LUTS Feedback (ALL [started in 2010])

[Shailara]

* What did you order?
Kid Delf La Sirenita Pine Limited (no face-up for either heads), clothes, wig, ds, eyelashes.
* When did you order?
October 4th
* Did you order directly from the company, or through a distributor or dealer?
Directly~
* How was the communication?
Perfect. As I'm new to ordering and all that, I did contact them a few times and got replies either that day or the next.
* How easy was it to pay?
Easy enough (though I was a newbie at paypal also, still, no problems there at all~)
* How long did it take to ship?
They shipped my stuff on November 16^th, I got her on 22^nd. (though a small note: I ordered my stuff together with my friend’s doll+stuff)
* Was the quality appropriate for the price, in your opinion?
Yes, very much so!
* Did the item look like the sales pictures?
Yeppers!
* Were you satisfied with the product?
Very! Though she’s my first, I’m still very satisfied!
* If you weren't satisfied, how did the company solve your problem?
-
* Would you order from this company again?
I already have plans to, as I want a body for my second head, haha! But yes, I’d order from them any time~
* Would you buy this company's products second-hand?
Depends on price, seller, condition etc.

[sephyelysian]

* What did you order?

A NS Type 2 Luts CP Delf girl torso. My poor girl developed a horrible crack in her neck and I contacted Luts to ask if I could buy a torso piece from them. I didn't have a lot of hope but I was very, very lucky.

* When did you order?

I paid on November 9th though I had been in contact with Luts since November 7th.

* Did you order directly from the company, or through a distributor or dealer?

Directly from the company.

* How was the communication?

Fantastic. Luts was very gracious and let me know that they considered it their responsibility to help repair the doll they sold me. They then ordered the piece from CP and sold it to me separately. Every message I left for them, they responded to promptly and kindly.

* How easy was it to pay?

Very easy. I sent them the payment through paypal.

* How long did it take to ship?

I paid them on the 9th of November and they shipped the piece December 1st.

* Was the quality appropriate for the price, in your opinion?

Very much so. The piece was in perfect condition.

* Did the item look like the sales pictures?

Exactly like.

* Were you satisfied with the product?

Yes. My girl has an intact torso again!

* If you weren't satisfied, how did the company solve your problem?

N/A

* Would you order from this company again?

I've ordered from Luts many, many times since 2007 and each time has been a pleasure. They've always done right by me as a company and this time, they really went above and beyond. I look forward to ordering from them again in the future.

* Would you buy this company's products second-hand?

I have and I would. Luts' quality is quite wonderful and they have been most helpful.

[Chastity]

What did you order?
Delf Shiwoo incl. Vampire Shiwoo, Delf Body
* When did you order?
October 27th
* Did you order directly from the company, or through a distributor or dealer?
directly
* How was the communication?
Very good. As always. They answered to my question quickly.
* How easy was it to pay?
Easy
* How long did it take to ship?
1 1/2 months.
* Was the quality appropriate for the price, in your opinion?
Yes, as always.
* Did the item look like the sales pictures?
Yes.
* Were you satisfied with the product?
Yes. I just need to sand their feet, because they are quite rough.
* If you weren't satisfied, how did the company solve your problem?

* Would you order from this company again?
Yes. I would. But next time I hope they will not mark the value down so drastically. Especially if I tell them not to mark it down so drastically.
* Would you buy this company's products second-hand?
No. I rarely ever buy second hand: only if the product is actually still brand new and if there is no other chance to get this item.

[Machiko]

* What did you order?
Luts Sirenita Pine (no face up or clothes)
* When did you order?
October 21, 2011
* Did you order directly from the company, or through a distributor or dealer?
Directly through the company on eluts.com
* How was the communication?
Fairly good. I received the notifications for payments and receipts, however never got a shipping notice.
* How easy was it to pay?
Easy, with visa.
* How long did it take to ship?
Less than 3 weeks from the day of order.
* Was the quality appropriate for the price, in your opinion?
Yes, there were no harsh resin lines, and the extra head and hands were a treat.
* Did the item look like the sales pictures?
Yes, as much as it could look the same without the face up.
* Were you satisfied with the product?
Yes
* Would you order from this company again?
Yes
* Would you buy this company's products second-hand?
Yes, if the condition was to my standard.


