Souldoll Feedback (2010)

[Kanon]

What did you order?
Souldoll Liddell with a custom face-up.

When did you order?
Feb 29th

How was the communication?
Good, usually within 1-2 working days.

How easy was it to pay?
Very easy with Paypal.

How long did it take to ship?
A little too long for my liking, just under four months.

Was the quality appropriate for the price, in your opinion?
Yeah sure.

Did the item look like the sales pictures?
Liddell looked much better in person than in the sales pictures, but that may just be because of the custom face-up I ordered.

Were you satisfied with the product?
Yes, although there are some cracks in the resin between the fingers on her right hand and some pretty bad seams, it's nothing I can't fix.

If you weren't satisfied, how did the company solve your problem?
I haven't bothered to contact the company again after the whole problem with shipment dates never going through (I was told two dates that she would ship but didn't until the third date in which she did ship), the only thing that I'm not satisfied with is the cracked fingers, but I can't fix them myself without having to mess around.

Would you order from this company again?
Only if there was a doll that I HAD to have, which isn't likely.

Would you buy this company's products second-hand?
If there was another Souldoll that I wanted then yeah sure, it'd probably ship quicker too.

[Selidor]

What did you order?
Souloid Iraki body parts in white/steel skin, with a Shaun head + default faceup and a Soulkid outfit.

When did you order?
July 13th

How was the communication?
Great. They contacted me to confirm I wanted a free faceup as part of their summer event before I had a chance to ask them about it, and I received my payment confirmation and shipping notice promptly.

How easy was it to pay?
Easy, by PayPal.

How long did it take to ship?
About a month and a half, which was much faster than I expected.

Was the quality appropriate for the price, in your opinion?
Yes.

Did the item look like the sales pictures?
Yes, although the faceup was in brown rather than the black used on the sandy brown Shaun promo photos.

Were you satisfied with the product?
I'm very satisfied with the doll. He looks fantastic, and the Souloid body is very detailed and looks great in the silver resin. The colour isn't completely even, but it doesn't look bad and some blushing will cover it up anyway.

The outfit looks great, and it's obviously very well constructed. Unfortunately the leather parts of it have a very strong fish odour! I'm aware that sometimes leather is treated with fish oils, but it's really quite disgusting and I'm hoping that giving it a chance to air outside of the sealed plastic packaging will reduce it to a more tolerable level.

UPDATE 25/10: After airing it for several weeks, the smell has gone from the coat and necklace pieces, and has mostly disappeared from the trousers and arm warmers (it no longer makes me want to vomit, at least).

If you weren't satisfied, how did the company solve your problem?
I'm not planning on contacting them.

Would you order from this company again?
Sure, I don't see why not. I don't think I'd buy an outfit that looks like it might use leather, though.

Would you buy this company's products second-hand?
Yes.

[Aleczan]

It's 2010 thread but I see it's still active and people posted 2012 info. So I will hop in.

Souldoll Feedback

* What did you order?
SoulKids (Kid Girl) Arina
With custom face-up request.

* When did you order?
I paid in layaway term. So I first ordered on 3 July 2012.
After final payment was confirmed 2 months later in September, the doll was shipped immediately the next day.

* How was the communication?
Great. At first, there was some confusion due to language skills.
(Please read far below for detail.)
But the representative replied my emails pretty fast and was very helpful and patient.
I think I sent about 15 emails in total, both before placing order and after placing order.
And they answered to every single e-mail I sent!

* How easy was it to pay?
PayPal. Super easy.

* How long did it take to ship?
After my final payment (because I used layaway) it was shipped in 2 day.
The doll arrived 5 days after shipping.

* Was the quality appropriate for the price, in your opinion?
Absolutely!

* Did the item look like the sales pictures?
Yes. But since I got custom face-up, I would say mt doll looks far prettier

* Were you satisfied with the product?
Totally satisfied. I am so in love with my girl.

* If you weren't satisfied, how did the company solve your problem?
-

* Would you order from this company again?
Yes, of course. I highly recommend SoulDoll!

* Would you buy this company's products second-hand?
I would consider it. Depends on the item and the seller.


Additional detail:

This was my first doll so I was super anxious. I asked SoulDoll a lot of question, as well as sending them many pictures to ask if they can make custom face-up like in the pics. The reply was YES, but the message was like:

Hello?We can the make up like the photo on Q&A board.
However, cat stripes gradations as we check the details.
For this work, we need to do the work using masking tape and airbrush.
The work is high level.

It's possible to do paint the area like the stripes.
It's hard to accept your request if you don't like it.
Contact us if you have any questions.

Thank you.

Which was so confusing so I sent a reply trying to confirm what I got from reading this was accurate. (I thought it needs airbrush and I have to accept using airbrush.)

