Iplehouse Feedback (ALL)

[IsabeauB]

What did you Order? Basic Mars, clothes, wigs, eyes, shoes.
When Did you Order? 3/5/09 Korean time, got the package 3/13/09
Did you order directly from the company? Company
Communication? Fine. I posted a question on their O&A page, they answered the next day.
How easy was it to pay? Very easy, through paypal.
How long did it take to ship? It was very fast, they shipped after 5 days, and the delivery took 4 days.
Was the quality appropriate for the price? Yes, very nice quality of all the items!
Did the item look like the sales pictures? I'd say even better then the promos pictures.
Were you satisfied with the product? Yes.
Would you order from this company again? Yes.
Would you buy this company's products second-hand? Yes.

[Saragato]

* What did you order? JID Tania Pierrot

* When did you order? 20th of March

* Did you order directly from the company, or through a distributor or dealer? Directly from the company

* How was the communication? Was very good. Very prompt and straight-forward.

* How easy was it to pay? Super easy! (I used Paypal)

* How long did it take to ship? 8 days from Korea to the US

* Was the quality appropriate for the price, in your opinion? Definitely. She's worth every penny.

* Did the item look like the sales pictures? She looks even better in person!

* Were you satisfied with the product? Very satisfied

* Would you order from this company again? In a heart beat

* Would you buy this company's products second-hand? If the seller was legit, yes

[crossingback]

* What did you order?
Basic Freezia, a wig, and two eyes
* When did you order?
March 30th
* Did you order directly from the company, or through a distributor or dealer?
off the website
* How was the communication?
n/a
* How easy was it to pay?
very, with paypal
* How long did it take to ship?
ONLY 4 DAYS!
* Was the quality appropriate for the price, in your opinion?
exactly.
* Did the item look like the sales pictures?
almost exactly!
* Were you satisfied with the product?
COMPLETELY!
* If you weren't satisfied, how did the company solve your problem?
n/a
* Would you order from this company again?
in a heartbeat.
* Would you buy this company's products second-hand?
probably, yeah

[ZennoSaji]

* What did you order? YID Harin WS + Face up
* When did you order? March 26, 2009
* Did you order directly from the company, or through a distributor or dealer? Directly.
* How was the communication? N/A
* How easy was it to pay? Easy. Received the money from my split partner and PayPal'd it to them.
* How long did it take to ship? Not long at all - she arrived 8 days later, Friday the 3rd.
* Was the quality appropriate for the price, in your opinion? Yes, very.
* Did the item look like the sales pictures? Yes, with slight variation because of no mobility joint anymore.
* Were you satisfied with the product? VERY.
* Would you order from this company again? I already have plans to.
* Would you buy this company's products second-hand? Already have and I'm also satisfied with that purchase.

[Rnyg]

* What did you order?
Gentle Soo-Ri with face-up
Clothes, wigs, eyes and shoes.
* When did you order?
Middle of December 2008 for the doll
March 20th 2009 for everything else
* Did you order directly from the company, or through a distributor or dealer?
Directly from the company website.
* How was the communication?
Aside from some awkward English, all responses from Iplehouse posted on their Q&A board came quickly and were very helpful and polite.
* How easy was it to pay?
Super easy, used Paypal, following the steps was a breeze.
* How long did it take to ship?
For the doll a month for it to ship and a week for it to be delivered. All clothes, and accessory type things were shipped immediately and arrived in a week.
* Was the quality appropriate for the price, in your opinion?
The price was completely reasonable for the quality of the doll and accessories.
* Did the item look like the sales pictures?
Yes the doll and everything I ordered look just as good in person as they did on the website.
* Were you satisfied with the product?
Very much so.
* If you weren't satisfied, how did the company solve your problem?
n/a
* Would you order from this company again?
Certainly, they are my go-to place for BJD products.
* Would you buy this company's products second-hand?
Sure, but they would have to be in fairly good condition.