_____________________________

* What did you order?
Winter event order: Clothes, wigs, eyes, tools, accessories
* When did you order?
November 20, 2011
* Did you order directly from the company, or through a distributor or dealer?
Through eluts.com
* How was the communication?
Payment and confirmation receipts were delivered immediately. I also got a shipping notice this time.
* How easy was it to pay?
Easy, with Visa.
* How long did it take to ship?
2 weeks from order date. Received it on the 3rd week.
* Was the quality appropriate for the price, in your opinion?
Yes. All their items were 20% during this part of the event, so the pricing was very good for the products we ordered.
* Did the item look like the sales pictures?
Yes, some details in the clothes exceeded my expectations.
* Were you satisfied with the product?
Yes
* Would you order from this company again?
Yes
* Would you buy this company's products second-hand?
Yes, if the condition was to my standard.

[Mirabilis]

* What did you order?
KDF Bory Boy + custom face up, wig, eyes, shoes + supplies

* When did you order?
April 28, 2011

* Did you order directly from the company, or through a distributor or dealer?
Company

* How was the communication?
Excellent

* How easy was it to pay?
Easy, CC.

* How long did it take to ship?
Arrived June 6th so....25 business days?

* Was the quality appropriate for the price, in your opinion?
Yes.

* Did the item look like the sales pictures?
Ordered with custom face up~

* Were you satisfied with the product?
Yes.

* Would you order from this company again?
Yes, I plan to place another order soon.

* Would you buy this company's products second-hand?
Yes.

[Mystck]

Really OLD feedback from my first doll :3

* What did you order?
KDF Bory Girl + face up, wig, Special Sale Nurse Outfit

* When did you order?
June 2010

* Did you order directly from the company, or through a distributor or dealer?
Company

* How was the communication?
Excellent, they worked around the fact we were moving provinces

* How easy was it to pay?
Easy,

* How long did it take to ship?
They said they shipped her I think August?

* Was the quality appropriate for the price, in your opinion?
She was immaculate. I wouldnt trade her for anything <3

* Did the item look like the sales pictures?
She looked a little different but not in a bad way, and I assume only because the eye color was different

* Were you satisfied with the product?
Yes.

* Would you order from this company again?
Yes.

* Would you buy this company's products second-hand?
Yes.

[Shailara]

* What did you order?
JDF body, came with an event head =v=
* When did you order?
December 12th, arrived at 12th of January <3
* Did you order directly from the company, or through a distributor or dealer?
Directly
* How was the communication?
Perfect, as always.
* How easy was it to pay?
Very easy, through paypal.
* How long did it take to ship?
Something less than a month, they shipped it on 6th of January.
* Was the quality appropriate for the price, in your opinion?
Yep.
* Did the item look like the sales pictures?
Yea.
* Were you satisfied with the product?
Very much so =v=
* Would you order from this company again?
This was my second time ordering and I'd order again any time <3
* Would you buy this company's products second-hand?
I don't see why not, if in good condition and a good price ^ ^

[Mirving]

* What did you order?
SDF Howl, two pairs of hands, wigs, eyes, clothes, silicon kips and caps, strings + event head
* When did you order?
November 19th, arrived the 31st december (2011)
* Did you order directly from the company, or through a distributor or dealer?
Directly
* How was the communication?
Really good: I received a mail when I made my order, when my payment was confirmed and when my doll shipped, with the tracking number.
* How easy was it to pay?
Very easy, through paypal.
* How long did it take to ship?
It shipped on the 27th december, so a little more than a month.
* Was the quality appropriate for the price, in your opinion?
Yessssssss!
* Did the item look like the sales pictures?
Exactly. However Luts made a mistake with the size of my clothes set, so I had to contact them for an exchange through their Q&A board. The communication was really quick though. I had to send them back the wrong item (they refunded me the shipping price). As the product I had ordered originally had sold out in the time being, they requested that I choose another one. I got it a week after with a nice mouse-pad in bonus. :3
* Were you satisfied with the product?
Yes!
* Would you order from this company again?
Yes, but next time I'll pay attention to ask them not to put such a low value on the custom invoice. -_-* I did not know that they under-declared automaticaly, and the price they put on the package really was too low to be believable. And in case of incident, it would not have been covered by the insurance. That is my only complain.
* Would you buy this company's products second-hand?
If it is in good condition, why not?

