Denverdoll Feedback (ALL)

[Heartplace]

* What did you order?
Minifee Rena full package

* When did you order?
June 2011 and did 4 month Layaway- I received my item in early October. They did forget to charge me the final payment for a few days/week at one point but not a problem.

* How was the communication?
None needed. Received letters of payment on time.

* How easy was it to pay?
easy

* How long did it take to ship?
Quickly, within the week

* Was the quality appropriate for the price, in your opinion?
N/A since this would apply to Fairyland, not DDE.

* Did the item look like the sales pictures?
yup!

* Were you satisfied with the product?
absolutely

* Any problems?
No, a breeze!

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
without a doubt

* Would you buy this company's products second-hand?
if the quality was good, why not?

[april]

Doll Chateau Alberta, full package

* When did you order?
December 23. Put on 4 mos. layaway. Paid off: March 23, 2012.

* How was the communication?
Good. Responses within one or two business days.

* How easy was it to pay?
Easy: Credit card, automatic charge.

* How long did it take to ship?
May 26- 30.

* Was the quality appropriate for the price, in your opinion?
N/A

* Did the item look like the sales pictures?
Costume very slightly different. Looked close enough, though. No big deal.

* Were you satisfied with the product?
Yes.

* Any problems?
Missing human hip piece. DDE said DC did not ship this for several people, but will ship it later. We are also waiting for special Event Doll from DC, so I assume it will ship then.

* If you weren't satisfied, how did the company solve your problem?
I am sure this will be resolved.

* Would you order from this company again?
Yes.

* Would you buy this company's products second-hand?
N/A

[knightjeran]

What did you order?
A Souldoll Shaun in Sandybrown

When did you order?
Nov 12, 2011

How easy was it to pay?
Very easy, by card

How long did it take to ship?
Arrived to the shop on May 29, 2012

Was the quality appropriate for the price, in your opinion?
Yes, Souldoll set their own price.

Did the item look like the sales pictures?
Absolutely

Were you satisfied with the product?
Yes

Compliments/Complaints
Very responsive, very kind, very helpful!
Will buy from them again and again and again!

[lostkitten]

* What did you order?
Doll Chateau Alberta

* When did you order?
Feb 2012 and did 4 month Layaway

* How was the communication?
Answered my questions promptly.

* How easy was it to pay?
Very simple!

* How long did it take to ship?
Quickly, as soon as they got it from Doll Chateau

* Was the quality appropriate for the price, in your opinion?
Very much so!

* Did the item look like the sales pictures?
The doll is EXACTLY like the photos from Doll Chateau!

* Were you satisfied with the product?
Beyond any doubt!

* Any problems?
No, a breeze!

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
I have ordered several times from them and would ABSOLUTELY do so again!

* Would you buy this company's products second-hand?
if the quality was good, why not?

[Fleo]

* What did you order?
Souldoll Shaun, wig and a pair of underwear

* When did you order?
November 2011 and did a four month layaway.
* How was the communication?
Good any question I had was answered within a few hours.
* How easy was it to pay?
Sort of, for some reason my debit card couldn't be charged, so I just used Paypall
* How long did it take to ship?
Two days after I recieved the shipping order
* Was the quality appropriate for the price, in your opinion?
Yes

* Did the item look like the sales pictures?
Yes

* Were you satisfied with the product?
Doll and wig yes, the underwear are two small, but that's my fault since I didn't know at the time what the N.L. body will fit.
* Any problems?
Yes, because Souldoll has a severe backlong with dolls and everytime they were suppose to ship a doll out the date would be delayed. In total it was a almost six month wait just to recieve my first doll. I might not order from Souldoll again unless there is a doll that just captures my attention.

* If you weren't satisfied, how did the company solve your problem?
I was fine with DDE, but not Souldoll

* Would you order from this company again?
Already have

* Would you buy this company's products second-hand?
Sure

[PacificBlue]

* What did you order?
Minifee Chloe

* When did you order?
The end of last year sometime and did a 6 month layaway.

