LUTS Feedback (ALL [started in 2010])

[AngelicaR]

* What did you order?
SSD Abadon

* When did you order?
Oct. 28th 2010

* Did you order directly from the company, or through a distributor or dealer?
Directly from LUTS.

* How was the communication?
Really good actually.

* How easy was it to pay?
Easy with CC.

* How long did it take to ship?
It was shipped on the Nov. 25th. 2010

* Was the quality appropriate for the price, in your opinion?
Yes.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Yes.

* Would you order from this company again?
Yes, absolutely. I like LUTS's products.

* Would you buy this company's products second-hand? Sure.
Yes, if I really need it.

[persiasecretary]

* What did you order?
Two wigs, a pair of eyes, a pair of shoes.

* When did you order?
A week ago?

* Did you order directly from the company, or through a distributor or dealer?
Directly from LUTS.

* How was the communication?
I asked a question regarding on of the wig colors before ordering - I got reply very fast and it was helpful.

* How easy was it to pay?
Easy with paypal.

* How long did it take to ship?
It was shipped very fast, not sure when but I got my items after about a week after ordering. My order's status didn't change, the package came unexpected ^^

* Was the quality appropriate for the price, in your opinion?
Yes! I am especially happy with the wigs. I used to order wigs from Leeke but I am going to stick with Luts from now on. The head cap doesn't show at all, the wigs are lovely.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Yes!

* Would you order from this company again?
Yes, absolutely.

* Would you buy this company's products second-hand? Sure.
Yes, but I prefer ordering directly from the company... I don't like browsing MP.

[beautifulsorry]

* What did you order?
CP Soony and two wigs
* When did you order?
12/27/10
* Did you order directly from the company, or through a distributor or dealer?
From the Company
* How was the communication?
Terrible! I can't communicate with them! The website will not let my emails through! And I try to check my order status and it is telling me that my order nnumber is wrong but I'm copying it straight from the print out from after my order! My history of buying has even been erased so it looks like I never ordered...
* How easy was it to pay?
Very easy to make
* How long did it take to ship?
5 days

* Was the quality appropriate for the price, in your opinion?
Yes! My Sonny and the wigs are great!
* Did the item look like the sales pictures?
Yes! Just lacking the face up lol but I ordered her without one!
* Were you satisfied with the product?
The product was great but the service, not so much
* If you weren't satisfied, how did the company solve your problem?
They haven't been any help
* Would you order from this company again?
No
* Would you buy this company's products second-hand?
Yes but not off of the website

[Vienni]

* What did you order?
Ordered a Delf Moon, no face up, body type 3, with wigs, shoes, outfits, and some tools...

* When did you order?
2010.11.23

* Did you order directly from the company, or through a distributor or dealer?
Directly from the company

* How was the communication?
So far so good~ They sent order detail & paypal address to my e-mail, right after I finished ordering. Reply always fast, usually 1x24 hrs. But on event time + website renewal + overload 2010 winter event orders, they take a longer time to reply and sometimes my Q is skipped. But I just need to repost the Q~

* How easy was it to pay?
It’s very easy with paypal.

* How long did it take to ship?
Waiting 53 business days to make my order ready to be shipped. And 3 business days in customs + some more days at post office... XD And ta-dah! It is here~

* Was the quality appropriate for the price, in your opinion?
Yeah, it was a very fair price for lovely items they made~

* Did the item look like the sales pictures?
Yes, it looks like the sales picture, even better in person~

