Luts Feedback (2009)

[lucyhayashi]

* What did you order?
SSDF Regen

* When did you order?
12/15/09 Korea Time

* Did you order directly from the company, or through a distributor or dealer?
Luts website

* How was the communication?
It was ok.. I asked them my order status and they told me he would be ready in 3 to 7 days.. then I got shipping notice the next day...

* How easy was it to pay?
Pretty easy. they accept credit card.

* How long did it take to ship?
46 days

* Was the quality appropriate for the price, in your opinion?
I got him from the 15% off event. With the discount, he is totally worth it!

* Did the item look like the sales pictures?
Kinda, only the resin color is more yellow in picture... XD

* Were you satisfied with the product?
Yes.

* Would you order from this company again?
Maybe

* Would you buy this company's products second-hand?
Yes.

[Kurisu]

* What did you order?
Luts Senior Delf Dahila, wig, eyes, shoes, new strings and facecaps

* When did you order?
1. December 2008

* Did you order directly from the company, or through a distributor or dealer?
Directly from eluts.com

* How was the communication?
Very satisfying

* How easy was it to pay?
Easy

* How long did it take to ship?
About a week

* Was the quality appropriate for the price, in your opinion?
Very! But unfortunately, one of the leg-pieces was broken because of the shipping, so I had to send it back and get another one in stead.

* Did the item look like the sales pictures?
Yes

* Were you satisfied with the product?
Very! I'm SO thrilled that I bought her. <3

* If you weren't satisfied, how did the company solve your problem?
Well, I was satisfied, but I had to contact Luts because of a broken leg-piece that had been broken when it was shipped to me. But the whole time Luts were VERY nice and understanding, and they never doubted that I should get another leg-piece, and they payed the costs aswell in form of shoppingpoints. ^^

* Would you order from this company again?
Scertainly!

* Would you buy this company's products second-hand?
I don't really fancy the idea of buying my dolls second-hand. But who knows, maybe. XD

[kuposama]

* What did you order?
Delf Chiwoo with default face-up, plus I received the '08 Winter Event head.

* When did you order?
On December 29th, 2008.

* Did you order directly from the company, through a distributor, or dealer?
Ordered from the company.

* How was the communication?
Fine, I guess.

* How easy was it to pay?
Pretty easy, I guess.

* How long did it take to ship?
It took 43 days to ship and he was sent to my house on the February 13th, but I picked him up on February 14th.

* Was the quality appropriate for the price, in your opinion?
Yes.

* Did the item look like the sales pictures?
Pretty much, but he has a different face-up than in the pictures. Though, I think this face-up's better.

* Were you satisfied with the product?
Yes.

* If you weren't satisfied, how did the company solve your problem?
N/A.

* Would you order from this company again?
Not anytime soon, but maybe.

* Would you buy this company's products second-hand?
It depends.

[parisbvamp]

What did you order? Luts Bory with faceup, Zuzu delf, a wig and the outfit for the zuzu


When did you order? December 13, 2008

Did you order directly from the company, or through a distributor or dealer? company

How was the communication? Good, they told me about two weeks before it shipped that the zuzu outfit was out of stock and wouldn't be back in stock, so they asked me what to do with it, and I just asked for credit, which they applied after the order was shipped.

How easy was it to pay? Easy, I used a credit card.

How long did it take to ship? Forever it seems. But it shipped on Feb 10, 2009

Was the quality appropriate for the price, in your opinion? Yes, everything was beautiful

Did the item look like the sales pictures? Yes.

Were you satisfied with the product? Yes

If you weren't satisfied, how did the company solve your problem? na

Would you order from this company again? Yes, and already have.

Would you buy this company's products second-hand? Yes, have and will.

[VampireAngel13]

What did you order?
Delf El BW dreaming head
Shiwoo hands
5 neck pieces

When did you order?
dec 12 2008

Did you order directly from the company, or through a distributor or dealer?
company

How was the communication?
ok. i asked them lots of questions and i got the same answer (your order will be another 2-3 weeks) every time i asked. the third time they answered with that, they sent my order off the next day :\

How easy was it to pay?
it freaked me out at first that there was no paypal option, but it didnt matter in the end, it was just as easy to use credit card.

How long did it take to ship?
an eternity. not until jan 24

Was the quality appropriate for the price, in your opinion?
absolutely. i love him X3

Did the item look like the sales pictures?
nope, he was better.

Were you satisfied with the product?
yes, yes, yes!
donuts are magical pieces of resin that make all my dolls better, my El is fabulous (tho im not crazy about the twisty head-cap. its not his fault however XD) and the extra hands and wig that they sent me are great too^^

If you weren't satisfied, how did the company solve your problem?
no issue, just a long (for me) wait.