[ciloo]

* What did you order? akando basic with make up
* When did you order? end of january 2009
* Did you order directly from the company, or through a distributor or dealer? directly from company
* How was the communication? very good
* How easy was it to pay? it's was really easy with paypal
* How long did it take to ship? from Korea to France just few days, stayed a bit longer in customs
* Was the quality appropriate for the price, in your opinion? very good quality for the price yes
* Did the item look like the sales pictures? even more beautiful lol
* Were you satisfied with the product? yes very satisfied
* If you weren't satisfied, how did the company solve your problem?
* Would you order from this company again? i already did
* Would you buy this company's products second-hand? I think yes because they are really well done but it will depends on who is the first owner too

[Patrice S]

* What did you order? EID Evan the Tamer
* When did you order? 12-25-08
* Did you order directly from the company, or through a distributor or dealer?
Directly from the company
* How was the communication? Good
* How easy was it to pay? Easy via Paypal
* How long did it take to ship? Right about the 40 days they had esitmated.
* Was the quality appropriate for the price, in your opinion? Yes, the doll was wonderful as well as the outfit.
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? Yes.
* If you weren't satisfied, how did the company solve your problem?
* Would you order from this company again? Have already
* Would you buy this company's products second-hand? Yes
__________________

[Smilla]

* What did you order? a wig, boots, underwear, and a casual outfit

* When did you order? 4/10/2009

* Did you order directly from the company, or through a distributor or dealer? directly

* How was the communication? Excellent. I had questions prior to ordering about one of the items I was interested in, as they didn't have a photo of some of the blended "gradation" wig colors; I posted on their Q&A board and got a polite and helpful response the next business day. (They didn't have photos available, but were able to verbally describe the mix of colors clearly and accurately enough to let me decide between the black gradation and brown gradation.) Much like the text on their website, their English usage is sometimes a wee bit quirky, but perfectly understandable. I received email confirmation immediately after placing the order, from both Iple and their credit card processing service Dacom, and further email from Iple informing me when my items shipped.

* How easy was it to pay? very easy (credit card via their LG Dacom eCredit payment service)

* How long did it take to ship? Total time between ordering and arrival at my door was 10 days: I ordered on 4/10, they shipped on 4/17 and I received the parcel on 4/20. So it was 7 days in pre-shipment processing and three days in transit from Korea to the U.S. east coast.

* Was the quality appropriate for the price, in your opinion? Yes. Everything's very well made, and was packaged very carefully for the long trip: each item was in a separate plastic bag, the wig was placed over a head-sized ball of tissue to keep its shape, then bundled in a hairnet, then bagged and the bag framed in a piece of cardboard to keep it from being crushed or twisted. The individual items were then all bundled together in a generous amount of bubble-wrap and placed in a box large enough to let everything fit without being stuffed tightly.

* Did the item look like the sales pictures? Better, the pictures don't fully convey how nicely the items are constructed, or the quality of the textiles used.

* Were you satisfied with the product? Absolutely.

* Would you order from this company again? Yes. (This is actually my second order, placed while I was still waiting on my first order, a LE fullset doll -- great timing as she finally shipped a few days after this package arrived, so now I'll have a few different things handy to dress her up with!)

* Would you buy this company's products second-hand? If the previous owner took good care of their things, yes.

[Lexine]

* What did you order?
YID Freezia+2 wigs+2 pair of eyes
* When did you order?
02.02.2009.
* Did you order directly from the company, or through a distributor or dealer?
Directly
* How was the communication?
Very pleasant and respectful.
* How easy was it to pay?
Not very easy because it was my first order, but it's ok
* How long did it take to ship?
Almost for two months
* Was the quality appropriate for the price, in your opinion?
Yes
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
Absolutely
* If you weren't satisfied, how did the company solve your problem?
Iplehouse team forgot to ship the second pair of eyes and a wig. But they were fast to solve the problem with another order.
* Would you order from this company again?
Of course.
* Would you buy this company's products second-hand?
Maybe.

[Smilla]

* What did you order? Swan Lake Lt. Cocori fullset with both the regular and gentle heads, and some additional clothes, wigs, and eyes.

* When did you order? 3/18/2009

* Did you order directly from the company, or through a distributor or dealer? Directly

* How was the communication? Excellent, very friendly and prompt. I had some special requests (ear piercing, gentle makeup rather than default for the regular head) and needed to make a substitution for an item when I noticed a day later that I'd selected the wrong size of eyes; everything was answered within the next business day. I received email confirmation immediately after placing the order, from both Iple and their credit card processing service Dacom, and further email from Iple informing me when my items shipped.

* How easy was it to pay? very easy (credit card via their LG Dacom eCredit payment service)

* How long did it take to ship? Total time between ordering and arrival at my door was 41 days: I ordered on 3/18, they shipped on 4/24 and the first delivery attempt (when I was unfortunately not at home) was on 4/27. So it was 37 days in pre-shipment processing (they said to allow between 30 and 40 days for the complicated fullset outfit) and three days in transit from Korea to the U.S. east coast, the same shipping time as my previous order from them.

