LUTS Feedback (ALL [started in 2010])

[daniquine]

* What did you order?
SDF Nicole set, SDF shoes, 2 silicone caps, 2 elastic strings.
* When did you order?
6th April, Tuesday night.
* Did you order directly from the company, or through a distributor or dealer?
Through my friend, lavi219.
* How was the communication?
With Lavi, excellent of course, I didn't have to communicate with LUTS.
* How easy was it to pay?
Paypal's a piece of cake.
* How long did it take to ship?
LUTS shipped my order out on 8th April, Thursday, which is real quick considering they're having an event sale. The order came today at noon.
* Was the quality appropriate for the price, in your opinion?
M'not really picky with quality unless it's really terrible, but I have to say LUTS stuff are of very nice quality, especially their shoes.
* Did the item look like the sales pictures?
For the Nicole set and the tool etceteras, yep. The shoes look even better.
* Were you satisfied with the product?
Yep, was squeeing as if I got a new doll XD;
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
In a heartbeat.
* Would you buy this company's products second-hand?
From a seller with good feedback, definitely will.

[Chooper303]

* What did you order?
Kid Delf Woori without faceup, Saffron Set for Kid Delf, KDW-13 For Kid Delf (Natural Blond), a wig cap, some eye putty and extra string.
* When did you order?
March 25
* Did you order directly from the company, or through a distributor or dealer?
Directly from the company.
* How was the communication?
Great! I had a question or two that they answered very quickly.
* How easy was it to pay?
Simple, I used Paypal. c:
* How long did it take to ship?
Exactly two weeks! I was surprised at how fast they were, especially with their limited edition and new dolls being released around the same time I ordered him. He arrived today (the 14th of April).
* Was the quality appropriate for the price, in your opinion?
Definitely. 8D
* Did the item look like the sales pictures?
I think he looks better than the pictures, and he doesn't even have a faceup yet. ^3^
* Were you satisfied with the product?
Of course. He's beautiful!
* If you weren't satisfied, how did the company solve your problem?
-pokes answer above-
* Would you order from this company again?
Definitely. They ship out extremely fast and their items are very good quality.
* Would you buy this company's products second-hand?
Probably. c:

[J.A.]

* What did you order?
Luts Delf Moon WS
* When did you order?
Beginning of December 2009
* Did you order directly from the company, or through a distributor or dealer?
Directly
* How was the communication?
Great! Very fast and polite.
* How easy was it to pay?
Credit Card. No problems.
* How long did it take to ship?
About three weeks (because of holydays and snowstorms)
* Was the quality appropriate for the price, in your opinion?
Yes!
* Did the item look like the sales pictures?
Yes.
* Were you satisfied with the product?
I’m incredibly happy!
* If you weren't satisfied, how did the company solve your problem?
-
* Would you order from this company again?
Of course!
* Would you buy this company's products second-hand?
I think so)

[Terry]

* What did you order? KDF girl body + KDF Cherry Elf head, "Spring Garden" KFD shoes, a wig, acrylic eyes, small S hooks, extra KDF hands and a Honey-delf's string.

* When did you order? 18.3.10, it arrived a week earlier than the date they gave.

* Did you order directly from the company, or through a distributor or dealer? Directly.

* How was the communication? I was stressed about the arrival of the doll and sent them an email about it, they were very nice in their answer and everything went well.

* How easy was it to pay? VERY easy. So easy it made me worry I might be doing it wrong.

* How long did it take to ship? it took them about 25 days to gather the products, and only a week or so to get it to my front door in Israel!

* Was the quality appropriate for the price, in your opinion? Very. The doll is lovelier than she seemed in the photos, moreover the arrangement it came in was beautiful. The doll was cushioned between two thick pillows and covered with bubble-warp on her more fragile parts (head, hands etc).

* Did the item look like the sales pictures? She looks ever better in real life! <3

* Were you satisfied with the product? So satisfied I'm having second feelings about giving her away (She was bought by me and 31 other friends as a birthday present for a good friend of ours)...

* Would you order from this company again? Probably, if I ever settle for a flat-chested doll / surrender to hybrids... They're amazingly cute, but not really my doll-type :P

* Would you buy this company's products second-hand? I don't think so, can't see a reason why not to get the products straight from them...