[Kiki]

* What did you order?
KDF Salgoo girl with default faceup, wig, clothes & shoes

* When did you order?
26th January 2012

* Did you order directly from the company, or through a distributor or dealer?
From company

* How was the communication?
N/A

* How easy was it to pay?
Super easy, paid with paypal.

* How long did it take to ship?
Shipped 2nd March, arrived 8th March (she was held up by customs for a few days).

* Was the quality appropriate for the price, in your opinion?
Absolutely, she is fantastic and they have done a beautiful job on her faceup as usual

* Did the item look like the sales pictures?
Yep, but of course even more prettier and perfect in person

* Were you satisfied with the product?
Definately!!!

* Would you order from this company again?
Of course, this is my 3rd doll from Luts, wouldn't hesitate to buy from them again ^^

* Would you buy this company's products second-hand?
Yes, depending on condition & price

[carmarilla]

* What did you order?
SDF Mia, heel feet, event head, a few bits and bobs

* When did you order?
January 3

* Did you order directly from the company, or through a distributor or dealer?
Directly

* How was the communication?
Amazing. They are so patient and answer every question!

* How easy was it to pay?
Very easy, through paypal.

* How long did it take to ship?
It shipped on the 3rd of March, which is really nice timing.

* Was the quality appropriate for the price, in your opinion?
Overall, yes. There are a few things that could be fixed for the price (like those awkward hands and weird proportion of the torso). They really need to up the quality of their event heads imo, as this one was as awkward and weird looking as most of the others have been (maybe I'm spoiled by other company's event heads).

* Did the item look like the sales pictures?
No. I chose the dark face up, and it came to me super light around the eyes and super dark on the mouth, not at all like the picture. I was extremely disappointed at first. Also, the company pictures didn't show how long her head was.

* Were you satisfied with the product?
After I got to play with her some more, overall yeah.

* Would you order from this company again?
Yes, I would. I will not order face ups, however. They simply are not worth the price charged.

* Would you buy this company's products second-hand?
Yes.

[TsukikoAiko]

* What did you order?
SDF Sherard, wig, shirt, pants, shoes, wig cap, and extra string.

* When did you order?
Feb. 4th

* Did you order directly from the company, or through a distributor or dealer?
Directly.

* How was the communication?
Perfect! They answered my Q&A post before expected and sent me an email notifying me that they responded. I also got an email when I placed my order and when it shipped.

* How easy was it to pay?
Easy as can be, just paypal.

* How long did it take to ship?
39/40 days with faceup. Much faster than expected as they listed 45-50 business days without faceup.

* Was the quality appropriate for the price, in your opinion?
Yes. I was actually very surprised at not only how well the body and head were sculpted but how well the body posed since I purchased the single joint version to save $43. I am very happy with this doll and it poses better than any doll I've had before, which is saying a lot! There are also virtually no seam lines. The ones that are there are very small.

* Did the item look like the sales pictures?
Yes, the faceup was almost identical. The only thing different was the eyebrows were slightly darker, which made me happy.

* Were you satisfied with the product?
Yes! I am very pleased with what I ordered and I wouldn't change anything!

* Would you order from this company again?
Yes, since I plan on possibly getting the romantic KDF body for my Cherry Elf.

* Would you buy this company's products second-hand?
Yes.

Note:
Luts sent me the wrong wig. The wig container was labeled properly as was the hang tag on the wig itself. The one I ordered

The one I got can be seen here.

The numbers are the same, the colors are the same. The only difference is one has the blonde on top and the other on the bottom. I can see how the wig was labeled incorrectly.

I'm not going to say anything. The reason being I like the one I got better. I was looking at the new items on their site and moaned about how I wished the wig I saw was available when I ordered. Then I went to look at the one I ordered and went "Wait.....*checks the wig again* OMG! HOW FUNNY IS THAT?!"

