Denverdoll Feedback (ALL)

[seikatsubei]

* What did you order?
Dollzone 58cm body in normal skin yellow

* When did you order?
January 9th 2012 (paid)

* How was the communication?
Quick and courteous.

* How easy was it to pay?
Easy.

* Order
This is where things get a bit odd. I had asked previously in Denverdoll had the body in stock by chance and was informed that they didn't but they're next order would be submitted to Dollzone in 3 weeks or so towards the end of the month. So I placed the pre-order and paid in full. Later I went on DZ site to get additional measurments for this body and found that the neck size was listed as 9cm whereas DD had it listed as 8cm, anything about 8cm would be too large for the head I had in mind and I contacted DD before 24hrs. had elasped after paying for my order about the discrepancy. They responded promptly that they would assume that DZ had the correct measurement and must have changed it without notifying them. I requested that my pre-order be cancelled and the payment refunded as the body wouldn't be of any use to me at that different size and that the mistake lay with their website's measurements. Next I was informed that they could cancel my order but that it would involve a 20% cancellation fee that is mentioned nowhere on their site, with shipping this would have been $82 for submitting a simple refund and cancelling an order that hadn't been placed with the company yet. I expressed my surprise and unwillingness to accept this condition as the mistake had been on their part, not mine and that the pre-order had been submitted such a short time ago.

* If you weren't satisfied, how did the company solve your problem?
They did issue a full refund, but mentioned that they didn't realize that it was due to their mistake and that the pre-order had somehow been placed with DZ already even though I had been previously informed that their order would be placed in three weeks.

* Would you order from this company again?
No. Denverdoll has been my go-to shop for new bjd dolls, clothes and accessories for a number of years but this transaction has been rather unpleasant, I really dislike being stern with people but I refuse to pay for someone else's mistake.

* Would you buy this company's products second-hand?
Yes! That's the sad part, I have no problem with the quality or promptness of service from Denverdoll and they carry many things I frequently need and reasonable prices.

[lesslovingangel]

* What did you order? two outfits, pair of eyes

* When did you order? February 11, 2012

* How was the communication? good, I actually called them since I forgot to switch the shipping address on my paypal. They assured me that they'd mail it to the address I requested-->no problems, awesome customer service

* How easy was it to pay? paypal, they send an invoice after you order w/ the price total + shipping

* How long did it take to ship? Arrived February 14, 2012

* Was the quality appropriate for the price, in your opinion? yes, I think. I don't have a very good frame of reference though since I'm new to this hobby

* Did the item look like the sales pictures? much more sparkly

* Were you satisfied with the product? yes

* Any problems? I wish they'd keep their website more up-to-date. My original order was very different, but half of the items were out-of-stock (not updated on website)...but they notified me of this within a couple hours so it was fine

[Jeido]

* What did you order?
LTF Rolly basic in NS with OE FP and faceup, a pair of 14mm green glib acrylic eyes.

* When did you order?
6th of Feb 2012

* How was the communication?
They were fantastic, quick to respond to any questions I had and very polite.

* How easy was it to pay?
Very easy, I used paypal so all I had to do was wait for the invoice. ^^

* How long did it take to ship?
They shipped my order the day I paid as it was in stock and it arrived on the 15th of Feb after a stay at customs. So fairly quick. :3

* Was the quality appropriate for the price, in your opinion?
Absolutely, she was well packaged and in perfect condition when she arrived.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Extremely satisfied.

* Any problems?
None at all.

*Would you order from this company again?
In a heartbeat.

[Gothic-Diurnal-Hime]

What did you order?
Fairyland Minifee Chloe A La Carte Blank--Beauty White, Large Bust, Cutie Legs and #6 Hands

When did you order?
January 06, 2012

How easy was it to pay?
Very easy when paying by Paypal.

How long did it take to ship?
She arrived February 23.

Was the quality appropriate for the price, in your opinion?
Yes, she's a Minifee coming through a dealer and not direct so the price is understandable.

Did the item look like the sales pictures?
Yes, but she's blank.

Were you satisfied with the product?
Yes, very. She was packaged well, shipped super fast with not a scratch or pockmark or snowflake mark in sight. I'm buying from them again for sure.

The only thing that I didn't like was the super long wait buying preorder without an status email. I requested that they would email me when my Minifee came to America. I never got that email, but just her shipping number instead. I don't recommend a preorder from DDE, but I will buy from them again ONLY if the item is in stock.

[stolethetarts]

* What did you order? Underfuls green striped socks, Shaggies "Bambi" fur wig, gray Leeke boots

* When did you order? February 27, 2012

* How was the communication? I received email confirmation and the paypal bill right away. I sent an email this morning though and have yet to here back.

* How easy was it to pay? Yes, the paypal process was straightforward.

* How long did it take to ship? Arrived February 29, 2012 so only 2 days!

* Was the quality appropriate for the price, in your opinion? Yes, all items seem very well made.

