LUTS Feedback (ALL [started in 2010])

[rosefinchcat]

* What did you order?
Delf Lishe(with sleeping head), wigs, shoes, hands, neck part, and clothes.


* When did you order?
2011.11.15 (I got them at about 2012.01.02)


* Did you order directly from the company, or through a distributor or dealer?
I ordered them directly from the company(eluts website).


* How was the communication?
Good, they answer my questions in 3 days.

* How easy was it to pay?
Very. I paid through paypal.


* How long did it take to ship?
Less than a week. At the most 5 days.


* Was the quality appropriate for the price, in your opinion?
Nice.


* Did the item look like the sales pictures?
Yes. They look almost the same.


* Were you satisfied with the product?
Yes.


* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes.

* Would you buy this company's products second-hand?
Yes.

[fluffydog]

* What did you order?
Luts Salgoo + hands and feet

* When did you order?
June 4th

* Did you order directly from the company, or through a distributor or dealer?
direct

* How was the communication?
excellent

* How easy was it to pay?
very easy, used my credit card right on the website with no problems

* How long did it take to ship?
It shipped July 11th

* Was the quality appropriate for the price, in your opinion?
Yes

* Did the item look like the sales pictures?
Not exactly the same but close enough, and at the level I expected it to since colors vary from picture to picture naturally. And every face-up is done by hand. ^__^

* Were you satisfied with the product?
It had some minor flaws but nothing worth complaining to them about. Just a few bubbles inside her head and a scrape on her knee.

* If you weren't satisfied, how did the company solve your problem?
n/a

* Would you order from this company again?
yes

* Would you buy this company's products second-hand?
yes

[Collie]

* What did you order?
Luts Zuzu Delf Lio Captain Hook LE, his boots and a pair of eyes.

* When did you order?
June 18th

* Did you order directly from the company, or through a distributor or dealer?
Directly from the company.

* How was the communication?
Good. I had a question about the resin colour stated on the site (it was white skin first, not brown skin) and they replied very fast to clarify the colour and fixed the "mistake".

* How easy was it to pay?
Very easy, PayPal.

* How long did it take to ship?
It shipped August 17th, so about 2 month later. This is absolutely appropriate since they said about 65-75 days. Because of customs I received my package on the 23rd of August.

* Was the quality appropriate for the price, in your opinion?
Yes!

* Did the item look like the sales pictures?
Yes, it could have just as well be the doll in the photos.

* Were you satisfied with the product?
Absolutely.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Of course.

* Would you buy this company's products second-hand?
Yes.

[Shin]

* What did you order?
JDF body, some wigs, clothes and kips.

* When did you order?
22nd June.

* Did you order directly from the company, or through a distributor or dealer?
Directly from the company.

* How was the communication?
I didn't need it.

* How easy was it to pay?
Easy, with paypal for final check out.

* How long did it take to ship?
It took 2 months.

* Was the quality appropriate for the price, in your opinion?
Definitely!

* Did the item look like the sales pictures?
Exactly the same.

* Were you satisfied with the product?
Very satisfied!!

* If you weren't satisfied, how did the company solve your problem?
---

* Would you order from this company again?
Yes! In fact, I'm waiting for a new order!

* Would you buy this company's products second-hand?
I prefer to buy them directly from the company.

[Pigkachu]

* What did you order?
Kid Delf Boy Ani with faceup, wig, clothes and shoes
* When did you order?
Around March 2012
* Did you order directly from the company, or through a distributor or dealer?
Directly from company
* How was the communication?
Good. I ask for the wig and they send me the link
* How easy was it to pay?
very easy through Paypal
* How long did it take to ship?
About 1month. I receive it on 26 April 2012
* Was the quality appropriate for the price, in your opinion?
Yes
* Did the item look like the sales pictures?
Yes. The face is cute ><
* Were you satisfied with the product?
Yes
* If you weren't satisfied, how did the company solve your problem?
no problem at all
* Would you order from this company again?
Definitely
* Would you buy this company's products second-hand?
No.. i prefer buying first hand

[RedRibbon]

* What did you order?

