1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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  2. Dollshe Craft and all dolls created by Dollshe, including any dolls created under his new or future companies, including Club Coco BJD are now banned from Den of Angels. Dollshe and the sculptor may not advertise his products on this forum. Sales may not be discussed, no news threads may be posted regarding new releases. This ban does not impact any dolls by Dollshe ordered by November 8, 2023. Any dolls ordered after November 8, 2023, regardless of the date the sculpt was released, are banned from this forum as are any dolls released under his new or future companies including but not limited to Club Coco BJD. This ban does not apply to other company dolls cast by Dollshe as part of a casting agreement between him and the actual sculpt or company and those dolls may still be discussed on the forum. Please come to Ask the Moderators if you have any questions.
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Rosette School of Dolls Feedback (2010)

Feb 16, 2010

    1. Rosette School of Dolls Feedback
      http://dollsoom.com/eng/shop/intro_content.php?co_id=rosette


      Please answer the following questions about your 2009 purchase from Rosette Doll. Feel free to provide more information--detail is always helpful!

      * What did you order?
      * When did you order?
      * How was the communication?
      * How easy was it to pay?
      * How long did it take to ship?
      * Was the quality appropriate for the price, in your opinion?
      * Did the item look like the sales pictures?
      * Were you satisfied with the product?
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again?
      * Would you buy this company's products second-hand?
       
    2. * What did you order?
      Rosette Fir--default set
      1 wig

      * When did you order?
      The order was placed 31 January, 2009

      * How was the communication?
      Communication was not attempted on my part.

      * How easy was it to pay?
      This doll was actually a gift from my boyfriend, and he had a little difficulty making the payment when he tried to do so with a card first. The system kept rejecting it, despite the account being fine. I told him to make a Paypal account, which he did, but that took several days to clear since the purchase went over the $500 mark. But, at least with Paypal, it was easy to make the purchase.

      * How long did it take to ship?

      I received my doll super quickly! She arrived on 11 January as a surprise. Since it was not even two weeks after after the purchase was made, I wasn't watching the site to see when she shipped.

      * Was the quality appropriate for the price, in your opinion?
      Considering that Rosette dolls come as fullsets, the price is acceptable. The outfit, shoes, and wigs were all really nice quality and the doll itself is very beautiful, although very delicate and light.

      * Did the item look like the sales pictures?

      Yes, she looks just like the doll in the pictures, although the eyes are much prettier in person.

      * Were you satisfied with the product?
      Very much so! I would definitely recommend this doll (or any of the Rosette dolls) to anyone who is interested.

      * If you weren't satisfied, how did the company solve your problem?

      n/a

      * Would you order from this company again?
      Yes, because all of their products are very nice, and the service was good. Everything was packed very well in addition to all of that.

      * Would you buy this company's products second-hand?
      Yes, if there was something I wanted, I would.
       
    3. * What did you order? - Rosette Fir standard edition
      * When did you order? - February 17, 2010
      * How was the communication? - Didn't communicate
      * How easy was it to pay? - Very easy, by paypal
      * How long did it take to ship? - They shipped her on February 26 - in less than 10 days
      * Was the quality appropriate for the price, in your opinion? - Absolutely!
      * Did the item look like the sales pictures? - Yes
      * Were you satisfied with the product? - Yes, very much so
      * If you weren't satisfied, how did the company solve your problem? - No problem
      * Would you order from this company again? - Yes
      * Would you buy this company's products second-hand? - Probably