* Were you satisfied with the product?
Very satisfied customer here~~~ ^0^

* If you weren't satisfied, how did the company solve your problem?
~~~

* Would you order from this company again?
Surely~! Luts is my favorite company ever~~~
I even think, I can order a whole Luts items if I have a money tree, LOLZ~

* Would you buy this company's products second-hand?
Yes, if the previous owner take a very good care & give a fair price for it.

[bloodsugar]

* What did you order?
SSDF Cane & wigs/eyes/clothes/wig cap/shoes ect.

* When did you order?
29.12.2010

* Did you order directly from the company, or through a distributor or dealer?
Directly from the company

* How was the communication?
There was a system problem with my order(it was just when they opened their new website), it said I have ordered 14 Canes instead of 14 items, which made me go quite pale at first XD as you can imagine how much $ that would be, but I wrote them about it on the Q&A Board and they were very nice and helpful and everything was okay anyway.
I also have to add, that I wrote I would like blue eyes if it's possible, and they send me Cane with the most beautiful blue eyes <3

* How easy was it to pay?
Very easy with credit card

* How long did it take to ship?
This is my first BJD so I expected a long wait(at least as long as it says on the website), but my SSDF Cane(with face-up!!) was shipped after only 35 business days, which made me happy to no end

* Was the quality appropriate for the price, in your opinion?
Yes, definitely

* Did the item look like the sales pictures?
Yes, I would say even more beautiful, they did a great job with the face-up

* Were you satisfied with the product?
VERY MUCH <3

* If you weren't satisfied, how did the company solve your problem?
Didn't happen

* Would you order from this company again?
Absolutely, LUTS made my first experience with the BJD-World wonderful

* Would you buy this company's products second-hand?
I don't think I would buy a doll second hand, but maybe eyes or a wig :3

[Almasy]

* What did you order? Kid Delf boy RSNS Bory
* When did you order? February 16th
* Did you order directly from the company, or through a distributor or dealer? ... company
* How was the communication? Good. I only had one question and they answered it within a day.
* How easy was it to pay? Yup. Just used my credit card.
* How long did it take to ship? He was shipped out on the 20th of March and I received him on the 24th.
* Was the quality appropriate for the price, in your opinion? Quality is good, Tho...oddly he looks more like an Ani than Bory to me. >>
* Did the item look like the sales pictures? Not exactly... but, it's not as if it's bad. xD just a bit different.
* Were you satisfied with the product? Yes.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? I'm not sure I want anything else from them...not a quality reason, though; I just prefer FL dolls.
* Would you buy this company's products second-hand? Yes.

[Nemo-TV-Champion]

* What did you order? HDF Pie, Outfit, and Wig
* When did you order? Feb. 9th (payment confirmed on 10th though)
* Did you order directly from the company, or through a distributor or dealer? Directly
* How was the communication? Pretty good, they answered all my questions within a day. They even followed my request about certain eyes they would give my doll.
* How easy was it to pay? This.. this was the hardest part of ordering. I used my VISA credit card, but the first 2-3 times I ordered my transactions would not go through to LUTS. So after canceling and reordering (coming to a fail.) I asked in a thread on here what I should do, someone advised me to call my credit card company. I called them and they thought my ID was being stolen so that's why they wouldn't let the transactions go through. So after talking to them they let the money go through.
* How long did it take to ship? Shipped March 23rd and arrived today (26th) so 3 days.
* Was the quality appropriate for the price, in your opinion? I definitely think so.
* Did the item look like the sales pictures? Yes they did, exactly like the items.
* Were you satisfied with the product? Oh very much so. I'm even surprised how big my HDF is, I thought they were smaller than this! And even without a Faceup she is very beautiful in my eyes.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Maybe, but because of the problems I had getting my money to go through I'm not sure (which is in no way LUTS' fault).
* Would you buy this company's products second-hand? Depending on the quality I would.

[archangeli]

* What did you order?
6 wigs of various sizes and styles, some doll shoes, doll hands (option parts), hair accessories

* When did you order?
March 18, 2011.

* Did you order directly from the company, or through a distributor or dealer?
Directly from eLuts.com

* How was the communication?
Emails were quick. Got a confirmation of my order right away and another when my order shipped.

* How easy was it to pay?
Super simple - PayPal checkout.

* How long did it take to ship?
My order arrived from Korea to Canada today. It helped that they under-declared the value (at my request) so it didn't get held up at customs.

* Was the quality appropriate for the price, in your opinion?
Wigs are very good quality. They aren't as shiny and realistic as the ones from Volks but they fibres are smooth and easy to style. One of the wigs has a braided hairband and I can see a blob of glue peeking out. It's not very noticeable at first but it's there.

* Did the item look like the sales pictures?
One of the blue colored wigs is more purple than the website showed (and I've looked at it from 3 different monitors). Other than that everything else was very accurate.

* Were you satisfied with the product?
For the price and quality, Yes I'm satisfied.

* If you weren't satisfied, how did the company solve your problem?
N/A.

* Would you order from this company again?
Yes. Already making a list!

* Would you buy this company's products second-hand?