Four wigs (7-8 sized) including three heatresistant fibers (KDW-03 (Milky Blond); KDW-09 (Cream); KDW-42 (Honey Pink)) and one mohair (KWW-40 (Soft Sauvage-Carrot)) plus two silicon wig caps (size M).

* When did you order?

I ordered on July 10th 2012, directly from the company.

* How was the communication?

Good, via their Q&A service. My every message was answered within few days.

* How easy was it to pay?

No problems at all, via Paypal.

* How long did it take to ship?

I got my package like within a week. It arrived on July 18th 2012. No problems with EMS at all.

* Was the quality appropriate for the price, in your opinion?

Well, I've never had any wigs before, so I'm not an expert, but I'll do my best. Here are some facts: first of all, it turned out that even within the same size wigs can significantly differ. All of them were ment for my MNF Chloe's head and only the mohair wig (KWW-40 (Soft Sauvage-Carrot)) is a great fit. One of the heat resistant wigs (KDW-42 (Honey Pink)) is slightly too big but baerable and last two of heat resistant wigs (KDW-03 (Milky Blond) and KDW-09 (Cream)) don't fit at all - they're waaay too big on her. Moreover, the KDW-03 (Milky Blond) wig shaded strongly in the beginning, but stopped at some point so I didn't report it. What I reported to Luts was a damaged wig cap I got:



* Did the item look like the sales pictures?

Yes, except of the damaged wig cap ;-) and the KWW-40 (Soft Sauvage-Carrot) wig which didn't arrive as nicely styled as it was in the pictures, but I like it even better this way.

* Were you satisfied with the product?

Generally, yes (except of the damaged wig cap and the fact that I'll have to trim/mode three of the four wigs just to make them fit properly).

* If you weren't satisfied, how did the company solve your problem?

I reported to them the damaged wig cap sending them the pictures. They apologized and offered me some extra mileage points. They also promissed that with my next order I'll receive another wig cap entirely for free. I agreed, considering the costs of shipping would exceed the wig cap's value and being sure I'm going to order more from them within a year. I believe it's reasonable solution, since the faulty wig cap is not useless, anyway.

* Would you order from this company again?

Yes, when they'll finally restock items I want ;-)

* Would you buy this company's products second-hand?

Maybe, if the offer was interesting.

[raccoon906]

* What did you order? KDF apple in brown skin.
* When did you order? July 17th 2012.
* Did you order directly from the company, or through a distributor or dealer? Directly from Luts.
* How was the communication? Great. No fault at all. Very patient with my worrying, and always helpful, even explaining how to order custom face up. My face-up instructions were followed closely.
* How easy was it to pay? Very. PayPal is always easy.
* How long did it take to ship? Almost 3 months. Luts seem a bit slow but it wouldn't stop me from buying from them again.
* Was the quality appropriate for the price, in your opinion? Yes. I thought the quality was really good, of the resin, the doll's design and the face-up with eyelashes. In fact I thought the price was really inexpensive for what it got me.
* Did the item look like the sales pictures? Not quite, because I ordered something a different colour and face-up from the pictures. But the face itself was just like the pictures.
* Were you satisfied with the product? Very. I'm delighted!
* If you weren't satisfied, how did the company solve your problem? There wasn't a problem.
* Would you order from this company again? Absolutely, I'd love another KDF.
* Would you buy this company's products second-hand? Possibly, if the price was realistic.

[Lavie]

* What did you order?
Summer event: HDF Cream with face up, wig, g-eyes,head cap and shoes

* When did you order?
July 8th 2012

* Did you order directly from the company, or through a distributor or dealer?
Directly, but not myself, is my friend help me make order.

* How was the communication?
Don't know, but actually quite good my friend told me.

* How easy was it to pay?
Very easy

* How long did it take to ship?
A little bit long about 2 month later, shipped September 29th, it is because during the event period and that period also got much holiday in Korea.

* Was the quality appropriate for the price, in your opinion?
Yes

* Did the item look like the sales pictures?
Exactly the same

* Were you satisfied with the product?
Very satisfied

* If you weren't satisfied, how did the company solve your problem?
--

* Would you order from this company again?
Of course , I am also love another doll from this company.

* Would you buy this company's products second-hand?
​I prefer to buy first hand, but it can consider for depends on the price or limited doll which is sold out already.