* Was the quality appropriate for the price, in your opinion? Absolutely; the doll and her clothes are utterly exquisite, and the EMS shipping was costly but very, very fast -- it's hard to complain when international packages get to you in half the time of some domestic parcels!

* Did the item look like the sales pictures? Yes, and in many cases items look even better than the online photos -- the white slip and the fullset Black Swan outfit in particular were just astoundingly detailed and well-made.

* Were you satisfied with the product? Yes, very much so. They did miss one small detail -- I'd requested pierced ears on one of the heads -- but this was such a minor thing (and I don't think they even charged me extra for it, anyway) that I've not bothered to complain about it; all my other special requests for makeup style and item substitution were handled perfectly.

* Would you order from this company again? Yes, to the everlasting detriment of my poor wallet!

* Would you buy this company's products second-hand? If the previous owner took good care of their things, yes.

[avacado]

* What did you order? Dk. Cocori
* When did you order? Late March
* Did you order directly from the company, or through a distributor or dealer? Direct
* How was the communication? Great
* How easy was it to pay? Yes, I used Paypal
* How long did it take to ship? Four days
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Better
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? My Dk. Cocori arrived with a chipped leg and they replace it's free of charge.
* Would you order from this company again? Yes
* Would you buy this company's products second-hand? Yes, I'm doing do right now

[Stabbie]

* What did you order? a pair of eyes, an outfit, and a pair of pants for my YID
* When did you order? 5/13
* Did you order directly from the company, or through a distributor or dealer? direct
* How was the communication? great, the answer any questions on the Q&A board in about a day (except the weekends)
* How easy was it to pay? easy, credit card
* How long did it take to ship? shipped the next day, got here today (5/18)
* Was the quality appropriate for the price, in your opinion? yes
* Did the item look like the sales pictures? yes, even better. I love the pants!
* Were you satisfied with the product? yes
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? yes.

[Kereneko]

* What did you order?
A pair of SD pants and two wigs.

* When did you order?
May 18th

* Did you order directly from the company, or through a distributor or dealer?
Directly

* How was the communication?
it was... okay.

* How easy was it to pay?
yes

* How long did it take to ship?
I ordered May 18. They shipped it the 19th. Arrived 3 days later.

* Was the quality appropriate for the price, in your opinion?
Very good quality!

* Did the item look like the sales pictures?
no. The first two items did. the pants and a wig. but one of the wigs I ordered was black.. and it looked like a dark brown in real life.

* Were you satisfied with the product?
Yes for the most part.. and no. I wasnt happy that the wig was dark brown and not black. I ended up selling that wig.

* If you weren't satisfied, how did the company solve your problem?
They didnt.

* Would you order from this company again?
Yes.

* Would you buy this company's products second-hand?
yes.

[xiia0gerlx]

* What did you order?
A wig

* When did you order?
May 31st 2009

* Did you order directly from the company, or through a distributor or dealer?
Directly

* How was the communication?
Processed my other the next day and sent it out immediately (I ordered at 11 the night before) Very fast and plesant service.

* How easy was it to pay?
Very easy. Thru paypal.

* How long did it take to ship?
3 days!

* Was the quality appropriate for the price, in your opinion?
Yes. I wouldn't mind paying more!

* Did the item look like the sales pictures?
Even better in real.

* Were you satisfied with the product?
It was a little too big but the quality makes up for it.

* If you weren't satisfied, how did the company solve your problem?
N/A.

* Would you order from this company again?
Definitely!

* Would you buy this company's products second-hand?
Not a fan of second hand goodsbut would consider if it is in very good condition.

[trowicia]

* What did you order? J.I.D Ryan (basic, normal skin, general thigh joint, no faceup) and a black mohair wig
* When did you order? May 28th, 2009
* Did you order directly from the company, or through a distributor or dealer? Directly from the company.
* How was the communication? There was no need to communicate directly with the company. However, since this was my first BJD, I asked Iplehouse in the order comments if they could give me the green acrylic eyes with him, and they did!
* How easy was it to pay? It was easy. I paid with a credit card. You have to make sure you follow their instructions when paying with credit, though.
* How long did it take to ship? He shipped on June 4th and arrived June 6th (ahead of schedule--he wasn't due to arrive till the 9th). So from the time I ordered him to when I received him, it was only a little over a week!
* Was the quality appropriate for the price, in your opinion? Yes, definitely! There were no flaws in the resin of the doll or anything, and the wig was very nice and soft.
* Did the item look like the sales pictures? Yes, and I would go so far as to say even better than the sales pictures.
* Were you satisfied with the product? Extremely satisfied!
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? Yes, definitely.
* Would you buy this company's products second-hand? Yes, if it was from a reliable seller.