* Did the item look like the sales pictures? Yes, obviously the wig will need some styling, but otherwise very close.

* Were you satisfied with the product? Yes! I was worried the wig would be too reddish, but it's a really nice ashy color and looks quite natural. The socks were pretty straightforward, though they were a little brighter green. The boots are perfect, very well made and realistic looking, but they sent me the wrong size so I'm pretty bummed about that.

* Any problems? I ordered SD boy shoes and they sent the SD girl size. I absolutely love them and did spend a lot of money for them so I hope they'll fit, but that seems unlikely since my boy apparently has big feet. They are also now listed as out of stock on DDE, so I don't think I will be able to exchange them (looks like I ordered the last pair--hoping the ones I was supposed to receive are floating around there somewhere). I emailed them about the problem and will update when I hear back.
Edit: DDE got back to me this morning and thankfully still have the boots and said they'd send them out today along with a return label for the other pair. Mistakes happen, but I'm pleased with how everything was handled!

[Oceana]

* What did you order? Doll-Zone Shuang er

* When did you order? November 18th 2011(paid upfront)

* How was the communication? Really fast. They were patient with me taking my time to get the money together to pay them.

* How easy was it to pay? Very easy. Paid through paypal

* How long did it take to ship? The submit their orders near the end of the month. So quite some time.

* Was the quality appropriate for the price, in your opinion? The doll is GORGEOUS

* Did the item look like the sales pictures? Somewhat. The face-up was slightly different.

* Were you satisfied with the product? Yes! I will never regret this purchase

* Any problems? Not really.

[DeadLegato]

* What did you order? Fairyland fullset Chiwoo blue riding hoods

* When did you order? 3 months ago- 3 month layaway

* How was the communication? Fast!

* How easy was it to pay? Very easy - sent me invoices from paypal.

* How long did it take to ship? They had the doll in hand when I finished my layaway, I got it the next day after finishing paying. How they're so fast I have no idea!

* Was the quality appropriate for the price, in your opinion? E-yup.

* Did the item look like the sales pictures? Yep!

* Were you satisfied with the product? Yes.

* Any problems? I probably confused them with all the questions I asked before ordering, but they got my order right despite my own derp derp nature.

[kc~darkfairy]

I buy from them all the time and am very happy with their service. in fact I never had a problem with my items until recently. on of the wig I ordered was to small and the pants to an outfit was broken. they took care of it right away though. they sent me a new pair of pants and a new wig. I got to keep the other stuff which was a plus. I would definately recomend them in fact I have. they have great customer service and are very helpful.

[shirahime]

What did you order?
In stock fullset Fairyland Realpuki Popo NS with face up + sleeping head (with face up)

When did you order?
15th March 2012.

How easy was it to pay?
Very easy. I paid with credit card.

How long did it take to ship?
Super fast shipping. It was shipped the next day (16th March 2012). Arrived 22nd March 2012.

Was the quality appropriate for the price, in your opinion?
Oh very much so. I am super happy with my realpuki. Bonus that it was in stock too.

Did the item look like the sales pictures?
Yes as I got the fullset.

Were you satisfied with the product?
Extremely. Such a great little doll. And fantastic service from the dealer.

[AcidReign]

* What did you order? Doll-Zone Anson fullset

* When did you order? August/October 2011

* How was the communication? Pretty good. I had no real need to have to email them but they did keep me posted when my order shipped out.

* How easy was it to pay? Very easy. Paid through paypal

* How long did it take to ship? Seeing as I bought Anson during an event and she was a preorder, a while... I recieved her on Jan/Feb 2012.

* Was the quality appropriate for the price, in your opinion? Anson is now a LE doll so definitely. The craftsmanship is just gorgeous! The only thing that annoys me is how expensive she was for shipping, but then that goes for all dolls I get :c

* Did the item look like the sales pictures? Yes, exactly.

* Were you satisfied with the product? Yes! I will never regret this purchase

* Any problems? None at all

[Tokishone]

I've ordered from DDE around 3-6 times and I've never had any problems with'em
I'd love to go down to Colorado some day and actually check out their shop, considering I am in the next state over and it's only around a 6/7 hour drive

[april]

* What did you order?
Fairyland Realpuki Soso

* When did you order?
January 27th 2012 ... 4 month layaway ... paid off April 17th 2012 ... arrived April 19th 2012.

* How was the communication?
Great.

* How easy was it to pay?
Very easy. I love the credit card autopay for layaway, since I didn't have to worry about anything at all.

* How long did it take to ship? After last payment, 2 days!

* Was the quality appropriate for the price, in your opinion? N/A really. This is a Fairyland doll. Their quality is good. And I think worth the price or I wouldn't buy. This is my second Realpuki, so I knew what to expect. And it looks like what I expected: Good poses, great faceup, nice engineering, great casting (no seams). Etc.

* Did the item look like the sales pictures? Yes.