The reply was:

We regret to inform you that we don't accept your make up request within summer event.
We can the make up request if it's ok to paint the area by just a brush.

So I sent another question asking if I will have to wait until the event end before I can order my doll with request face-up. The final reply on this question was clear and pleasant.

We will accept your make up request if we paint the shape using basic brush only.Usually, we don't accept any special make up because we receive so many orders during event period.

However, we will accept your make up request within event period it's ok to paint the shape by a brush.

So I placed the order with them (bundled with my friend's Hunoi, hehehe.)

There are so many questions from me and they answered all of them nicely. I was so glad I decided to buy from them. Unlike when I asked DZ so much but didn't order despite of them being very friendly and very helpful, only because the head I wanted didn't fit the body I wanted. But I felt very guilty )

[altamateria]

What did you order?
A Souldoll Zenith Lot and four pairs of eyes

When did you order?
July 18th

How was the communication?
Great! I contacted them a few times altogether, all by the Q&A board. They were to confirm my payment, then to merge the shipping of my second order, and lastly to delay the shipping of my order. They were very pleasant and always replied within two days~

How easy was it to pay?
Easy, by PayPal.

How long did it take to ship?
I received the original shipping notice by the 5th of November but asked them to delay so he was shipped on the 21st! Regardless, both dates were faster than expected after hearing about the horrible wait times, and the first was even within the promised 12 weeks!

Was the quality appropriate for the price, in your opinion?
Yep!

Did the item look like the sales pictures?
Frankly? The doll as usual matched the sales pictures in looks but the air about them is so different XD. But the eyes are all good!

Were you satisfied with the product?
Very!

If you weren't satisfied, how did the company solve your problem?
N/A

Would you order from this company again?
Sure!

Would you buy this company's products second-hand?
Depends on the situation and the deal. If it's a good one then why not~

[mik_satou]

* What did you order?
Soul Double Juana with default face-up and two pairs of eyes
* When did you order?
January, 29th
* How was the communication?
Good, but could be better. I've contacted them by email 3 times, and they answered only two of my messages. But they replied fast, and were very kind.
* How easy was it to pay?
Very easy, via paypal.
* How long did it take to ship?
I received my shipping notice in August, 16. I knew that my order would take more time to ship, because me and a friend ordered our dolls together. But in the end I waited almost 7 months, because there was a huge delay due to an excessive amount of orders.
* Was the quality appropriate for the price, in your opinion?
Yes.
* Did the item look like the sales pictures?
Yes, even better!
* Were you satisfied with the product?
Very much.
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes, but this very long waiting doesn't make me very excited right now. Maybe in the future.
* Would you buy this company's products second-hand?
Maybe, depending on what kind of item, value and condition.

[Venetica]

* What did you order?
SoulKid Arina through Alice's Collections

* When did you order?
August 3rd, 2012

* How was the communication?
I've never contacted them directly. However, it may be worth mentioning that I requested a long wig and received a long one.

* How easy was it to pay?
N/A, I paid through Alice's Collections.

* How long did it take to ship?
She shipped October 19th, much sooner than I was expecting with SoulDoll being so backed up, especially with the face up. She arrived the 25th. Also, though I opted for free Airmail shipping, she was sent via EMS for free. I don't know for certain which company is responsible for my free upgrade, however.

* Was the quality appropriate for the price, in your opinion?
Absolutely! I got a free face up during the summer event too, but I would have had no issue with paying for one. It is definitely worth the price.

* Did the item look like the sales pictures?
Oh yes, with a slight improvement. Her bottom lip appears to be painted fuller than what appears in her promotional photos. I believe it looks better this way. The "Sandy Brown" skin does look lighter in person, but that may be due to the excess of white she is wearing in her promos. The NL Body is fantastic and really does hide all of the strings.

* Were you satisfied with the product?
Yes! I'm one happy customer!!

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Absolutely, though I'll probably stick with AC since it seems to be the cheaper method.

* Would you buy this company's products second-hand?
I think so, yes.

[Ice Mutt]

* What did you order? Souldoll Zenith Double-joint Girl body
* When did you order? July 16, 2012 via DDE
* How was the communication? DDE was very good at communicating with me, but Souldoll was not communicating with them. From what I understand, DDE basically could not get responses out of Souldoll throughout my entire order time.
* How long did it take to ship? She arrived at DDE with no warning on 1/8/2013.
* Were there any missing or broken items in your order? Nope.
* Would you order from this company again? Maybe. (see below)
* Would you buy this company's products second-hand? Yes.

DDE did a wonderful job. I, myself, would be hesitant to order from Souldoll again, either direct or through a dealer due to their written "wait time" being horribly inaccurate and the total lack of communication with one of their dealers. I love my product, but feeling like my order was forgotten when it got to two times the written wait time was nerve wracking.