[Lucyevildog]

* What did you order? Senior Delf Karis
* When did you order?October,3,2011
* Did you order directly from the company, or through a distributor or dealer? Directly from Luts
* How was the communication?Excelent
* How easy was it to pay? Very Easy
* How long did it take to ship? 1 Month
* Was the quality appropriate for the price, in your opinion? MMM... To be honest his seams from the mold are too rough, and one of his knee Joints are not shaped right so he can't make his left leg straight. But I see those things as minor so he's great totally worth every penny.
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product?Yes
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yes
* Would you buy this company's products second-hand? Idk

[hmeyer15]

* What did you order?
Kid Delf Darae (NS w/ face-up), an outfit, a pair of shoes, eyes, and underwear
* When did you order?
March 15, 2012
* Did you order directly from the company, or through a distributor or dealer?
Directly from the company
* How was the communication?
Wonderful! I only had one question and they were quick to answer it.
* How easy was it to pay?
Very. I paid with PayPal.
* How long did it take to ship?
She shipped on April 23rd, so it was close to 40 days, but was a shorter time as when I emailed them, they told me she would ship in two more weeks. She ended up shipping a week early, luckily.
* Was the quality appropriate for the price, in your opinion?
As she was my first doll, I don't have too much to go on, but she is perfectly perfect. She looks like she's worth a $1000 instead of close to $300. I love her. One of her elbow joints, I noticed, has a dimple that probably shouldn't be there, but it doesn't affect her in any way.
* Did the item look like the sales pictures?
I bought her a different wig, so not exactly...she looks ten times cuter. Her face-up looked better than the photos as well.
* Were you satisfied with the product?
Extremely, if you couldn't tell.
* If you weren't satisfied, how did the company solve your problem?
n/a
* Would you order from this company again?
Yes, most definitely!
* Would you buy this company's products second-hand?
Depends on the seller, quality, and the year.

[cylphiel]

* What did you order?
KDF Mory Boy set

* When did you order?
May 10, 2012

* Did you order directly from the company, or through a distributor or dealer?
Directly from the company.

* How was the communication?
3 automated e-mails to confirm my order, receipt of payment, and to let me know it shipped.

* How easy was it to pay?
Very easy through paypal.

* How long did it take to ship?
3 days.

* Was the quality appropriate for the price, in your opinion?
Yes, the clothes were well-made and the materials are very nice.

* Did the item look like the sales pictures?
There were a few loose threads, but otherwise yes.

* Were you satisfied with the product?
Yes.

* If you weren't satisfied, how did the company solve your problem?
--

* Would you order from this company again?
Definitely!

* Would you buy this company's products second-hand?
Yes, depending on condition.

[Silvaeth]

* What did you order?
DW-103 Wig, 16MM L.M.G Eyes-No.18, Red Spider Set for Super Senior Delf.
* When did you order?
Wednesday, May 9th.
* Did you order directly from the company, or through a distributor or dealer?
Directly.
* How was the communication?
Outside of the confirmation email and the shipping notice, no communication was needed.
* How easy was it to pay?
Very easy, I used PayPal and all went smoothly.
* How long did it take to ship?
It was shipped May 14th and I received it on the 18th. Less than a week.
* Was the quality appropriate for the price, in your opinion?
I certainly think so. I don't regret it at all and just overall happy with my items.
* Did the item look like the sales pictures?
Yep.
* Were you satisfied with the product?
Definitely! Very good quality and I can't wait to put them to good use!
* If you weren't satisfied, how did the company solve your problem?
N/a
* Would you order from this company again?
Without a doubt when I find something else I like/want from them.
* Would you buy this company's products second-hand?
Yes

[CountessAudronasha]

* What did you order?
Senior Delf Abadon* When did you order?
2012 February 28
* Did you order directly from the company, or through a distributor or dealer?
Yes,directly from the company.

* How was the communication?
Communication was quite easy, but it was hard to ubderstand how to pay for my shipping, since my country had to be recalculated before ordering. And the answer to my question "what to do" was the same all the time like some kind of robo letter. Finaly I just did two diferent payment to cover the diference. But it still made me nervious.

* How easy was it to pay?
Through paypal. It was easy tomake the payment. The hard stuff was to find out the real sum.

* How long did it take to ship?
3 days. It came really fast. The whole order was complite in a moth and that really amazed me

* Was the quality appropriate for the price, in your opinion?
Yes, of corse.