[AttilaTilly]

(sorry for all being in bold)
* What did you order? Kid Delf Bory boy + faceup
* When did you order? Early September 2011
* Did you order directly from the company, or through a distributor or dealer? From Luts website
* How was the communication? No direct communication, but the updates on shipping were very good.
* How easy was it to pay? Very!
* How long did it take to ship? Almost exactly one month
* Was the quality appropriate for the price, in your opinion? Absolutely! Actually a lot better.
* Did the item look like the sales pictures? Yep, he's gorgeous(:
* Were you satisfied with the product? Very!
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? Any time. I have several times after that.
* Would you buy this company's products second-hand? Probably yes.

[AnnieHan]

* What did you order? Junior Delf Body (I got the winter 2011 head for free)
* When did you order? An year ago
* How was the communication? It was great. They replied to me within a day
* How easy was it to pay? Easy. Mainly because I live in Korea.
* How long did it take to ship? 3~4 weeks. Pretty fast in my opinion
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes, it did.
* Were you satisfied with the product? Pretty much.
* If you weren't satisfied, how did the company solve your problem?

[ahnehyeah18]

*What did you order?
Kid Delf Aru with default face-up, 1 pair of eyes, 1 outfit set, 3 pairs of shoes, 2 wigs, magic blocks, head cap, and post tac.

* When did you order?
September 3 2012

* Did you order directly from the company, or through a distributor or dealer?
Directly from the company.

* How was the communication?
Really well! My father called them up and they answered right away. All of my questions on the Q&A board was answered within 1-2 days.

* How easy was it to pay?
Easy. At first, my credit card payment didn't go through, so I just paid with Paypal.

* How long did it take to ship?
About 2 1/2 months. It shipped last November 11 2012.

* Was the quality appropriate for the price, in your opinion?
Yes.

* Did the item look like the sales pictures?
Very much alike.

* Were you satisfied with the product?
Very.

* If you weren't satisfied, how did the company solve your problem?
n/a

* Would you order from this company again?
Yes! May it be clothes or a new doll!

* Would you buy this company's products second-hand?
I'd prefer the dolls in new condition, but I'd absolutely buy second-hand clothes & shoes!

[MySilentOctober]

* What did you order?
Luts Senior Delf Blanchet, 1 shirt, 1 skirt, 1 pair of boots, a wig, and a pair of eyes, and there was a summer event head.

* When did you order?
6/28/12

* Did you order directly from the company, or through a distributor or dealer?
Directly from the company.

* How was the communication?
It was great, they responded within a day and I only had a couple questions.

* How easy was it to pay?
Quite easy with a credit card.

* How long did it take to ship?
It took 42 working days and then it shipped on September 4th and I got it on the 8th.

* Was the quality appropriate for the price, in your opinion?
Yes it was, everything looked great and she has close to no seam lines.

* Did the item look like the sales pictures?
Yes they did. I was a little questioning since I ordered the type 2 body and had not seen that anyone else had it, but it's nice

* Were you satisfied with the product?
Yes~

* If you weren't satisfied, how did the company solve your problem?
Didn't have problems.

* Would you order from this company again?
Yes, I already have.

* Would you buy this company's products second-hand?
I probably won't, I like getting things new.

[himikokudo]

* What did you order?
Luts kid delf boy Hodoo, and him shoes, silicon cap

* When did you order?
May 3 (2012), arrived on June 12 (2012)

* Did you order directly from the company, or through a distributor or dealer?
directly from the company

* How was the communication?
Communication was nice, any requests/questions were answered within a day.

* How easy was it to pay?
Yes, they have more options now, like credit cards

* How long did it take to ship?25 days

* Was the quality appropriate for the price, in your opinion?
yes, definitely

* Did the item look like the sales pictures?
yes

* Were you satisfied with the product?
yes

* If you weren't satisfied, how did the company solve your problem?
one problem that occured was that I purchased a muffler, and just before the order was shipped I was told by the company that they do not have one for me, they are out of stock and my item got damaged. They refunded the money for the item.

* Would you order from this company again?
Yes , because i like new dolls from Luts

* Would you buy this company's products second-hand?
would If dolls is limited but prefer buying new from company itself.