* How was the communication?
Excellent! The Ladies at DDE always answered my inquiries quickly.

* How easy was it to pay?
Easy

* How long did it take to ship?
It took a little while since there was a delay from Fairyland

* Was the quality appropriate for the price, in your opinion?
N/A since this would apply to Fairyland, not DDE.

* Did the item look like the sales pictures?
Yes

* Were you satisfied with the product?
Absolutely

* Any problems?
None at all.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
I have ordered a number of items from DDE (LeekeWorld Mikhaela fullset, FD Siean fullset, Souldoll Iraki) and will do so again in the very near future.

* Would you buy this company's products second-hand?
I take very good care of my dolls and would only purchase second-hand if the items were in like new condition.

[star-beams]

* What did you order?
Littlefee Ante Elf Basic w/ Makeup and w/out Sleeping Face-Plate

* When did you order?
Oct. 3, 2011

* How was the communication?
Excellent! They put up with all my questions, even my slightly obsessive compulsive questions about my girl.
( I wanted to make super sure that I was getting the right thing.)

* How easy was it to pay?
I assume very easy I gave my mom the cash, she ordered with her paypal account.

* How long did it take to ship?
3 days she came on the 6th of Oct.

* Was the quality appropriate for the price, in your opinion?
yes definitely, I love her. He posing and casting is great.

* Did the item look like the sales pictures?
Yes, she had different colour eyes. Yay! For random eye colours!

* Were you satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes I plan on ordering a Minifee Active Line A la Carte Girl.
and possibly others.

* Would you buy this company's products second-hand?
Yes but the items would have to be very well taken care of, almost as if they were new.

[wildwoodflower]

* What did you order?
Doll Chateau Bella in WS, no faceup

* When did you order?
April 5th, 3 month layaway. The doll arrived on July 20th.

* How was the communication?
Great! There was some back-and-forth because DC is really backed up with orders, and all their dolls are delayed. DDE worked with me to split my last layaway payment into two, and then offered me an unclaimed Bella that someone had cancelled on, so I got my doll on time after all. They were helpful and easy to reach--I really liked their customer service.

* How easy was it to pay?
Easy, through Paypal. I got a layaway reminder notice a few days before my payments were due.

* How long did it take to ship?
It was fast--about 6 days.

* Was the quality appropriate for the price, in your opinion?
Yes! The doll is beautiful and in perfect condition.

* Did the item look like the sales pictures?
Yes! Well, like the blank pictures.

* Were you satisfied with the product?
Very much so. She is lovely.

* Any problems?
Not with DDE. The Doll Chateau delay was a drag, though. If a Bella fitting my order hadn't popped up, I would have had to wait until September.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Definitely. I've had great experiences with them, and I love their layaway policies.

* Would you buy this company's products second-hand?
Not sure if this is applicable because DDE is a dealer. But I would be sure anything from DDE was reputable, and not a recast or anything.

[lostkitten]

* What did you order?
ResinSoul SKy Blue "Long" male body for my Jake Sully project.
* When did you order?
In March 2012
* Did you order directly from the company, or through a distributor or dealer?
Through Denver Doll Emporium
* How was the communication?
Perfect, polite, responsive.
* How easy was it to pay?
Simple
* How long did it take to ship?
As soon as they got it in they shipped it right out with tracking and email updates.
* Was the quality appropriate for the price, in your opinion?
Even better than expected given the other Resin Soul (Lian) that I had already. Nicer resin. Even colored and substantial.
* Did the item look like the sales pictures?
yes
* Were you satisfied with the product?
Very
* If you weren't satisfied, how did the company solve your problem?
NA
* Would you order from this company again?
I am am many repeat customer and would certainly purchase from them again.
* Would you buy this company's products second-hand?
Yes

[Animethemed]

* What did you order?
Dollzone Anson fullset with Cosmo head

* When did you order?
January 2012

* How was the communication?
Answered my questions promptly.

* How easy was it to pay?
Very simple!

* How long did it take to ship?
Very soon after they received her from Dollzone

* Was the quality appropriate for the price, in your opinion?
Of course!