Yes. The shoes are well made and the wigs don't tangle easily so even second-hand they would be acceptable.

[Airssive]

* What did you order?
JDF Rigel, wig, undies, tools

* When did you order?
March 2

* Did you order directly from the company, or through a distributor or dealer?
Directly

* How was the communication?
Great, respond quickly

* How easy was it to pay?
Very easy

* How long did it take to ship?
Less than a month but stuck in custom for a week

* Was the quality appropriate for the price, in your opinion?
Yes

* Did the item look like the sales pictures?
Even better in real life

* Were you satisfied with the product?
Totally

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes

* Would you buy this company's products second-hand?
It depends

[sleepxwalker]

* What did you order?
Two pairs of glass eyes, a SSDF shirt & SDF shoes.
* When did you order?
March 28, 2011.
* Did you order directly from the company, or through a distributor or dealer?
Directly through the company.
* How was the communication?
I didn't have to contact Luts specifically for this order, but in the few times I've contacted them through their Q&A board in the past Luts has been very pleasant and helpful to me. I also promptly received emails confirming my order, confirming my payment and informing me that my order had shipped.
* How easy was it to pay?
Very easy through Paypal.
* How long did it take to ship?
It shipped on March 30, 2011, and arrived on April 4, 2011.
* Was the quality appropriate for the price, in your opinion?
Yes! The shirt & shoes are very nice in quality.
* Did the item look like the sales pictures?
Yup!
* Were you satisfied with the product?
Yes.
* If you weren't satisfied, how did the company solve your problem?
n/a
* Would you order from this company again?
I plan to!
* Would you buy this company's products second-hand?
It would depend on the condition of the product and the seller.

[luminacera]

* What did you order?
A Kid Delf Kiwi with faceup & body blushing, wig, 3 pairs of eyes, an eye holder case, and extra elastic
* When did you order?
Feb.28
* Did you order directly from the company, or through a distributor or dealer?
Direct from LUTS.
* How was the communication?
There wasn't any considering that they don't have a contact email, and I didn't need any questions answered. I was constantly updated on her status before she shipped out.
* How easy was it to pay?
I paid via PayPal. Point, click, done.
* How long did it take to ship?
Surprisingly, including a weekend, only 5 days from her ship date until her arrival at my home.
* Was the quality appropriate for the price, in your opinion?
Absolutely, and without a doubt. Excellent quality, I loved everything they sent.
* Did the item look like the sales pictures?
Down to a T.
* Were you satisfied with the product?
Immensely.
* If you weren't satisfied, how did the company solve your problem?
See above.
* Would you order from this company again?
In a heartbeat!
* Would you buy this company's products second-hand?
For sure, depending on quality and use, as well as the owner.

[chubi]

* What did you order?
A Delf Type 3 boy body and 2 pairs of Delf girl hands.
* When did you order?
Febuary 17th, 2011.
* Did you order directly from the company, or through a distributor or dealer?
Directly from LUTS.
* How was the communication?
I didn't need to contact them, but they did exactly what I asked on my order comment.
* How easy was it to pay?
Extremely. Through PayPal.
* How long did it take to ship?
Two months and a week. Then a couple of weeks in the mail, mostly because of my country's customs.
* Was the quality appropriate for the price, in your opinion?
Yes. LUTS has never failed me in quality.
* Did the item look like the sales pictures?
Yes.
* Were you satisfied with the product?
Very!
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Absolutely.
* Would you buy this company's products second-hand?
Of course! LUTS products are high quality and can last many, many years in good condition.

[Zakuro]

* What did you order? KDW-50 For Kid Delf (Piani Pink) -Heat Resistant Fiber
* When did you order? 2011-05-04
* Did you order directly from the company, or through a distributor or dealer? Directly
* How was the communication? n/a
* How easy was it to pay? Easy
* How long did it take to ship? They never actually told me it shipped, but it arrived here in 8 days from ordering
* Was the quality appropriate for the price, in your opinion? Not counting how mush chipping cost, yes
* Did the item look like the sales pictures? yes
* Were you satisfied with the product? yes
* If you weren't satisfied, how did the company solve your problem?
* Would you order from this company again? Yes, but I would do a group order
* Would you buy this company's products second-hand? Yes

[dollblue]

* What did you order?
KDF Girl Bory and KWW-40 For KID DELF

* When did you order?
February 11th 2011

* Did you order directly from the company, or through a distributor or dealer?
Directly from LUTS.

* How was the communication?
I had no problems with the order at all so I only had the automatic e-mails as communication ^^

* How easy was it to pay?
Very easy with PayPal.

* How long did it take to ship?
Shipped on 18th of March, arrived about a week later.

* Was the quality appropriate for the price, in your opinion?
Yes.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Yes.

* Would you order from this company again?
Yes, I will! I am planning to order a second KDF Bory one day to have twins.

* Would you buy this company's products second-hand? Sure.
Yes, but it depends on the item's condition.

[Jialle]

* What did you order? CLALA Set for Kid Delf, Silicone cap (M), Elastic String for Kid Delf, Pretty Candies for Kid Delf
* When did you order? 05/05/2011
* Did you order directly from the company, or through a distributor or dealer? Company
* How was the communication? Excellent
* How easy was it to pay? Super easy, CC.
* How long did it take to ship? Shipped out 05/09/2011, arrived 05/17/2011
