I was really (really, really!) hoping not to have to do this, but I'm not sure how else to put this transaction to rest. This is the timeline:
August 9: I paid nena $23 for a pair of Souldoll shoes on her FS thread.
August 9: nena PMmed me and said that she planned to ship the shoes "on Monday" (I took that to mean the next day, Monday the 10th).
I've had several good transactions with nena, so I didn't think about the shoes again for some time. After a month had passed, though, I realized that nena's package had never arrived. (This was a domestic package, BTW--nena and I are both in the US.)
September 14: I PMmed nena to let her know that the shoes never reached me. I asked her to give me a tracking number or even a mailing receipt number, so that I could try to hunt down the package through my local post office.
September 17: I re-sent the PM, because I hadn't received any answer by then.
September 18: nena replied to my PM, saying that she would look for the mailing receipt the next day.
September 22: After getting no followup message from nena, I PMmed again to ask whether she had been able to find the receipt.
September 26: nena replied to my PM. She said that she thought she had already PMmed me, and also apologized for being slow to answer; she told me that she couldn't find the receipt, but was trying to learn from her post office whether she could still file a claim for an undelivered package. In that September 26 PM, she wrote, "If the package doesn't show by next week or I can't produce the receipt I will refund you entirely because I can't prove it was shipped to file a proper claim for it :\ I'm very sorry, but I still have some hope you will get it or it will be returned to me."
September 26: I replied to nena's PM the same day, saying that if the package was lost, I wouldn't expect a full refund--because I don't think it's fair for the seller to lose both the item and the money--but that I would appreciate a 50% refund. Nena didn't reply.
October 4: I PMmed nena to tell her that the shoes still hadn't arrived, and that I thought it was time to give up expecting them to turn up. Nena didn’t reply.
October 6: I re-sent the PM that evening with a read receipt, because I wanted to be sure that nena received it.
October 12: as I type this post, the read receipt is still unconfirmed, and I haven't had any communication from nena since her PM on September 26.
At this point, the money isn't the real issue for me; I'm much more concerned about nena's inaction and unresponsiveness than about the few dollars involved. Packages get lost now and then--it's just a piece of bad luck. But when bad luck happens, I do expect sellers to communicate promptly with buyers, and work out a timely resolution. I hope nena isn't ill or facing some other major life issue! I've been hesitating to post this because I don't want to hassle her if she's in trouble somehow. But I just don't have the time to keep this unlucky little transaction on my radar, and I think it would be better for both nena and me if we could put an end to it now.
Mods, for a resolution, I would appreciate receiving the 50% refund, in the same form as my original August 9 payment--and if the package should turn up after all, of course I will return the $11.50 to nena immediately. If it isn't unreasonable to ask this, I would also appreciate knowing when nena mailed the package in the first place.
Thanks!
Originally Posted by Cynthia in FlintHills