* Did the item look like the sales pictures?
A million times better!

* Were you satisfied with the product?
A thousand times more so than I thought I would be!

* Any problems?
Not at all!

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
I have ordered twice before and would ABSOLUTELY do so again!

* Would you buy this company's products second-hand?
Well of course!

[EmbracedLight]

What did you order?
Leeke World Wig 6-7 LR-071

When did you order?
6/29/12

How easy was it to pay?
Easy enough. They sent me a final invoice including shipping.

How long did it take to ship?
Shipped the next day since it was instock, Saturday, and arrived on Monday. Really fast!

Was the quality appropriate for the price, in your opinion?
Yes

Did the item look like the sales pictures?
Kind of. They didn't have the picture of the color of the wig I ordered just swatches, but the style is the same.

Were you satisfied with the product?
Yes, it looks good, it's in perfect condition, and it looks great on my boy.

Any problems?
Nope.

[Budgie]

* What did you order?
8mm eyes

* When did you order?
6th July 2012

* How was the communication?
Good, really quick - like a couple of hours! I asked what the postage would be.

* How easy was it to pay?
Paypal, so simple!

* How long did it take to ship?
I wasn't told when it shipped, but I got it a week later - so a nice quick suprise!

* Was the quality appropriate for the price, in your opinion?
Yep ^-^

* Did the item look like the sales pictures?
Well, it's hard to tell with monitor differences and such but they look good.

* Were you satisfied with the product?
Yep.

* Any problems?
Nope!

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Indeed!

* Would you buy this company's products second-hand?
Do they do them?

[EmbracedLight]

What did you order?
Leeke World 8-9 inch Customize Color wig WM-111

When did you order?
19 July 2012

How was the communication?
No need to communicate, I didn't have a question

How easy was it to pay?
Paid on the site with my CC and that was easy.

How long did it take to ship?
It shipped the next day. I think I paid after they closed.

Was the quality appropriate for the price, in your opinion?
Oh yes, I love Leeke wigs.

Did the item look like the sales pictures?
Kinda, the promo pic is darker but I still love what I have and the lighter color looks better anyway!

Were you satisfied with the product?
Definitely.

Any problems?
Nope!

If you weren't satisfied, how did the company solve your problem?
N/A

Would you order from this company again?
Definitely.

Would you buy this company's products second-hand?
Sure.

[Kurokitt]

* What did you order?
RS Mei, Normal Skin + Faceup, in stock



* When did you order?
August 14th, 2012



* How was the communication?
Prompt and very good.



* How easy was it to pay?
Very easy. I paid by credit card and it took a grand total of about an hour to get my full receipt and shipping confirmation.




* How long did it take to ship?
Since it was in stock they shipped the same day that I paid. Total shipping time was maybe 2 days via USPS Priority Mail.




* Was the quality appropriate for the price, in your opinion?
Yes.



* Did the item look like the sales pictures?
Pretty close, yes.



* Were you satisfied with the product?
Very much so!


* Any problems?
None whatsoever.



* Would you order from this company again?
Yep!

[Kurokitt]

* What did you order?
Fairyland Pukipuki Ante, Normal Skin + Faceup, in stock


* When did you order?
May 18th, 2012. I did a 4 month layaway.


* How was the communication?
Very good. They were always prompt in answering my emails and were always on time with my invoices.


* How easy was it to pay?
Very easy. I selected the 4 month layaway option with Paypal and they sent me an email detailing the exact payments. After that I got a monthly email with my Paypal invoice that was very simple to use.


* How long did it take to ship?
She shipped 30 minutes after my final payment and spent about 2 days in transit via USPS Priority Mail.


* Was the quality appropriate for the price, in your opinion?
Yes.


* Did the item look like the sales pictures?
She sure did.


* Were you satisfied with the product?
Very much so!


* Any problems?
None


* Would you order from this company again?
Of course!

[nmmoon]

* What did you order?
Pukifee Luna w/ default faceup

* When did you order?
early June 2012 and did a four month layaway (paid off early)

* How was the communication?
Communications was excellent and any questions were answered in a few hours or by morning the next business day.

