hands knowing Stephanie was handling my order.

      * Would you buy this company's products second-hand? Yes.
       
      #11 hepcat, May 27, 2011
    12. What did you order? A doll with Face-up from Wind dolls company. The doll is from Illusion Spirit
      * When did you order? 9 May 2011
      * How was the communication? Great!
      * How easy was it to pay? With european banking (with bic code)
      * How long did it take to ship? It came home at 1 July 2011 and it took 5 workdays from France to holland
      * Was the quality appropriate for the price, in your opinion? of course.
      * Did the item look like the sales pictures? She did give me face-up pictures in advance and the communication was good and after two corrections it was Okay.
      * Were you satisfied with the product? yes
      * If you weren't satisfied, how did the company solve your problem?-
      * Would you order from this company again? yes!
      * Would you buy this company's products second-hand?I do not think they have second-hand produkts.
      I think this is a good company and I can recommend it to everybody!
       
      #12 Orlanda, Jul 2, 2011
    13. * What did you order?4 military uniform from RingDoll SD size
      * When did you order?Ordered in JAN 2010, and i've run a layaway
      * How was the communication?Excellent.Very fast, and smooth!
      * How easy was it to pay?Easy via paypal
      * How long did it take to ship? 3 months, the time of my layaway.
      * Was the quality appropriate for the price, in your opinion?Stunning quality!I'm very pleased by.
      * Did the item look like the sales pictures?Yes
      * Were you satisfied with the product?Absolutely, beside that few items missing- tie, ribbon, shirt-, not responsability of wind doll, but wind doll contacted immediately the company to fix the issue.
      * If you weren't satisfied, how did the company solve your problem?I was more than satisfied, it took just one month to have the RingDoll items that missing in my order.
      * Would you order from this company again? Surely!I reccomand this store.
      * Would you buy this company's products second-hand? N/A
       
      #13 $avage, Jul 2, 2011
    14. * What did you order?
      A Doll (Angelheim Ciel)

      * When did you order?
      1st April 2011

      * How was the communication?
      Great! Stephanie also managed to have my boy in the desired Skin Color (Cream White) even thought Angelheim only sell him in NS

      * How easy was it to pay?
      Very easy, through Paypal.

      * How long did it take to ship?
      As Angelheim shipped him to france, from france 4 Days.

      * Was the quality appropriate for the price, in your opinion?
      Yes.

      * Did the item look like the sales pictures?
      Yes :)

      * Were you satisfied with the product?
      Yes!

      * If you weren't satisfied, how did the company solve your problem?
      n/a

      * Would you order from this company again?
      Yes.

      * Would you buy this company's products second-hand?
      n/a
       
      #14 Shchel, Jul 9, 2011
    15. * What did you order? Three pairs of Alice's Collections eyes, a wig and a pair of Monique eyelashes
      * When did you order? 16/08/2011
      * How was the communication? excellent!
      * How easy was it to pay? easy - by bank transfer (EU)
      * How long did it take to ship? almost a month, because I ordered items that weren't in stock
      * Was the quality appropriate for the price, in your opinion? yes
      * Did the item look like the sales pictures? better!
      * Were you satisfied with the product? absolutely
      * If you weren't satisfied, how did the company solve your problem? N/A
      * Would you order from this company again? Absolutely. They kept me up to date and wrapped the items very well. Also, initially the website give me too high a shipping price. I sent Wind Dolls an e-mail and they fixed the problem immediately. I'd recommend them :).
      * Would you buy this company's products second-hand? N/A
       
      #15 Sigune, Sep 13, 2011
    16. * What did you order?
      A 1/4 wig, 1/4 outfit, 1/4 pair of shoes, two 1/4 pair of stockings and 2x 1/4 underwear (all Alice Collections)

      * When did you order?
      11/15/2011

      * How was the communication?
      Great :aheartbea I got very nice update mails about every step of my order!

      * How easy was it to pay?
      Easy, I paid through bank transfer.

      * How long did it take to ship?
      The whole waiting time was five weeks. AC shipped the items from China on the 12th Dec., they arrived in France on the 16th Dec.. Shipping from France to Germany took one week, got the items on the 23rd Dec. ^^

      * Was the quality appropriate for the price, in your opinion?
      Yes, the items look all very nice, especially the shoes <3

      * Did the items look like the sales pictures?
      Yes, except for the wig. I ordered "coffee" color, but it looks more like a brown-red color.

      * Were you satisfied with the product?
      Yes <3 Even if the wig hasn't the expected color, it looks still very nice :3
      The other clothes are great n_n

      * If you weren't satisfied, how did the company solve your problem?
      I haven't had to complain about anything ^_^

      * Would you order from this company again?
      I definitely will! ^^

      * Would you buy this company's products second-hand?
      Yes, maybe.
       
      #16 SenninShin, Dec 25, 2011
    17. * What did you order?
      In Stock Oceanmoon Hwa-Lan head 2nd Edition with default face-up

      * When did you order?
      01/16/2012

      * How was the communication?
      Great again :D I got status updates for every step of order and a question I had was answered within a day ^^

      * How easy was it to pay?
      Easy, I paid through bank transfer.

      * How long did it take to ship?
      Stéphanie shipped the head, after receiving the money, on 01/19. It arrived 01/27.

