I preordered a Helios head from Ricky during the first week of February and was under the impression that it would be shipped in about 60 days.
When the first shipping deadline approached... well, nothing happened. Eventually Ricky posted a message saying that shipping would be delayed until May. I was irritated but I waited patiently.
May came and went and I heard ABSOLUTELY NOTHING from Ricky. Eventually, on May 30, Ricky posted a message stating that shipping would begin on June 8.
June 8 passed and again I had heard nothing, and I was very frustrated, so on June 16 I sent Ricky an email asking for a refund. I got this response:
Please note that shipping has now been delayed three times.Hi
Please wait your shipping turn.
I`m working very hard.
becuase of so many order delay shipping.
I`m very very sorry.
2nd shipping start 22 June.
Unsurprisingly, June 22 came and went and again I hadn't seen a doll head yet, so on June 26 I sent another email, this time demanding that my payment be refunded immediately. I got this response:
Interestingly, I ordered on the second or third day of the preorder, so I'm not sure why I'm not toward the beginning of the "order list". I also filed a paypal claim at this point but since it had been way more than 45 days it was closed immediately and I got nothing.Hi,
I`m working hard but delay. because of mass-produced.
Please wait your turn. I`m shipping by order list.
I`m very very sorry.
I`ll send you this week.
Last week, on July 3, I got this email from Ricky:
At this point I know NO ONE who has gotten their head from this order, and I'm not sure Ricky has shipped any heads at all. Certainly this is now five times that Ricky has been "almost ready" to ship my doll only to delay further. Tomorrow I'm going to file a claim with my bank to try to get my money back, because I don't think I'm ever going to see the head and I don't even WANT the head anymore -- I want my $270 back. If I had known it would take over five months I'd never have ordered it.Hi.
I was expected to shipping doll today, but shipping off is behind schedule. Because of a problem on the doll production process at present. I have solved problems, So I'll be expected to resume shipping off again next week. I'm very very sorry because I'll do shipping off postponement.
The entire experience has been horrible. Up until the July 3 email the only time I have had any contact from Ricky was when I emailed to ask for refunds or threaten to file a claim with my bank.
I strongly discourage anyone from ordering from Ricky. While the dolls are lovely the likelihood is you won't see them for months if ever, and Ricky will not do you the courtesy of letting you know your order is delayed unless you threaten.