[AnnieHan]

* What did you order?
2 shoes. KDS-117 Red and KDS-118.
* When did you order? I just got it November 28th, 2012.
* Did you order directly from the company, or through a distributor or dealer? Directly.
* How was the communication? Easy and very fast. I think they check their messages like 3 times a day.
* How easy was it to pay? Very easy.
* How long did it take to ship? One day if you live in South Korea like me
* Was the quality appropriate for the price, in your opinion? The quality was astonishingly good for a $8. The sole of the shoes is made out of solid rubber.
* Did the item look like the sales pictures? Even better.
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem?
* Would you order from this company again? Yes
* Would you buy this company's products second-hand? Most of their products are already cheap so notreally.

[CoNgoc]

* What did you order: KDF Darae, eyes, wigs, shoes, dress
* When did you order: May 22
* Did you order directly from the company, or through a distributor or dealer: Directly
* How was the communication: Very fast and kind, even they guide me many infomations
* How easy was it to pay: Yes, by credit card
* How long did it take to ship: 1 month
* Was the quality appropriate for the price, in your opinion: Really good I see
* Did the item look like the sales pictures: Yes maybe more beautiful
* Were you satisfied with the product: Of course
* If you weren't satisfied, how did the company solve your problem: it's about combined orders, easy and quick
* Would you order from this company again: Yes
* Would you buy this company's products second-hand: I don't really like to buy second-hand

[nqa2nite]

* What did you order? Wigs and Wig Cap.
* When did you order? December 18, 2012
* Did you order directly from the company, or through a distributor or dealer? Directly from the company.
* How was the communication? N/A
* How easy was it to pay? Very easy and user friendly. I used paygate.
* How long did it take to ship? A week, it shipped after Christmas and arrived January 2, 2013.
* Was the quality appropriate for the price, in your opinion? Yes. The items we're great and very affordable.
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? Definitely. It was worth it.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Of course!
* Would you buy this company's products second-hand? It depends on what items. But yes I guess so.

[Plague]

* What did you order?
TDF Dorothy and KDF Bory boy, both with face-ups and a KDF outfit.
* When did you order?
September 17th for my Dorothy and September 21st for my Bory
* Did you order directly from the company, or through a distributor or dealer?
Directly from LUTS.
* How was the communication?
I got a confirmation e-mail of my order but didn't get a shipping notice to my inbox. No big deal since I was checking the site nearly every day. ;x
* How easy was it to pay?
It might have been a fluke but I was able to purchase my TDF with no problem on my CC but for whatever reason it gave me errors when purchasing my KDF. (Just used another card and it worked fine.)
* How long did it take to ship?
The orders were placed separately but they were shipped a day apart, on November 23rd and 24th respectively. They arrived together bright and early on November 26th.
* Was the quality appropriate for the price, in your opinion?
Yes. The face-ups are gorgeous.
* Did the item look like the sales pictures?
At first I thought my Bory's eyebrows looked a bit darker than the sales pictures but it's not too bad now that he's settled in. Dorothy is spot-on and extra cute in person.
* Were you satisfied with the product?
Very.
* If you weren't satisfied, how did the company solve your problem?
n/a
* Would you order from this company again?
Yes.
* Would you buy this company's products second-hand?
Sure would!

[Ekuisun]

* What did you order?
A blank KDF Boy Yuzwith KDW-36in Natural Black
* When did you order?
I ordered on December 16, 2012. The company sent a shipping notice on January 11, 2013 and I received my order on January 15th.
* Did you order directly from the company, or through a distributor or dealer?
Directly from the company
* How was the communication?
They answered my question after three days. They most likely would have replied quicker if I hadn't posted on the weekend.
* How easy was it to pay?
Very easy
* How long did it take to ship?
Four days
* Was the quality appropriate for the price, in your opinion?
Yes! However, shipping was a bit expensivethough I believe all companies have roughly the same shipping costs.
* Did the item look like the sales pictures?
The KDF was much more beautiful than in sales pictures even without a face up. The wig is slightly longer than what it appears to be in the company photos.
* Were you satisfied with the product?
Yes
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Definitely
* Would you buy this company's products second-hand?
Yes, if it makes shipping costs cheaper.