* Did the item look like the sales pictures?
There were a few loose threads, but otherwise yes.

* Were you satisfied with the product?
Yes, the product looked even better.

* If you weren't satisfied, how did the company solve your problem?
--

* Would you order from this company again?
Definitely!

* Would you buy this company's products second-hand?
I guess, I would.

[Godzilla]

* What did you order? different wigs, KDF-Tulip Set, one pair of eyes,a silicon cap, s-hook and strings
* When did you order? May 8th 2012
* Did you order directly from the company, or through a distributor or dealer? directly from Luts
* How was the communication? Very well. My questions were answered very fast.
* How easy was it to pay? Easy (Credit Card)
* How long did it take to ship? 3 days, so it was really fast.
* Was the quality appropriate for the price, in your opinion? Yes, very. I ordered during the sales-discount event so it was a very good deal.
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product?Yes, I am very happy with the items.
* If you weren't satisfied, how did the company solve your problem? There was a ribbon missing from the KDF Tulip Set. I contacted them and they sent me the missing ribbon a few days later. They also sent a gift with the ribbon. That was a wonderful surprise.
* Would you order from this company again? Yes, of course.
* Would you buy this company's products second-hand? If the items are in good condition, why not?

[ChibiBel]

* What did you order? KDF boy Caju (NS, Faceup), wig, shoes
* When did you order? May 8th
* Did you order directly from the company, or through a distributor or dealer? Direct
* How was the communication? Excellent!
* How easy was it to pay? Extremely easy.
* How long did it take to ship? He shipped on June 12th and arrived on June 14th
* Was the quality appropriate for the price, in your opinion? Definitely!
* Did the item look like the sales pictures? I actually think he's much cuter~
* Were you satisfied with the product? Extremely
* Would you order from this company again? Yes
* Would you buy this company's products second-hand? Not really into buying things second-hand, but if the price was right, definitely~

[Roztastic]

* What did you order? SSDF Demon Commander REGEN - Decade Edition, grey skin, face up, wig and eyes.
* When did you order? I had a layaway through the month of May, and paid it off on the 31st.
* Did you order directly from the company, or through a distributor or dealer? Directly from the company.
* How was the communication? Very good. Luts always answered all my questions within 12 hours.
* How easy was it to pay? Easy. I paid by PayPal, and Luts gave me a layaway form with my payments marked on it. (:
* How long did it take to ship? He was shipped on the 23rd of June and arrived on the 25th.
* Was the quality appropriate for the price, in your opinion? Definitely, he looks amazing, and I am very satisfied with the workmanship of his faceup.
* Did the item look like the sales pictures? Yep, he was even better in real life!
* Were you satisfied with the product? Yes, however there was a small crack in his torso joint.
* If you weren't satisfied, how did the company solve your problem? Luts saw me post about this on DOA, apologised and requested a photo. I posted one on the Q&A board and there is a replacement part on the way! Excellent communication and customer service!
* Would you order from this company again? I sure would, they are always a pleasure to deal with.
* Would you buy this company's products second-hand? If it was a discontinued product, sure.

[SkyNight]

* What did you order? Untold story kdf Lolly, eyes, clothes, strings, string puller, head cap.
* When did you order? On April 24.
* Did you order directly from the company, or through a distributor or dealer? Directly from the company.
* How was the communication? I did not need to communicate with Luts since everything was perfectly fine.
* How easy was it to pay? Very easy, used my credit card.
* How long did it take to ship? She was shipped on June 21.
* Was the quality appropriate for the price, in your opinion? Absolutely! I am always amazed by Luts work, and my girl exceeded my expectations! .
* Did the item look like the sales pictures? Of course, even better in real. The clothes I ordered with her (the mugwort set) even had more details then what I thought. There is a big shinny star on the back of the jacket, which is really cute! (you can't see it on the Luts photos)
* Were you satisfied with the product? Yes, I'm very happy!
* If you weren't satisfied, how did the company solve your problem? //
* Would you order from this company again? sure will, Luts have a great customers services and the quality of their work is always amazing.
* Would you buy this company's products second-hand? I prefer to buy directly from them, but if it's for a limited item that I would really want, than yes.