[PinkBear]

* What did you order? - EID Akando with Faceup
* When did you order? - April 23, 2009
* Did you order directly from the company, or through a distributor or dealer? Direct from Iplehouse.com
* How was the communication? Excellent on their Q&A board - answered within 24 hours
* How easy was it to pay? Super easy with Paypal
* How long did it take to ship? I asked for a special rush time, despite him having a faceup, within a week.
* Was the quality appropriate for the price, in your opinion? Very. He is an excellent doll. Resin quality is one of the highest in the Korean companies.
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Very. Yes.
* Would you order from this company again? Yes
* Would you buy this company's products second-hand? Yes

[Takhisis]

* What did you order? SE realskin Akando
* When did you order? 5 May
* Did you order directly from the company, or through a distributor or dealer? direct from Iple
* How easy was it to pay? Easy paid by credit card
* How long did it take to ship? 4 weeks, got shipping notice 2 June
* Was the quality appropriate for the price, in your opinion? yes
* Did the item look like the sales pictures? yes
* Were you satisfied with the product? yes
* Would you order from this company again? yes
* Would you buy this company's products second-hand? yes

[siriusstar]

* What did you order? A basic blank NS JID Ryan with mobility joints, JID underwear and six wigs.
* When did you order? April 1st for Ryan on a three month layaway.
* Did you order directly from the company, or through a distributor or dealer? Direct from the company.
* How was the communication? Very good. They always confirmed payments and were quick to respond whenever I had a question.
* How easy was it to pay? Easy to pay through PayPal.
* How long did it take to ship? I finished my layaway early and let them know about a day before (also adding more wigs) and he shipped the same day I paid!
* Was the quality appropriate for the price, in your opinion? Yes, very. Both Ryan and all the wigs are superb quality.
* Did the item look like the sales pictures? They did.
* Were you satisfied with the product? Very!
* If you weren't satisfied, how did the company solve your problem? Had no problems.
* Would you order from this company again? Most definitely.
* Would you buy this company's products second-hand? Yes.

[Lolibear]

* What did you order?
Complete Tania-Perriot, added a wig and eyes after my last laway payment
* When did you order?
I put her on layaway on April 5th, 2009
* Did you order directly from the company, or through a distributor or dealer?
I ordered from the company
* How was the communication?
Any questions I had, I posted on their Q&A forum, and were responded to within 24hrs
* How easy was it to pay?
Very easy! I used paypal.
* How long did it take to ship?
I made my last payment on June 8th. I added the wig and eyes to my order on June 10th, and I received my doll June 13th.
* Was the quality appropriate for the price, in your opinion?
Yes, definitely. The faceup is immaculate, the clothes adorable and well-made. Nice wigs, very happy with the quality
* Did the item look like the sales pictures?
Her tear drops are lower on her face than in the sales pictures, aside from that she looks exactly like it.
* Were you satisfied with the product?
Very
* If you weren't satisfied, how did the company solve your problem?
N/A since I had a perfect transaction
* Would you order from this company again?
I'm already planning on it.
* Would you buy this company's products second-hand?
Probably if I couldn't get it from the company itself.

[Hideyo]

* What did you order? Y.I.D Freezia Normal skin normal joint w. faceup, A wig and a dress
* When did you order? May 22rd
* Did you order directly from the company, or through a distributor or dealer? Directly from Iplehouse
* How was the communication? Wonderful, I had one question and they answered a few hours later.
* How easy was it to pay? Yes, very easy.
* How long did it take to ship? She took 20 days before she shipped, and was on my doorstep in two.
* Was the quality appropriate for the price, in your opinion? Yes, I love her to death!
* Did the item look like the sales pictures? Yes, she looks better than she did in her sales picture, the wig and clothing looked exactly like the picture.
* Were you satisfied with the product? Yes, very much so. She doesn't sit or stand right now, but we're working on it.
* Would you order from this company again? I'm planning on it ^__^
* Would you buy this company's products second-hand? Maybe, I really like new stuff. But, if it was in good condition, why not?