Would you order from this company again?
if i had too. but i dont like waiting forever. i is impatient.

Would you buy this company's products second-hand?
yep. if i needed something that was available...

[lingchuan]

* What did you order?
Kid-DELF Mocha.
* When did you order?
Jan 10th, 2009.
* Did you order directly from the company, or through a distributor or dealer?
Through a distributor.
* How was the communication?
N/A
* How easy was it to pay?
Yes.
* How long did it take to ship?
45 days for manufacture，and it cost 2 other days on the way. So I resieved my girl on Feb 26th.
* Was the quality appropriate for the price, in your opinion?
Yes, and I recieved a pair of shoes for free as event~
* Did the item look like the sales pictures?
My doll is without makeup, but she's more cute than my image.
* Were you satisfied with the product?
Yep, but her siding lines looks terrible
* If you weren't satisfied, how did the company solve your problem?
N/A, I solved the problem in DIY way~
* Would you order from this company again?
Maybe……
* Would you buy this company's products second-hand?
That's desided by the fortune.

[Kereneko]

* What did you order?

KDF Aru, Shoes, and socks. Also got Wintery Event head

* When did you order?

Jan 1st 2009

* Did you order directly from the company, or through a distributor or dealer?

Directly

* How was the communication?

Great!

* How easy was it to pay?

Very easy ^^

* How long did it take to ship?

57 days

* Was the quality appropriate for the price, in your opinion?

Very great quality

* Did the item look like the sales pictures?

Yes.

* Were you satisfied with the product?

Very satisfied

* If you weren't satisfied, how did the company solve your problem?

N/A

* Would you order from this company again?

yep

* Would you buy this company's products second-hand?

yes

[eveshka]

* What did you order?
Delf El Type 3 NS with faceup, two wigs and underwear.

* When did you order?
1/13

* Did you order directly from the company, or through a distributor or dealer?
Directly from Luts

* How was the communication?
N/A - Needed no communications.

* How easy was it to pay?
Very easy, used Paypal

* How long did it take to ship?
44 days, including weekends. This was during the event, and was well within event tolerances.

* Was the quality appropriate for the price, in your opinion?
Yes

* Did the item look like the sales pictures?
Yes

* Were you satisfied with the product?
Yes

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Absolutely

* Would you buy this company's products second-hand?
Definitely

[Muisje]

* What did you order?
CP Delf El dreaming head in WS (new type/type 2)

* When did you order?
December 2008 during the event period. The order arrived at the beginning of February 2009.

* Did you order directly from the company, or through a distributor or dealer?
I ordered the head as part of a group order placed at Luts. I'm replying to this thread to mention some issues I had with the head I ordered.

* Was the quality appropriate for the price, in your opinion?
Luts lowered the prices before the order was placed, but the quality was worse than when I ordered the same type of head a year ago.

* Were you satisfied with the product?
Not entirely. The eyelid lines that should be on the upper eyelids were absent as if the head came from an old mold or something and was missing details. The head was also covered in scratches as if someone had sanded it. The head from top till the brows, cheeks, eye lids, and chin had light and long scratches on them. This is not the damage that would happen if you drop the head, but if you sand it poorly with sanding paper.
I bought a deaming El head a year ago and it did not have these scratches. In fact it has no traces of ever being sanded by Luts.
Luckily I could get rid of the scratches by sanding the entire head with polishing paper. I painted in the missing eyelid lines when I did a face-up.

* If you weren't satisfied, how did the company solve your problem?
I solved the problem myself.

* Would you order from this company again?
I'm not sure. I have bought from Luts several times before (multiple heads and full dolls) and have so far been a very happy customer, but I don't like the sudden poor quality. Perhaps Luts was rushed due to the event, but still I get a good head one hear and a poor head the next.

* Would you buy this company's products second-hand?
Sure. I have done so several times before.

[VelvetBat]

* What did you order?
A Luts delf Angel elf Soo, a luts delf mature type 2 body, 2 pair of eyes and some accessoires. All at once.

* When did you order?
December 12, 2008

* Did you order directly from the company, or through a distributor or dealer?
I ordered directly from the company

* How was the communication?
The communication was very good. Because their event they were kind of late, but when I posted a question at their Q&A board of how long it would take, they replied very friendly within 24 hours.

* How easy was it to pay?
Really easy. I have chosen paypal and I got their paypal adress and then I had to send the money myself through paypal without any problems.

* How long did it take to ship?
It took quite long. My doll arrived at February 20th, 2009. It was because of their event, so I understand. I have ordered more dolls from them in the past (but not during event periods) and they all had shipping within 4 weeks.