* Were you satisfied with the product? yes

* Any problems? No. Pain in the butt having to glue in the faceplate/head magnets myself--had to enlarge the holes a bit, too, but what can ya do? There's always a bit of assembly with bjds, I think...

* If you weren't satisfied, how did the company solve your problem?N/A

* Would you order from this company again?
Yes. This is my second or third doll from DDE...

* Would you buy this company's products second-hand? N/A (since DDE doesn't really make the products so I wouldn't know which things were bought from them, really) But I would if I knew, I guess.

[neonarcotique]

* What did you order?
Leekeworld wig, glass eyes, wig cap, and Leekeworld eye putty.

* When did you order?
April 4, 2012

* How was the communication?
Fantastic! My items were shipped the same day, and I was emailed a shipping confimartion (in addition to an order confirmation).

* How easy was it to pay?
Very easy! Originally I was worried, because shipping prices are not confirmed until your items are shipped; however, the shipping was very reasonable, and as I said before my items were shipped the same day.

* How long did it take to ship?
Less then two hours!

* Was the quality appropriate for the price, in your opinion?
Certainly! I was particularly impressed with DDE's line of "Brilliant Glass Eyes" and their overall beauty and clarity. The eyes are very reasonably priced, and positively gorgeous. Anyone looking for cheap and quick shipping for eyes in the US should definitely take a look at DDE's BGEs!

* Did the item look like the sales pictures?
Absolutely.

* Were you satisfied with the product?
Beyond satisfied!

* Any problems?
n/a!

* If you weren't satisfied, how did the company solve your problem?
n/a!

* Would you order from this company again?
Certainly! I plan to in the near future, in fact! This was my first experience with DDE, and it was a great one.

* Would you buy this company's products second-hand?
Most definitely!

[Fleo]

* What did you order?
Guess doll msd uniform

* When did you order?
April 26, 2012

* How was the communication?
Good

* How easy was it to pay?
For some reason my debit card couldn't be used, so they emailed me and I just did paypal.

* How long did it take to ship?
3 days

* Was the quality appropriate for the price, in your opinion?
Yep
* Did the item look like the sales pictures?
Yes

* Were you satisfied with the product?
Yes

* Any problems?
No

* If you weren't satisfied, how did the company solve your problem?
n/a!

* Would you order from this company again?
Yes I will

* Would you buy this company's products second-hand?
yes

[jilllamyre]

I've bought a number of BJD from Denver Dolls and have known them for years. They have been carrying BJD & related items for at least a decade. They've always been very fair and easy to deal with. Occasionally, if they take pre-orders from a factory and the factory is late for some reason there might be a bit of a wait, but they keep you advised. They do lay-a-ways and are very dependable. Paula & her daughter are a pleasure to do business with. Jill

[jilllamyre]

I've been to the DDE shop several times. It's not large but they have a nice variety and have no problem with you picking up the dolls and playing with them. They know their merchandise and their buyers and understand that how a BJD feels and handles is very important. It's not unusual for them to play as well. Jill

[NatalieBJD]

I Ordered my first doll from them, They're awesome. I got a conformation email a couple hours after I had ordered my doll. There was a few problems, but that wasn't They're fault. Other than that it was very quick and easy..

[Ryuunosuke318]

* What did you order?
Resin Soul Mei in lilac, Leekeworld wig grab bag

* When did you order?
05-07-2012, arrived 5-9-2012.

* How was the communication?
Great.

* How easy was it to pay?
I used paypal, so it was very easy.

* How long did it take to ship?
2/3 days

* Was the quality appropriate for the price, in your opinion?
Yes.

* Did the item look like the sales pictures?
Even better. \

* Were you satisfied with the product?
Yes.

* Any problems?
None.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes.

* Would you buy this company's products second-hand?
N/A

[CelestialSnow]

* What did you order?
2 Leekeworld wig grab bags

* When did you order?
May 15th

* How was the communication?
No communication needed

* How easy was it to pay?
Simple.

* How long did it take to ship?
I ordered around 2:00 in the afternoon, arrived the 17th

* Was the quality appropriate for the price, in your opinion?
Oh my gosh it went above and beyond

* Did the item look like the sales pictures?
I got two grab bags both contained the custom design LE wigs. And yes they looked like the sales pics

* Were you satisfied with the product?
Very very much so!

* Any problems?
Nope.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes.

* Would you buy this company's products second-hand?
Depends

[Silvaeth]

* What did you order?
Doll-Zone Wing-2 Full-Set, Doll-Zone Lankui (Event)

* When did you order?
December 13, 2011

* How was the communication?
Very good.

* How easy was it to pay?
Very easy using PayPal

* How long did it take to ship?
Roughly 8 days not including weekends.

* Was the quality appropriate for the price, in your opinion?
Yes.

* Did the item look like the sales pictures?
They looked great in the pictures, but in my opinion they're far better in person.

* Were you satisfied with the product?
Very much so.

* Any problems?
None.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes.

* Would you buy this company's products second-hand?
N/A