      * Was the quality appropriate for the price, in your opinion?
      Yes, Hwa-Lan is so cute X3

      * Did the items look like the sales pictures?
      Yes, the default face-up looks very much like on the pictures (the head itself for sure also do)

      * Were you satisfied with the product?
      Very! The head also came with (beautiful) eyes, what I wasn't expecting ^^

      * If you weren't satisfied, how did the company solve your problem?
      /

      * Would you order from this company again?
      I have and will again ^^

      * Would you buy this company's products second-hand?
      Yes, maybe n_n

      ---

      Since I don't want to make a triple post... ^^°

      * What did you order?
      DragonDoll TianCong, normal yellow skin with default face-up

      * When did you order?
      12/27/2011

      * How was the communication?
      Great ^^

      * How easy was it to pay?
      Easy, I paid through bank transfer.

      * How long did it take to ship?
      Three months, he arrived on 03/29/2012

      * Was the quality appropriate for the price, in your opinion?
      Definitely!! The body and especially the face-up looks really great!

      * Did the items look like the sales pictures?
      Kind of. The face-up has a bit more 'blue' around the eyes, but as said, it's beautiful n_n

      * Were you satisfied with the product?
      Totally, he's hot ;D And in addition to this great doll, I got some free shoes, so it almost couldn't have been better ^^

      * If you weren't satisfied, how did the company solve your problem?
      /

      * Would you order from this company again?
      Sure!

      * Would you buy this company's products second-hand?
      Yes, maybe n_n

      ---

      * What did you order?
      Doll Family Boken, normal pink skin without face-up (and a DuanYu head in yellow skin as free gift due to an event)

      * When did you order?
      02/15/2012

      * How was the communication?
      Great, I got always quick replies to questions n_n

      * How easy was it to pay?
      Easy, I paid through bank transfer n_n

      * How long did it take to ship?
      Almost two months, he arrived 04/12/2012

      * Was the quality appropriate for the price, in your opinion?
      Yes. Doll Family resin is always so smooth and without any seams ^.^

      * Did the items look like the sales pictures?
      Not really, since he's without face-up, but I hope he will one day look as cool as on the company pics n_n (same for the DuanYu head)

      * Were you satisfied with the product?
      He arrived with two broken fingers, but I glue them back on, so it wasn't a problem. For the doll itself: It's my first doll without face-up, so it's still a bit odd... ^^° But I guess, he'll look cool with a decent face-up.

      * If you weren't satisfied, how did the company solve your problem?
      I haven't contacted Wind Dolls because of the broken fingers, since I fixed them myself ^^

      * Would you order from this company again?
      Sure! It's always pleasant to order at Wind Dolls and to get all those nice order update-emails so you're always well informed about the order status ^^

      * Would you buy this company's products second-hand?
      Yes, maybe n_n
       
      #17 SenninShin, Jan 27, 2012
    18. * What did you order? a pukifee plus faceplate pukisha
      * When did you order? a may 2012
      * How was the communication? very very perfect and good!
      * How easy was it to pay? super easy
      * How long did it take to ship?two month
      * Was the quality appropriate for the price, in your opinion? ok
      * Did the item look like the sales pictures? yes
      * Were you satisfied with the product? yes
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again?       of course
      * Would you buy this company's products second-hand? yes, why not?
       
      #18 goomba, Jul 31, 2012
    19. * What did you order?
      Doll Family-A boy version 2 body in yellow skin, a furwig, underwear, stockings, a SD-size Macbook and iPad

      * When did you order?
      07/05/2012

      * How was the communication?
      Great, as always ^^ Got update mails about every step of my order n_n

      * How easy was it to pay?
      Easy, I paid through bank transfer.

      * How long did it take to ship?
      Seven weeks until the body arrived in France. Shipping from France to Germany took just two days! :D

      * Was the quality appropriate for the price, in your opinion?
      Absolutely! The body is super smooth and the wig looks exactly like I hoped it would look like ^^

      * Did the items look like the sales pictures?
      Yes, I think the wig looks even better in reality.

      * Were you satisfied with the product?
      Everything's fine. The body was for an OM Hwa-Lan head, the resin match is good, the MSD-sized wig fits perfect for the head and the other stuff is great too X3

      * If you weren't satisfied, how did the company solve your problem?
      /

      * Would you order from this company again?
      Yeah :3

      * Would you buy this company's products second-hand?
      Yes, maybe.
       
      #19 SenninShin, Sep 2, 2012
    20. * What did you order? Lots of accessories - a coat, underwear and two pairs of eyes from Alice's Collections, Monique eyelashes and a Monique wig
      * When did you order? 28/11/2012
      * How was the communication? Excellent, as always. Stéphanie kept me informed every step of the way.
      * How easy was it to pay? Very easy, with a European bank transfer
      * How long did it take to ship? It *would* have been little more than a month, but there was a problem... The wig I ordered was out of stock at Monique's and would only be available again in about three months. Stéphanie offered to send me an in-stock wig, to reimburse me or to give me a discount if I wanted to wait for the wig. Whereas I thought these were good offers, I proposed to change my order. She immediately agreed, but of course another wig had to be ordered so the package couldn't be shipped until a few weeks later. It finally shipped on 18 January 2013.
      * Was the quality appropriate for the price, in your opinion? yes
      * Did the item look like the sales pictures? yes
      * Were you satisfied with the product? absolutely!
      * If you weren't satisfied, how did the company solve your problem? It's not that I wasn't satisfied - it wasn't Winddolls' fault. I thought they were very helpful and I was happy with how they solved my wig problem.
      * Would you order from this company again? oh yes! I have ordered from them again in the meantime - and coming to think of it, I forgot to review my previous Winddolls order... Which was perfectly satisfactory too!
      * Would you buy this company's products second-hand? N/A
       
      #20 Sigune, Jan 31, 2013