Luts Feedback (2009)

[Jialle]

* What did you order?
KDF Girl Ani Real Skin
* When did you order?
May 18, 2009
* Did you order directly from the company, or through a distributor or dealer?
Direct from company
* How was the communication?
Excellent
* How easy was it to pay?
Easy peasy with credit card.
* How long did it take to ship?
28 days, 20 business days. She was shipped June 10 and arrived at my house June 15 because of the weekend.
* Was the quality appropriate for the price, in your opinion?
She was worth every penny.
* Did the item look like the sales pictures?
Even better in real life n_n
* Were you satisfied with the product?
Completely.
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Oh definitely.
* Would you buy this company's products second-hand?
If it were being offered with the default face up then yes.

[rianne]

* What did you order?
KDF Bory girl, 2 wigs, 2 hairpins, eye putty

* When did you order?
June 1

* Did you order directly from the company, or through a distributor or dealer?
directly from Luts

* How was the communication?
perfect

* How easy was it to pay?
Paypal-very easy

* How long did it take to ship?
about 3 weeks

* Was the quality appropriate for the price, in your opinion?
definitely

* Did the item look like the sales pictures?
exactly

* Were you satisfied with the product?
absolutely

* Would you order from this company again?
Yes

* Would you buy this company's products second-hand?
Yes

[5_of_Spades]

* What did you order?
Kid Delf Boy BORY with make-up
Kid Delf Head HODOO
Strings, eyes, hooks, and wigs

* When did you order?
2009-06-08

* Did you order directly from the company, or through a distributor or dealer?
Company.

* How was the communication?
No communication needed.

* How easy was it to pay?
Credit card, easy.

* How long did it take to ship?
Arrived at 2009-07-01, that is including inspection at customs and statutory holiday. Surprisingly fast.

* Was the quality appropriate for the price, in your opinion?
Always found dolls to be overpriced, but buys them anyways... So no complaints there.
Good quality. One of the heads had a little bit of stain from the magnet, but lightened with magic eraser, and easily covered with wig.

* Did the item look like the sales pictures?
Face-up lower lip not even, otherwise fine.

* Were you satisfied with the product?
Mostly yes.

* If you weren't satisfied, how did the company solve your problem?
NA

* Would you order from this company again?
Parts and tools, yes. Doll? Not until the next even sale. The free event head was lovely.

* Would you buy this company's products second-hand?
Depends on circumstances.

[bbotss]

* What did you order?

wigs and shoes.

* When did you order?

June.

* Did you order directly from the company, or through a distributor or dealer?

Directly.

* How easy was it to pay?

Very easy. I paid via CC.

* How long did it take to ship?

1 day after my order was confirmed.

* Was the quality appropriate for the price, in your opinion?

Yes.

* Did the item look like the sales pictures?

Yes.

* Were you satisfied with the product?

Yes.

* Would you order from this company again?

Definitely.

* Would you buy this company's products second-hand?

Sure.

[eveshka]

* What did you order?
Wigs, shoes, parts

* When did you order?
1 July 2009

* Did you order directly from the company, or through a distributor or dealer?
Directly.

* How was the communication?
Perfect!

* How easy was it to pay?
Paypal... easiest in the book.

* How long did it take to ship?
They shipped in less than 24 hours.

* Was the quality appropriate for the price, in your opinion?
Yes!

* Did the item look like the sales pictures?
All was perfect!

* Were you satisfied with the product?
Yup!

* If you weren't satisfied, how did the company solve your problem?
Um... everything was fine, so no need!

* Would you order from this company again?
Yep!

* Would you buy this company's products second-hand?
Been there, done that. Doing again, too.

[MizuKi7]

