* What did you order?
Dollzone 58cm body in normal skin yellow
* When did you order?
January 9th 2012 (paid)
* How was the communication?
Quick and courteous.
* How easy was it to pay?
This is where things get a bit odd. I had asked previously in Denverdoll had the body in stock by chance and was informed that they didn't but they're next order would be submitted to Dollzone in 3 weeks or so towards the end of the month. So I placed the pre-order and paid in full. Later I went on DZ site to get additional measurments for this body and found that the neck size was listed as 9cm whereas DD had it listed as 8cm, anything about 8cm would be too large for the head I had in mind and I contacted DD before 24hrs. had elasped after paying for my order about the discrepancy. They responded promptly that they would assume that DZ had the correct measurement and must have changed it without notifying them. I requested that my pre-order be cancelled and the payment refunded as the body wouldn't be of any use to me at that different size and that the mistake lay with their website's measurements. Next I was informed that they could cancel my order but that it would involve a 20% cancellation fee that is mentioned nowhere on their site, with shipping this would have been $82 for submitting a simple refund and cancelling an order that hadn't been placed with the company yet. I expressed my surprise and unwillingness to accept this condition as the mistake had been on their part, not mine and that the pre-order had been submitted such a short time ago.
* If you weren't satisfied, how did the company solve your problem?
They did issue a full refund, but mentioned that they didn't realize that it was due to their mistake and that the pre-order had somehow been placed with DZ already even though I had been previously informed that their order would be placed in three weeks.
* Would you order from this company again?
No. Denverdoll has been my go-to shop for new bjd dolls, clothes and accessories for a number of years but this transaction has been rather unpleasant, I really dislike being stern with people but I refuse to pay for someone else's mistake.
* Would you buy this company's products second-hand?
Yes! That's the sad part, I have no problem with the quality or promptness of service from Denverdoll and they carry many things I frequently need and reasonable prices.