I am having a very frustrating experience with this company. I placed an order with Felix direct Aug 4, there were various mail correspondences, the last saying the dolls were due to ship Oct 21.
Well we are at Nov 10 and to date no more updates and nothing to indicate the dolls have shipped. I called paypal but am not really too hopeful. At this point it seems clear that Felix is ignoring customers and their care board. And perhaps rewarding direct customers by scamming them for cash.
In my experience it is a mistake to do business with Felix
It seems that people that order from Ajuma Pama, actually get their goods; even if they are late.
I will post a resolution if there is one but at 96 days it seems like money and emotional loss.
Karin (Ajuma Pama) believes that Felix will make good eventually, I feel a bit reassured, but skittish over Felix's lack to reassure their customers (The Japanese site says they are experiencing delays as of Oct 26th, because of a vendor issue) It just isn't on the English site? I really wish I had ordered through Karin