* What did you order?
WS New Type Dreaming Vampire Shiwoo w/ Face-up head; Type 3 WS Delf Body; two pairs of glass eyes, 18mm red and 16mm blue; one long Delf Silver Wig; 2 pairs of stripy knee-high socks for DF and KDF; a pair of black underwear for KDF; a set of clothes for DF.
* When did you order?
I believe it was the 4th of June.
* Did you order directly from the company, or through a distributor or dealer?
From their site ^_^
* How was the communication?
We did not need any.
* How easy was it to pay?
Easy I guess, though the site had some problems with credit card payment at the beginning.
* How long did it take to ship?
It shipped on the 25th of June, was at the post on the 27th but they didn't let us take him until the 3rd of July.
* Was the quality appropriate for the price, in your opinion?
Yes!! <3 Though the head was a little rough and they forgot the face-up. T^T
* Did the item look like the sales pictures?
Except for the face-up less head, yes.
* Were you satisfied with the product?
I was a little disappointed, but I am definitely not mad at Luts, the doll is so beautiful.
* If you weren't satisfied, how did the company solve your problem?
They offered me to send the head back and they would refund me shipping, but from the 25th of July to the 22nd of August I'll be in France so I don't really know what to do, I don't want it sent back.
* Would you order from this company again?
I have one body for the event head and at least 2 more dolls planned so yes...
* Would you buy this company's products second-hand?
Yah. If it would be a Nanuri '07 or Breakaway of any type. Other way I'm not a fan of second hand.

[tehbunnehfoofoo]

* What did you order?
A couple wigs, doll underwear, eyes and two little baby bunny toy.

* When did you order?
As far i remember, last week.

* Did you order directly from the company, or through a distributor or dealer?
Directly.

* How was the communication?
I didn't communicate them, but in the times i did, they answered pretty fast via QA board.

* How easy was it to pay?
I love paypal.

* How long did it take to ship?
Less than three days after i payed.

* Was the quality appropriate for the price, in your opinion?
Pretty much

* Did the item look like the sales pictures?
Mostly yes, they sent me the wrong set of baby bunnies, but that's okay for me.

* Were you satisfied with the product?
Yes.

* If you weren't satisfied, how did the company solve your problem?
~

* Would you order from this company again?
Yes.

* Would you buy this company's products second-hand?
Yes.

[Catchan]

* What did you order?
A blank Kid Delf Hodoo

* When did you order?
June 19th or June 20th...I don't remember exactly.

* Did you order directly from the company, or through a distributor or dealer?
From the web site

* How was the communication?
Didn't feel the need to comunicate much.

* How easy was it to pay?
Paypal.

* How long did it take to ship?
24 days...16 business days. He was shipped on the 13th they(got a head I wasn't expecting.) arrived on the 16th.

* Was the quality appropriate for the price, in your opinion?
Yeah, I mean I guess so.

* Did the item look like the sales pictures?
I think he looks a bit better in person...I got him blank so I don't know how their face-ups look in person.And the event head looks lovely, too.

* Were you satisfied with the product?
Yes.

* If you weren't satisfied, how did the company solve your problem?
There was no problem.

* Would you order from this company again?
Yes.

* Would you buy this company's products second-hand?
Most likely.

[sylvian]

* What did you order?
A KDelf Bory Boy with a default faceup and his outfit and shoes, then I added a faceup for the Free Summery 09 Head and some more wigs.

* When did you order?
Mid June.

* Did you order directly from the company, or through a distributor or dealer?
From the web site

* How was the communication?
Easy and prompt. They let me know how much more i had to pay and assured me that I could have everything in one box at once.

* How easy was it to pay?
Paypal.

* How long did it take to ship?
About 3 weeks

* Was the quality appropriate for the price, in your opinion?
Sort of. His faceup and the summery head faceup are beautiful and his wig. His clothes are well made but considering they are meant to be for his size, the shorts won't do up.

* Did the item look like the sales pictures?
He's cuter in RL.

* Were you satisfied with the product?
Yes.

* Would you order from this company again?
Yes.

* Would you buy this company's products second-hand?
Definitely. I am looking for a Senior Delf Female body for the Summery Head on the Mp
__________________

[Jinchan]

* What did you order?
Kid Delf Ani Boy with face up, A Richard Set and a pair of boots

* When did you order?
June 16th

* Did you order directly from the company, or through a distributor or dealer?
Directly from the company~

* How was the communication?
They are such nice people T^T And they reply questions super super fast and are very precise with their information.

* How easy was it to pay?
It was super easy with CC, but if the orderer's name and the CC holder's name is different, they will ask you for certain documents before they proceed

* How long did it take to ship?
21 working days but if including weekends about 29 days. Shipping only took 3 days

* Was the quality appropriate for the price, in your opinion?
Need I say more? Yes totally worth every penny you put in it! His skin is really smooth, the wig, the makeup, can't express it x.x

* Did the item look like the sales pictures?
Oh yes, but I think he looks way better in real life! Photos don't do him justice!