* Was the quality appropriate for the price, in your opinion?
Very, very good! I love the quality of Luts delfs. And their prices are also very fair.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Yes! However, Luts forgot to add one pair of eyes that I ordered but... (see next question)

* If you weren't satisfied, how did the company solve your problem?
... when I posted about it at their Q&A board, they said that they have noticed the missing eyes, but they didn't know which customer was missing them. So when I posted the message, they said they would ship the eyes right away and they did. Without any problems or extra costs.

* Would you order from this company again?
Definately!

* Would you buy this company's products second-hand?
If it would be a sold out limited maybe. But that's because I prefer to buy my dolls fresh and new from the company.

[hyokito]

* What did you order?
SDF Abadon without face-up, wigs, head masks and combine carrier bags after

* When did you order?
11.02.09, payment confirmed on 13.02.09, and payment confirmed for combine order on 23.03.09

* Did you order directly from the company, or through a distributor or dealer?
directly from the company

* How was the communication?
Very good, I changed shipping address and combine order, all communication very kindly.

* How easy was it to pay?
very easy, I use paypal.

* How long did it take to ship?
26 business days after first confirmed payment, Shipped on 21.03.09 and arrived me on 23.03.09

* Was the quality appropriate for the price, in your opinion?
Wonderful!! this is my first doll but I love Luts resin quality.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Yes.

* If you weren't satisfied, how did the company solve your problem?
nothing.

* Would you order from this company again?
Sure!! > <

* Would you buy this company's products second-hand?
May be if the items sold out from website. or I want only some part(splits).

[sketchy ritsuka]

* What did you order?
KD BORY (boy) with face-up

* When did you order?
Febuary 26th

* Did you order directly from the company, or through a distributor or dealer?
Directly

* How easy was it to pay?
Very. CC.

* How long did it take to ship?
Without counting the holiday, approx. 42 business days

* Was the quality appropriate for the price, in your opinion?
Yes!

* Did the item look like the sales pictures?
He looks better! c:

* Were you satisfied with the product?
Very much so.

* If you weren't satisfied, how did the company solve your problem?
n/a

* Would you order from this company again?
Most definitely.

* Would you buy this company's products second-hand?
Yes c:

[Wotan]

* What did you order?
Delf Kum-Ran NS, two sets of option hands, glass eyes, some SD cookies, and an SD-sized bike.
* When did you order?
February 7
* Did you order directly from the company, or through a distributor or dealer?
Directly from the company.
* How was the communication?
No problems. I posted a couple of questions to their Q&A board, and received responses within a day or two.
* How easy was it to pay?
Easy (CC).
* How long did it take to ship?
Less than a month from the day I ordered to the day my doll arrived.
* Was the quality appropriate for the price, in your opinion?
Absolutely!
* Did the item look like the sales pictures?
Yes.
* Were you satisfied with the product?
Completely. The only "problems" that I had were that the bike was shipped separately from the doll and other items (which was fine, and completely understandable given the sizes of the items, but unexpected) and the tracking number I was given on their site was input incorrectly, so I was trying to track a nonexistent package.
* If you weren't satisfied, how did the company solve your problem?
I posted to their Q&A board with questions about the items being shipped separately and the tracking number, and they completely addressed those issues and apologized profusely. The doll arrived the next mail day after the bike, so all was well!
* Would you order from this company again?
In a !
* Would you buy this company's products second-hand?
Given the right circumstances, yes. Their prices make buying new worth the while, though.

[Caillou]

* What did you order?
Luts Kid Delf Ttory with faceup, one wig, one pair of shoes, one set of clothes

* When did you order?
February 10th 2009

* Did you order directly from the company, or through a distributor or dealer?
Luts website

* How was the communication?
The communication was great, I posted a message on the board because I started to worry about the delay and they answered very nicely and quickly.

* How easy was it to pay?
Very easy, used credit card.

* How long did it take to ship?
45 days

* Was the quality appropriate for the price, in your opinion?
The quality is great, everything is perfect, the faceup is amazing. Worth the price.

* Did the item look like the sales pictures?
Yes approximately.

* Were you satisfied with the product?
Yes, very much.

* Would you order from this company again?
Surely

* Would you buy this company's products second-hand?
Yes.

[imnotscared]

* What did you order?
Delf Shiwoo type2 body, no face up

* When did you order?
3/25/09

* Did you order directly from the company, or through a distributor or dealer?
Directly from the company website

* How was the communication?
Fine though the only message I got from them was my payment info was accepted.

* How easy was it to pay?
Super easy

* How long did it take to ship?
Four days.