[Faithfull]

COMPANY NAME
Luts
* What did you order?
Honey Delf Lolly, 4 sets of clothes, 2 pairs of shoes and 1 wig
* When did you order?
December 31, 2009
* How was the communication?
Excellent
* How easy was it to pay?
Very - used PayGate and it was done in a flash!
* How long did it take to ship?
Lolly arrived January 21, 2010
* Was the quality appropriate for the price, in your opinion?
Yes
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
Yes - Lolly is adorable, the clothes are well made, fit perfectly and same with shoes & wig
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Definitely - have since placed another order!
* Would you buy this company's products second-hand?
Probably

[Hinotori]

* What did you order?
Three wigs

* When did you order?
May 8th

* Did you order directly from the company, or through a distributor or dealer?
Directly.

* How was the communication?
I didn't have any questions.

* How easy was it to pay?
Very easy, Paypal.

* How long did it take to ship?
I received a shipping notice on May 11th, it arrived on May 14th.

* Was the quality appropriate for the price, in your opinion?
Oh yes, the wigs are incredibly beautiful and soft.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Very. And I was pleased to receive a free gift, a T-shirt and little devil's horns ! So cute !

* Would you order from this company again?
Yes.

* Would you buy this company's products second-hand?
No, but that's because I don't like buying second-hand.

[rkold]

* What did you order?

2 wigs and 3 minis sized outfits


* When did you order?

I want to say May 18th 2010

* Did you order directly from the company, or through a distributor or dealer?

The company

* How was the communication?

I received confirmation of my order right away and confirmation of payment right away

* How easy was it to pay?

Very easy, I just paid via PayPal.

* How long did it take to ship?

I received my items May 20! I was shocked I got them so fast.

* Was the quality appropriate for the price, in your opinion?

Yes, I loved all the items I received.

* Did the item look like the sales pictures?

Yes, or even better.

* Were you satisfied with the product?

Definitely!

* If you weren't satisfied, how did the company solve your problem?

n/a

* Would you order from this company again?

Definitely, either through a reputable group order or privately like this order.

* Would you buy this company's products second-hand?

Yes, from a reputable seller, though it is also easy to just buy from the company as well.

[apple-pai]

* What did you order?
Wig, outfit & shoes
* When did you order?
April 27th
* Did you order directly from the company, or through a distributor or dealer?
Direct from www.eluts.com
* How was the communication?
Perfect. I had to confirm the address i was sending it to, but i was glad that they take the precautions.
* How easy was it to pay?
Very easy, straight from my credit card.
* How long did it take to ship?
After the email confirmation, they sent it on the 6th May. And it arrived very quickly.
* Was the quality appropriate for the price, in your opinion?
Definately! I couldnt be more satisfied!The shoes were on sale, so that was even better!
* Did the item look like the sales pictures?
Exactly like the sales photos.
* Were you satisfied with the product?
Yes
* If you weren't satisfied, how did the company solve your problem? NA
* Would you order from this company again?
Definately!
* Would you buy this company's products second-hand?
Yes

[Averis]

* What did you order?
Heat Resistant 8-9inch Wig (SDW-03)

* When did you order?
6/5/10 (Sat)

* Did you order directly from the company, or through a distributor or dealer?
From Luts.

* How was the communication?
I got emails for order confirmation and shipping. That was it. I didn't ask any questions.

* How easy was it to pay?
I paid with CC. Was pretty simple.

* How long did it take to ship?
It shipped on Mon (6/7/10) and got here on Thursday (6/10/10)

* Was the quality appropriate for the price, in your opinion?
Well, this is my first doll wig, but I'd say it looks like pretty good quality. I just need to learn how to care for it.

* Did the item look like the sales pictures?
Yeah. It needs to be brushed into place to get the same shape over the forehead area. The color (Natural Black) looked a little more brown on the site pictures than the one I have, but it is a dark brown, which is what I wanted.

* Were you satisfied with the product?
I haven't really taken it out of the hair net yet, but yeah, it's pretty much what I expected.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yup!

* Would you buy this company's products second-hand?
Maybe, but mostly because I like things new instead of second-hand.

