I have had many problems with Violet21 ever since she received my payment. I paid immediately without hesitation and have received nothing but poor service and snarky comments.
I want to be as correct as possible, and have documented this timeline to the best of my abilities:
(To make it clearer I've highlight her responses in red)
Oct. 17, 2009 - I sent Violet21 an email inquiring about her Volks Toppi Fullset (well what she considered a fullset, which I do not)
Oct. 18, 2009- She responded to my email stating that she came complete with default faceup,wig, clothing,etc and default box (I foolishly thought that this included her volks papers, which I found out two weeks later that it was not so)
Oct. 18,2009- I respond to her message asking for her paypal address so I can pay her immediately.
Oct. 19,2009- She replies telling me that she can ship her right away.
I send payment half an hour after her email.
She responds, sending me a phony transaction ID (which does not match MY transaction ID)and tells me that paypal is withholding the funds...
I become wary of her and confront her about the phony transaction ID.(At this time I think it's merely due to the fact that she didn't have time to ship her)
This is the message I wrote at the time:
"If you can't ship it out today just say so.
I noticed that the transaction iD was not quite right.
This is the transaction ID paypal gave me.
Please let me know what's going on. Thanks
Oct.20,2009- Her respond "Really? The transaction number was not the same??? That is bizzare!
It's not that I couldn't ship it today.. the email said I shouldn't until it clears. I am not sure why it's showing
like that. If you call paypal they can probably tell you what's going on? I don't want you to think I'm doing
something weird... All I did was receive that email and let you know."
I become suspicious and reply:
"What I find most weird is that I've sent payments all day and there has been no problem with people receiving them... -.-
Her reply:It might be because my paypal account is new? I don't know. I wish I did. Maybe if you call paypal
they can explain?
I suppose this was my biggest mistake in dealing with her... I didn't call paypal even though she did advise me to do so.
Instead I reply the following:
"That could be it... I'd call but they'll just put me on hold for an hour.
So does that mean it still hasn't cleared?
Her reply:"I just checked, and it says its pending and under review. I am not sure why. but hopefully in the morning it will clear."
My response: "I hope so too It's a little nerve wracking lol
Let's cross our fingers and hope that it will clear while we slumber
The payment cleared, so I will get her shipped today or tomorrow morning for you
I'll send you a tracking number once she has shipped. Thanks again!!
(Note: she says she'll ship her out that day or the day after... but she originally said she could ship it out immediately... Now I do UNDERSTAND that she couldn't ship her out immediately but this is the last message I receive.)
Oct. 20-23rd I received no tracking number & no response to my emails... I was becoming agitated and panicky... I paid for this doll on the 19th and she neglects my emails.
Oct, 24th 2009 She FINALLY responds:
I am really sorry I haven't gotten back to you, I got really busy and am in Vancouver
for some photo sessions till the 27th. I meant to bring the doll with me when I left to ship her from here but forgot to bring her ('m so sorry about that!!
I will ship her first chance after I get home, I am back on the 27th, so not too far from now. I will also include some extras for you to try to make up for the delay - I am sooo sorry!
Please let me know if that is okay with you! I really apologize for the wait!!
I respond telling her it's ok that life gets in the way and I understand, but that she should have told me if she was going out of town and not be able to mail her out.
Oct.25-27th- I get no response from her, I proceed to open a paypal claim. At this point I don't even want the doll anymore, I just want my money back.
Oct.29 I send her a message to her facebook asking her for a refund.
Oct.30- She replies telling me that she has a tracking number for me(I have already asked for a REFUND I don't want the doll anymore, I'm tired of waiting)
Her posting date was 3 days after I asked for my refund.
I confront her about the shipping date :
"Look I know you only posted her yesterday, I was going to use her for a show I'm doing this weekend so I've already got no use for her. I really rather have the money back since you didn't stick to your end of the bargain anyways. Please just send me a refund and save me the hassle of having to list her up. Thanks.
I have already sent her, so I don't feel comfortable with refunding you until you send her back... so. let me know if that's what you want to do..
By this time I'm really fed up and upset and I tell her whatever I'll deal with it when she arrives, I just want the transaction over and done with... Except It's NOT.
I won't even go into the snarky messages in between mind you from both she and myself (but let's face it... I had every right to be angry)
Nov.2nd,2009- I receive Toppi, she arrives with her default eyes and wig and a couple of other wigs but her default outfit, shoes, and papers are NOT in the box... To top it off... she didn't mail her in an outer shipping box, the box became dented in transit, LUCKILY Toppi was fine but the default box was ruined and she had put tape on some parts of the box so that when I opened the box portions of it tore. Now yes this is minimal, but as a collector I like to make sure that all parts are accounted for, including the box.) Anyways she apologizes and says she forgot to tell me that she couldn't find the default outfit in time because of some reasons or another... at this point it all sounds like excuses to me.
I told her I wanted a partial refund and that I would not close the dispute until I had it.
Nov.3rd -She replies that she can't grant me a partial refund but that I will definitely get the outfit. At this time she also proceeds to tell me that she never got her with papers...
I was wondering if you got a chance to look for the outfit or consider my refund. I'd really like to resolve this soon. If not I'm regretfully going to have to take this to the bad feedback forum. Thanks
Nov.5th - She tells me that she cannot grant a refund as her bank account is not attached to her paypal and that a refund would take some time. And for some personal reasons she had to use some of the money for Toppi. She wishes me to be patient and wait til she send out the outfit. She also asks me to release the funds for Toppi so that she is able to use them.