* Was the quality appropriate for the price, in your opinion?
Very much so. Though I was surprised to see that Luts doesn't sand their seams.

* Did the item look like the sales pictures?
Pretty much though the sample they have up is fully dressed and has a face-up.

* Were you satisfied with the product?
Oh yes. I love this doll

* Would you order from this company again?
Yes.

* Would you buy this company's products second-hand?
Yes.

[tai]

* What did you order?
A KDF Bory boy with default face-up

* When did you order?
FEB 2, 2009

* Did you order directly from the company, or through a distributor or dealer?
Directly from the company

* How was the communication?
Great ;]

* How easy was it to pay?
Very easy

* How long did it take to ship?
35 business days

* Was the quality appropriate for the price, in your opinion?
Yup

* Did the item look like the sales pictures?
Approximately yeah

* Were you satisfied with the product?
Totally

* Would you order from this company again?
Most definitely

* Would you buy this company's products second-hand?
Possibly yeah

[Araignette]

* What did you order?
Honey Delf Muffin. Default face up. Shoes and eyes.
* When did you order?
Jan 6th.
* Did you order directly from the company, or through a distributor or dealer?
Company.
* How was the communication?
Very nicely handled.
* How easy was it to pay?
CC easy.
* How long did it take to ship?
Not terrible. Mid March.
* Was the quality appropriate for the price, in your opinion?
Yep!!!
* Did the item look like the sales pictures?
Yep.
* Were you satisfied with the product?
Love it!
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yep.
* Would you buy this company's products second-hand?
Kinda already did. Have an Ani As Well. Well And an Ani elf head.

[acanthiel]

* What did you order?
Dreaming Lishe head and two pairs of Senior Delf sized boy shoes
* When did you order?
February 12th (13th in Korea)
* Did you order directly from the company, or through a distributor or dealer?
Directly from the Luts site
* How was the communication?
very easy
* How easy was it to pay?
Very easy, sent the money via PayPal and it was confirmed the next day.
* How long did it take to ship?
A month and a half.
* Was the quality appropriate for the price, in your opinion?
Yes...actually, I'd say the shoes were worth more as they only cost $19 but are really nicely detailed!
* Did the item look like the sales pictures?
yes
* Were you satisfied with the product?
yes
* If you weren't satisfied, how did the company solve your problem?
Only problem I had was waiting so long. I finally asked on the Q & A and was told that they had received one head that was not up to their standards so had requested a replacement and that was what was taking so long--the order shipped out the day after I was told that, though. ^__^
* Would you order from this company again?
Yes, definitely.
* Would you buy this company's products second-hand?
I would and have.

[fujimiya_aya]

* What did you order?
Wigs and clothes.
* When did you order?
On the 2nd of April, 2009.
* Did you order directly from the company, or through a distributor or dealer?
Directly from LUTS.
* How was the communication?
Excellent, effective.
* How easy was it to pay?
Very easy. Just a click or two.
* How long did it take to ship?
Four days from the day of order right to my door. Destination: Europe. Amazing. One of the fastest ever.
* Was the quality appropriate for the price, in your opinion?
Yes, it was.
* Did the item look like the sales pictures?
Absolutely.
* Were you satisfied with the product?
Very much.
* If you weren't satisfied, how did the company solve your problem?
-
* Would you order from this company again?
As soon as I can afford.
* Would you buy this company's products second-hand?
Most of second hand prices are not value for money.

[psilon]

* What did you order?
I had ordered an MSD wig, KDW-42 For Kid Delf (Milk)

* When did you order?
Mar. 31 2009

* Did you order directly from the company, or through a distributor or dealer?
Directly from the company. (Luts Korea)

* How was the communication?
It was very good! Item seemed to be out of stock, I had asked when they would restock it, which then they told me that actually one was available and I was able to buy it.

* How easy was it to pay?
Paying online is easy. They give out a number of options. I had used direct deposit from my bank. (Available for Korean customers, I believe)

* How long did it take to ship?
It took 5 days.

* Was the quality appropriate for the price, in your opinion?
Yes. Luts always has appropriate quality for their price I love Luts

* Did the item look like the sales pictures?
The item didn't look exactly like the sales pictures. I think most Korean companies have way too good of photographing skills *laughs*. It took me a while to stylize the wig like the photograph on website.

* Were you satisfied with the product?
Yes, very much.

* If you weren't satisfied, how did the company solve your problem?

* Would you order from this company again?
Yes! Most definitely.

* Would you buy this company's products second-hand?
I usually do not buy second-hand products, but if it's something that was limited and the item was in good condition, then yes.