[Letheral]

* What did you order?
Clothes, eyes, wig cap, s-hooks, hands, elastics, and the event head.
* When did you order?
June 5th
* Did you order directly from the company, or through a distributor or dealer?
Directly from company
* How was the communication?
Didn't have any questions, but sent automated emails whenever status changed.
* How easy was it to pay?
Yes, paypal.
* How long did it take to ship?
Shipped Jun 15th arrived today.
* Was the quality appropriate for the price, in your opinion?
The outfit was a bit pricey, but it was execellent quality. Everything I get from luts is always impecably made
* Did the item look like the sales pictures?
Yes, the makeup on the event head looks even better in person.
* Were you satisfied with the product?
Extremely
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Deffiantly
* Would you buy this company's products second-hand?
Depending on condition

[uldred]

* What did you order?
Two wigs, A pair of eyes and a pair of shoes
* When did you order?
17.06
* Did you order directly from the company, or through a distributor or dealer?
Direct from the company
* How was the communication?
Easy
* How easy was it to pay?
Yes
* How long did it take to ship?
5 Days
* Was the quality appropriate for the price, in your opinion?
Yes!
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
Yes! They send me an wig for free

* If you weren't satisfied, how did the company solve your problem?
//
* Would you order from this company again?
Yes, i would

* Would you buy this company's products second-hand?
Yes- but i prefer to buy direct

[satyrsmoon]

* What did you order?
2 wigs, 1 shirt
* When did you order?
April 21, 2010
* How was the communication?
Got automated emails (didn't send them any inquiries)
* How easy was it to pay?
Easy through Paypal
* How long did it take to ship?
Shipped out the next day
* Was the quality appropriate for the price, in your opinion?
Yes, their wigs are gorgeous, and the shirt is cute. Very well made.
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
Yes
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Definitely
* Would you buy this company's products second-hand?
Depends if they do not carry the item that I'm looking for anymore

[BerryKuro]

What did you order?
SSDF Regen, and for his size:
Ultimatum set, knit long sleeve top, boots, 2 wigs, 2 eyes, underwear, and whole bunch of extras

* When did you order? April 27

* Did you order directly from the company, or through a distributor or dealer? Direct

* How was the communication? I do have a LOT of inquiries because its my first time ordering dolls and yes it went very wel
l
* How easy was it to pay? Credit card.. very easy ^^

* How long did it take to ship? Khairin was shipped on June 22 and got home on June 28... almost exactly 2 month

* Was the quality appropriate for the price, in your opinion? Yes

* Did the item look like the sales pictures? Yes

* Were you satisfied with the product? Very

* If you weren't satisfied, how did the company solve your problem? N/A

* Would you order from this company again? YES! definitely

* Would you buy this company's products second-hand? if its in a good condition yes...

[Faithfull]

[B][/B* What did you order?
Honey Delf Cookie and clothing
* When did you order?
April 26, 2010
* Did you order directly from the company, or through a distributor or dealer?
Directly from the company
* How was the communication?
Excellent, as always
* How easy was it to pay?
Once again, very easy
* How long did it take to ship?
Ordered April 26/2010, received shipping notice June 11/2010 and received order June 18/2011
* Was the quality appropriate for the price, in your opinion?
Yes - I really like shopping at Luts! Even tho Cookie was damaged, he was very sweet. The outfits are adorable and very well made
* Did the item look like the sales pictures?
No not exactly - in fact I thought he was cuter than shown!
* Were you satisfied with the product?
No unfortunately his right hand was damaged
* If you weren't satisfied, how did the company solve your problem?
I contacted them right away, they emailed me back right away and they included replacement parts (and a lovely freebie wig!!) in my next order, which was shipped a week later and received June 28/2010 - all was well 10 days later!
* Would you order from this company again?
Absolutely - without a moment's hesitation!
* Would you buy this company's products second-hand?
Yes I would.