* Were you satisfied with the product?
100% yes but his left leg is strung somewhat loosely, but I'm alright with that.

* If you weren't satisfied, how did the company solve your problem?
No complaints here~

* Would you order from this company again?
Most definately! I might want to get a body for the Summary head I recieved ^^

* Would you buy this company's products second-hand?
It really depends on what the product is, if it's something I really want I don't mind but other than that maybe not.

[jeorge-fontaine]

I have three here.

* What did you order?
A NS Type 2 Lishe, girl Hands, clothes and some other small items.

* When did you order?
March 19th

* Did you order directly from the company, or through a distributor or dealer?
Directly.

* How was the communication?
N/A I didn't contact them

* How easy was it to pay?
Easy. Credit Card.

* How long did it take to ship?
three weeks

* Was the quality appropriate for the price, in your opinion?
It seems so. It was nice to see they changed their neck pieces to avoid scratching the neck like they used to.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Yes.

* Would you order from this company again?
Yes.

* Would you buy this company's products second-hand?
Yes and always will.




* What did you order?
Clothes, Eyes, wigs, and other small items.

* When did you order?
April 26th

* Did you order directly from the company, or through a distributor or dealer?
Directly

* How was the communication?
N/A didn't contact them.

* How easy was it to pay?
Easy, credit card.

* How long did it take to ship?
A couple days.

* Was the quality appropriate for the price, in your opinion?
Mostly, The silver "DW-86" has frizzing in the bang and back and the "PIERCE EARRING For All (Opal White)" are far too big to be used for dolls.

* Did the item look like the sales pictures?
Yes with the exception of the Silver wig, see above and the "SKULL STAR SET For Kid Delf ". The sweater vest was quite large and could fit a Delf girl.

* Were you satisfied with the product?
For the most part, yes.

* If you weren't satisfied, how did the company solve your problem?
I didn't bother to solve the issue.

* Would you order from this company again?
Yes.

* Would you buy this company's products second-hand?
Yes.




* What did you order?
Clothes, shoes, wigs, eyes and some small items.

* When did you order?
June 6th

* Did you order directly from the company, or through a distributor or dealer?
Directly

* How was the communication?
Good, I asked them to combine two orders. (Though they forgot to ship the second order but refunded us the shipping cost into store credit like they said they would anyways)

* How easy was it to pay?
Easy, credit card.

* How long did it take to ship?
Two weeks. An additional week for the order they forgot to combine in.

* Was the quality appropriate for the price, in your opinion?
Quality seemed good, the DW-170's bangs weren't as nice as my older one. Everything else was good.

* Did the item look like the sales pictures?
Yes with the exception of the DW-170 wig, they sent me the regular fiber instead of the heat-resistant one I ordered.

* Were you satisfied with the product?
For the most part, yes. The Summery head was also a nice bonus.

* If you weren't satisfied, how did the company solve your problem?
I didn't bother to solve the issue since it wasn't a big deal.

* Would you order from this company again?
Yes.

* Would you buy this company's products second-hand?
Yes

[Ryokitty]

* What did you order?
Limited Edition Pirate Lio

* When did you order?
June 1st, 2009

* Did you order directly from the company, or through a distributor or dealer?
Directly

* How was the communication?
Okay, I suppose. I didn't really communicate much with them, only to ask if I would also get the limited edition summer head with my order, which they responded back with that I may get it. (Which I did end up getting)

* How easy was it to pay?
Very easy, I paid with Paypal

* How long did it take to ship?
I would say approximately 4 and a half weeks, 22 business days. I got my package before I went on my long trip, so I got to take it with me like I had hoped.

* Was the quality appropriate for the price, in your opinion?
I was expecting the Zuzu Delf to be just a little bigger, even for a $300 set. However, I'm fully happy with what I got and think the quality is perfect.

* Did the item look like the sales pictures?
Oh yes, it was a full set after all. The face up is a little different, but all in all it looks the same.

* Were you satisfied with the product?
Very much! I was happy to get the Summery Head, even though I have no body for it. I also got the face unpainted. Not sure what I want to do with it yet.

* If you weren't satisfied, how did the company solve your problem?
Had no problems.

* Would you order from this company again?
Yes.

* Would you buy this company's products second-hand?
Depending on what the product is I'm buying. But, I most likely would.