* How easy was it to pay?
Was invoiced via Paypal once a month and when I told them I was ready to pay in full received a quick invoice.

* How long did it take to ship?
Shipped out the same day I made the last payment. Received within 2 business days.

* Was the quality appropriate for the price, in your opinion?
Yes

* Did the item look like the sales pictures?
Yes

* Were you satisfied with the product?
Yes VERY much so!

* Would you order from this company again?
Yes

* Would you buy this company's products second-hand?
Yep!

[keepcalmcollectdolls]

I honestly LOVE dde! They are so personable and helpful and the shipping is so much cheaper than buying from a supplier

What did you order?
Wigs, Littlefee Luna, Pukifee Luna, Glass eyes, Outfit, stockings, shoes etc.

When did you order?
My last order was last week- I ordered a pair of shoes for my Minifee.

How easy was it to pay?
Easy!

How long did it take to ship?
In stock items take about a week at most. But if you order Fairyland dolls it's a different story. If the doll is a pre-order it can take about 3 months.

Was the quality appropriate for the price, in your opinion?
YES

Did the item look like the sales pictures?
Certainly

Were you satisfied with the product?
Of Course

Any problems?
None at all.

[tumble]

What did you order?
Fairyland Littlefee, Pukifee, Pukipuki, and a Leeke wig

* When did you order?
All dolls were purchased using the handy-dandy layaway, over the past couple of years. Latest just came home this month.


* How was the communication?
Terrific. No delays, no hitches.

* How easy was it to pay?
Simple, used Paypal.

* How long did it take to ship?
They all shipped fast, and the Puki was here before I had a chance to enjoy the wait.

* Was the quality appropriate for the price, in your opinion?
The same as the company prices, so yes.

* Did the item look like the sales pictures?
Well, a little cuter...

* Were you satisfied with the product?
100%

* Any problems?
None at all.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Just about to...

* Would you buy this company's products second-hand?
I don't think this is applicable.

[Plague]

What did you order?
Littlefee Chiwoo Blue Riding Hood full-set.

When did you order?
Early September, bright and early. (Sometime around the 10th)

How was the communication?
I initially placed an order for a basic Littlefee Chiwoo with an unpainted sleeping face after seeing he was in stock. (I had been looking at the Blue Riding Hood full-set but it didn't say it was in stock so I kind of brushed it off.) They messaged me several hours later to tell me that they didn't have that particular set in stock but they did have the Chiwoo full-set and they would let me have that one or they could place an order for the one I had initially ordered. Everything was through e-mail and couldn't have been simpler. Very nice people to deal with.

How easy was it to pay?
Simple, used Paypal.

How long did it take to ship?
Shipped the same day and he arrived about 3 days later.

Was the quality appropriate for the price, in your opinion?
He was my first bjd, so I think he was well worth the price considering I only had to wait a few days to get him. Plus, he came with the complete outfit, wig and face-up so he wouldn't have to sit around sans clothing 'til I could get him some.

Did the item look like the sales pictures?
Very much so, despite the eyes being a different color. (Grey in the sales picture and I received brown.) However, it does say on their site the eyes in the sales pictures were not available as an option. He looks even cuter in person, in my opinion. X3

Were you satisfied with the product?
Absolutely!

Any problems?
Nope.

If you weren't satisfied, how did the company solve your problem?
n/a

Would you order from this company again?
Yes.

* Would you buy this company's products second-hand?
n/a

[Lii]

* What did you order? RS Mei in coffee, with faceup.
* When did you order? Saturday, September 22nd.
* How was the communication? Excellent as always!
* How easy was it to pay? Extremely easy.
* How long did it take to ship? She shipped the same day and was here Monday! (Talk about fast!)
* Was the quality appropriate for the price, in your opinion? Oh yes.
* Did the item look like the sales pictures? Even better!
* Were you satisfied with the product? Yep! I love her.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? This is my second time ordering!
* Would you buy this company's products second-hand? N/A