* Was the quality appropriate for the price, in your opinion? Mmmm, a bit expensive, but worth it.
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? The hat was a bit dirty all over, and the wig cap was smaller than I had expected, but otherwise I am very satisfied.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Definitely!
* Would you buy this company's products second-hand? Yes!

[Xaliae]

* What did you order? Three pairs of shoes and two wigs: KDW-04 (Mix Cream Brown Gradation) exchanged for KDW-09 (Cream) see below, MFS-04 (Shiny Black), MFS-02 (Milk), SGS-16 (Pink), DW-123 (Pink Blond)
* When did you order? May 7
* Did you order directly from the company, or through a distributor or dealer? Directly from them
* How was the communication? Great! I got an email every time my order status changed.
* How easy was it to pay? Very easy, with Paypal.
* How long did it take to ship? Shipped May 19, arrived May 21
* Was the quality appropriate for the price, in your opinion? Definitely! Even if there wasn't a sale, it would have still been totally worth it.
* Did the item look like the sales pictures? Yep!
* Were you satisfied with the product? Yes! Everything was packaged well and they all looked lovely. I could tell these were quality wigs and shoes.
* If you weren't satisfied, how did the company solve your problem? They emailed me and said there was a problem with my KDW-04 wig (it was limited and I ordered the last one, which was messed up sadly), so they asked me if I wanted store credit or a different wig, I picked another wig and the whole order was sent out the following day. I'm glad they caught it instead of just sending it on and expecting me to deal with it.
* Would you order from this company again? Planning on it! ^_^
* Would you buy this company's products second-hand? If they are in good condition, yes.

[nanz sumire]

* What did you order?
- kid delf hodoo girl+some wig+shoes+head cap
* When did you order?
-mar.29,2011
* Did you order directly from the company, or through a distributor or dealer?
-directly from the company
* How was the communication?
-it was okey.my requests were granted and they reply immediately.
* How easy was it to pay?
-easy with paypal.
* How long did it take to ship?
-35 business days
* Was the quality appropriate for the price, in your opinion?
- yes
* Did the item look like the sales pictures?
-my order is without face up so i can't really tell but on the whole profile of the item, yes it looks like in the sales picture.
* Were you satisfied with the product?
- very.
* If you weren't satisfied, how did the company solve your problem?
-n/a
* Would you order from this company again?
-definitely!
* Would you buy this company's products second-hand?
- if the condition is good, why not?

[13thMuse]

* What did you order?- KDF Maska human limited RSN + faceup, KDW-36 dark brown wig, LMK-03 natural blond wig, KDS-106 mix burgundy shoes, white knee socks for KDF, 14mm blue black acrylic eyes, 14mm deep green grey acrylic eyes.
* When did you order?- April 3, 2011, but my payment confirmed on the 5th.
* Did you order directly from the company, or through a distributor or dealer?- directly from the company
* How was the communication?- Really good. They emailed me that the blue black eyes were defective, and the last in stock, and offered me the choice of a substitute or store credit. I chose the 14mm dark violet eyes. They always replied within 24 hours, and were very polite.
* How easy was it to pay?- Fairly easy, via Paypal.
* How long did it take to ship?- They shipped on May 18, so about 33 business days. They arrived on May 21.
* Was the quality appropriate for the price, in your opinion?- Yes.
* Did the item look like the sales pictures?- The doll and faceup look EXACTLY like the company pics; I was surprised. I didn't know the KDW-36 wig was crinkly in the back, but I don't mind. Upon inspection, the acrylic eyes look like they're a piece of printed paper or something underneath the dome; I'd hoped they'd have more depth to them. They look all right in the doll, though. Since the company pics are so bad, I knew it was a gamble. I really like the color of the dark violet eyes.
* Were you satisfied with the product?- All in all, yes.
* If you weren't satisfied, how did the company solve your problem?- N/A
* Would you order from this company again?- I'm planning to. ^_^
* Would you buy this company's products second-hand?- Sure.

[Inferno]

* What did you order?
Kid Delf Ani + outfit + eyes + hair accessories + 3 wigs

* When did you order?
06-04-2011

* Did you order directly from the company, or through a distributor or dealer?
Directly from company

* How was the communication?
Perfect, really. I had a lot of silly questions wich they replied with kindness and ease.

* How easy was it to pay?
Eeasy with paypal!

* How long did it take to ship?
Not even a month, while it's stated as 45 days.

* Was the quality appropriate for the price, in your opinion?
More then appropriate!!

* Did the item look like the sales pictures?
Not at all.. they tend to heavily photoshop their pictures. But she's pretty.. can't argue that

* Were you satisfied with the product?
really... best bjd i've had so far (although I only have 2 :p)

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
YES! Saving up already

* Would you buy this company's products second-hand?
Probably

[ameame]

* What did you order?
3 wigs,Head puller, 5 Silicone caps,Head mask,18mm L.G EYES
* When did you order?
05 May 2011
* How was the communication?
Very fast update order status
* How easy was it to pay?
Easy Via Paypal
* How long did it take to ship?
fast shipping XD
* Was the quality appropriate for the price, in your opinion?
Good quality ,i love they wigs
* Did the item look like the sales pictures?
Yep!
* Were you satisfied with the product?
Yes
* If you weren't satisfied, how did the company solve your problem?
n/a
* Would you order from this company again?
Definitely XD
* Would you buy this company's products second-hand?
Maybe ^^