[Nathalye]

* What did you order? Delf El without face up, wig and eyes.
* When did you order? 15 June
* Did you order directly from the company, or through a distributor or dealer? The company
* How was the communication? It was good. There was some problem with the shipping address not being the same as the billing address but we solved it easily by mail.
* How easy was it to pay? Almost too easy, paypal. ^.^'
* How long did it take to ship? 18 working days to send of then 4 more to get here.
* Was the quality appropriate for the price, in your opinion? Oh yes!
* Did the item look like the sales pictures? The wig is a bit differently styled, but I don't care much since I like it this way.
* Were you satisfied with the product? Very much so.
* If you weren't satisfied, how did the company solve your problem? -
* Would you order from this company again? I'm already planing to...
* Would you buy this company's products second-hand? Yes.

[capetieno]

* What did you order? Kid Delf Bory Boy w/ faceup, Delphinus Clothes Set, a wig, and a pair of glass eyes
* When did you order? June 24th
* Did you order directly from the company, or through a distributor or dealer? Directly from the company
* How was the communication? Answered my first question about head molds, didn't answer my question about restocking of clothing items. Responded in 2 days though. Very polite and informative.
* How easy was it to pay? Very easy with a credit card.
* How long did it take to ship? Shipped on July 14th (20 days)
* Was the quality appropriate for the price, in your opinion? Very much so.
* Did the item look like the sales pictures? Yes. Almost exactly.
* Were you satisfied with the product? Very. Except for shirt from the Delphinus Set (it's hard to fit)
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yes, once I find enough items to justify the shipping costs.
* Would you buy this company's products second-hand? If I liked the product, yes.

[rainwaltz]

What did you order?
SDF LE Magical Twin Fia Fullset

When did you order?
17th May 2009, just before the LUTS Summer Event asI didn't want to get caught in the delays.

Did you order directly from the company, or through a distributor or dealer?
A friend helped me from the website.

How was the communication?
No need for any!

How easy was it to pay?
I'm not sure, my friend did it. But I should think it was easy.

How long did it take to ship?
Arrived on 18th June, exactly one month! I didn't even get the shipping notice.

Was the quality appropriate for the price, in your opinion?
Definitely! She came with a wig, glass eyes, full dress set and shoes, which would have cost at least 100 USD more if I'd bougt them separately. And she's a limited.

Did the item look like the sales pictures?
She looked awesome, from her faceup to her clothes!

Were you satisfied with the product?
Yep!

If you weren't satisfied, how did the company solve your problem?
-N/A-

Would you order from this company again?
I'm considering a JDF.

Would you buy this company's products second-hand?
Sure, as long as the products are still in reasonable quality.

[embee]

What did you order?
Two wigs (I can't remember exactly what their names were)

* When did you order?
July 30th

* Did you order directly from the company, or through a distributor or dealer?
Directly through the company

* How was the communication?
While I didn't really have to communicate with them, I found all the confirmation emails came fast and were very friendly

* How easy was it to pay?
Very easy to pay with credit card.

* How long did it take to ship?
It was very fast. Luts shipped the day after I bought it, and it must have been sent with a fast option for shipping, because it got here VERY quickly.

* Was the quality appropriate for the price, in your opinion?
Very much so, the wigs weren't that expensive, as high quality wigs go...and they're both absolutely gorgeous.

* Did the item look like the sales pictures?
Both of the wigs were a little longer than the sales picture, but the colour was even prettier in person, and on the doll the style was pretty much identical.

* Were you satisfied with the product?
Very much so, I think that these are some of the highest quality wigs I own. They're very soft and thick, and the colour is much prettier in person than on the website.

* Would you order from this company again?
Absolutely. I'd probably look to do it with another person though, as the shipping cost was a little high. If i couldn't find someone though, I would still order from them again.

* Would you buy this company's products second-hand?
Definitely.

[Kiki]

* What did you order?
KDF Bory girl with faceup, wig, outfit & shoes.

* When did you order?
16th July

* Did you order directly from the company, or through a distributor or dealer?
directly from Luts

* How was the communication?
Didn't have to contact them about anything but all confirmation emails came through perfectly.

* How easy was it to pay?
Super easy paid with paypal.

* How long did it take to ship?
Received shipping notice just under 2 weeks from order date.

* Was the quality appropriate for the price, in your opinion?
Absolutely, she is amazing.