[Mechakal]

* What did you order?
A big load of stuff - clothes, wigs, silicon caps, doll bag, eyes case, pearl powder, various accesories and an Event Head
* When did you order?
14th July 2010
* How was the communication?
Straightforward and easy
* How easy was it to pay?
Paypal - easy
* How long did it take to ship?
Received notice that it shipped on Friday 16th, received parcel yesterday - Monday 19th SUPER FAST
* Was the quality appropriate for the price, in your opinion?
Very fine
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
Yes
* If you weren't satisfied, how did the company solve your problem?
I made a mistake and placed the same order twice, I contacted them straight away to correct this. They were very fast to cancel my mistake order.
* Would you order from this company again?
YES
* Would you buy this company's products second-hand?
yes

[yorika]

* What did you order?
KDF Bory Boy with faceup, JDF Event Head 2 with faceup & 2 pairs of acrylic eyes
* When did you order?
June 1st, 2010
* Did you order directly from the company, or through a distributor or dealer?
Directly from the company
* How was the communication?
Great, and answered questions prompty through Q&A boards
* How easy was it to pay?
Easy by paypal
* How long did it take to ship?
Recieved shipping notice on July 14th, 2010 and arrived July 17th, 2010
* Was the quality appropriate for the price, in your opinion?
Yes
* Did the item look like the sales pictures?
The KDF Bory's faceup didn't look that much like the sales pictures but he's adorable anyways.
* Were you satisfied with the product?
Yes, very
* If you weren't satisfied, how did the company solve your problem?
n/a
* Would you order from this company again?
Yes, of course
* Would you buy this company's products second-hand?
Depends on the item and condition

[Mithwen]

* What did you order?
Wig DW-108 For Delf (Black), Wig DW-78 For Delf (Milk), Eye 16MM L.G-HONEY BROWN
* When did you order?
Ordered July 17, 2010. Arrived July 22, 2010.
* Did you order directly from the company, or through a distributor or dealer?
Directly from Luts Website.
* How was the communication?
Good. Automated email was sent when order was confirmed and when order was shipped.
* How easy was it to pay?
Easy, Debit Card.
* How long did it take to ship?
2 Days.
* Was the quality appropriate for the price, in your opinion?
Yes
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
Yes
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes
* Would you buy this company's products second-hand?
Only if they charged less for shipping.

[GypsyRain]

* What did you order?
Delf Lishe
* When did you order?
June 13. Unfortunately, it was the first time I had ordered a doll and was stupid enough to use my mom's credit card and put myself as the recipient. I cancelled and reordered June 22.
* Did you order directly from the company, or through a distributor or dealer?
Directly from the company
* How was the communication?
Great. They were very helpful with fixing my mistake.
* How easy was it to pay?
After my initial stupidity, very easy.
* How long did it take to ship?
The site says that it can take up to 45 business days, but she arrived July 22. So it was only... 20 days?
* Was the quality appropriate for the price, in your opinion?
I have absolutely no experience, but I would say yes.
* Did the item look like the sales pictures?
Much better. I love how her lips are actually a bit pouty.
* Were you satisfied with the product?
YES!
* If you weren't satisfied, how did the company solve your problem?
Doesn't apply.
* Would you order from this company again?
Yes, definitely.
* Would you buy this company's products second-hand?
Maybe, it would depend on the condition, and the seller.

[Chibi_Rumiko_Chan]

* What did you order?
Youth in Dark Warriors - Bory (OE)
* When did you order?
April 13th, 2010
* Did you order directly from the company, or through a distributor or dealer?
Straight from Luts.
* How was the communication?
I guess excellent, because absolutely none was needed.
* How easy was it to pay?
Yes
* How long did it take to ship?
He arrived June 16th, so 9 weeks. About 2 weeks longer than I felt should have, people who ordered after me with more options got their boy before me, not sure how Luts was prioritizing.
* Was the quality appropriate for the price, in your opinion?
Yes, I've only had 1 RSN from luts and she was a gross color IMO, he was from a much nicer batch and no bubbles or thin spots in any of him or his extra black resin parts.
* Did the item look like the sales pictures?
He looked better actually, his face up is very lovely.
* Were you satisfied with the product?
Yes
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes
* Would you buy this company's products second-hand?
Only the well looked after older rare dolls, and clothes/shoes/etc yes. Everything else I would rather buy new. No real reason.

[janey]

* What did you order?
delf body boy type3，delf head shiwoo dreaming ，wig，etc
* When did you order?
June 14th 2010
* Did you order directly from the company, or through a distributor or dealer?
Though my friend.
* How was the communication?
Quite well.
* How easy was it to pay?
There is a little difficult, so I ask for my friend's help.
* How long did it take to ship?
45days
* Was the quality appropriate for the price, in your opinion?
Yeah.
* Were you satisfied with the product?
Yeah,I love them.
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Sure.
* Would you buy this company's products second-hand?
Yes.