* Did the item look like the sales pictures?
Yep but even better ^^

* Were you satisfied with the product?
Definately, her faceup is so pretty and delicate, she is perfect.

* Would you order from this company again?
Yes

* Would you buy this company's products second-hand?
Yes, depending on condition and cost.

[PinkPlushii]

* What did you order? - LACERTA SET (Ver.2) For Senior Delf Boy

* When did you order? Around the date of July 26th, 2009.

* Did you order directly from the company, or through a distributor or dealer? - Directly from the company.

* How was the communication? - Good! The confirmation for the payment took a few days, which made me nervous, but apparently they were on vacation when I ordered. They sent a shipping confirmation several days after though!

* How easy was it to pay? It was a little confusing. We tried paying by credit card, but we kept on getting an error because we paid with my mom's credit card and I signed up under my name. Then it took us a while to find the paypal option because it was under "Wire transfer". I think the next time will be a lot easier. XD

* How long did it take to ship? Extremely quickly! It was sent out on August 6th, 2009 and arrived today on August 10th, 2009. They said it would take about 10-15 days to be shipped, and the expected arrival date on their website listed for my order was the 14th. It came four days earlier, and I didn't even wait 10-15 days. I am pleasantly surprised!

* Was the quality appropriate for the price, in your opinion? - Most definitely!

* Did the item look like the sales pictures? - The scarf is a little bit yellower in person, but everything else is spot on! :]

* Were you satisfied with the product? - Yes I am!

* If you weren't satisfied, how did the company solve your problem? - N/A

* Would you order from this company again? - Definitely!

* Would you buy this company's products second-hand? - If I find an item for a good price, it's well taken care of, and the seller has good feedback, I don't see why not.

[Leenah]

* What did you order?
Kid Delf Bory Girl
2 wigs, a pair of shoes, a doll brush
Summer Event head came with the order

* When did you order?
30 June 2009

* Did you order directly from the company, or through a distributor or dealer?
Directly from the company

* How was the communication?
I did not have a need for questions, so none were asked.

* How easy was it to pay?
Not as easy as paypal, but easy enough!

* How long did it take to ship?
Oh wow, really quick! I got my doll on the 25th of July. Actual shipping time took less than three days.

* Was the quality appropriate for the price, in your opinion?
The quality of everything ordered was definitely worth the price.

* Did the item look like the sales pictures?
Very much so.

* Were you satisfied with the product?
Definitely! I was able to bond with the doll very well and she's really adorable.

* If you weren't satisfied, how did the company solve your problem?
n/a

* Would you order from this company again?
Definitely. I would most definitely buy clothes, shoes, wigs, etc. The dolls are gorgeous and should I ever really like a head mold again, I would definitely consider.^^


Other comments:
This doll poses beautifully. I think that, for this reason, it would make a good "beginners" doll.

Also, the feet of the Kid Delfs are wider than the feet of most standard shoes. Not sure what other companies would fit, but I recommend buying the doll shoes from Luts. I intended my two MSD girls to share shoes, but this is not possible because of the different sizes, haha.

[Idella]

* What did you order?
A Bory boy, the Richard set, some shoes, a cherry coloured wig and some eyes.

* When did you order?
30th of July.

* Did you order directly from the company, or through a distributor or dealer?
Directly from the company.

* How was the communication?
Good. I only had one question and someone responded to me quickly in pretty good English. It was mildly annoying that they didn't email me a tracking number and I stumbled across it by accident.

* How easy was it to pay?
Simple, by credit card.

* How long did it take to ship?
Seven business days, and that's including their summer holiday. He spent longer in the mail than he did being made. O_O;

* Was the quality appropriate for the price, in your opinion?
Yes, I think so. He's just as beautiful in person as in the promo images.

* Did the item look like the sales pictures?
The doll himself? Indeed. The faceup had a different tint, but it looks like they matched it to the wig I ordered. You can't ask for much more than that! ^^

The cherry wig colour is a lot duller in person - it's more of a natural auburn than the OMGRED it looks like on the site. It's still very nice though.

One note about the outfit - Kid Delfs have big butts and I cannot lie. When he sits he gets some serious plumber's cleavage and the pants pop open from time to time.

* Were you satisfied with the product?
Definitely.

* If you weren't satisfied, how did the company solve your problem?
NA

* Would you order from this company again?
Yes, absolutely.

* Would you buy this company's products second-hand?
I don't see why not.