Results 1 to 6 of 6

Thread: Kerbey Lane Feedback (ALL)

  1. #1

    Kerbey Lane Feedback (ALL)

    We're not looking for whether or not you actually liked the sculpt or style of the item, but we'd love to know how you felt about the quality and customer service!


    You might consider including the following information:

    * What did you order?
    * When did you order?
    * How was the communication?
    * How easy was it to pay?
    * How long did it take to ship?
    * Was the quality appropriate for the price, in your opinion?
    * Did the item look like the sales pictures?
    * Were you satisfied with the product?
    * If you weren't satisfied, how did the company solve your problem?

  2. #2
    Senior Member Marketplace Ban l33tprincess's Avatar
    Join Date
    Sep 2004
    Location
    Vodkatown
    Posts
    771
    I ordered a SD10 Sara from Kerbey Lane 3 business days ago and she arrived on my doorstep a few hours ago! I couldn't be happier with their customer service. The lady on the phone took my order courteously and efficiently, and chatted with me about dolls, too!
    Payment was super easy, and I received a receipt with the doll when she arrived.
    I highly recommend Kerbey Lane for your doll purchases! You won't be disappointed!

    "None of us know what we’re doing, you see, we’re just fumbling for matches in the dark. If you’re lucky, you might eventually just strike the right one."

  3. #3

    Kerby Lane Feedback (2009)

    Kerby Lane Feedback

    Write about your experience with this company and their products!

    Please consider answering the following questions about your experience. If there is additional information that you would like to add, please feel free!


    * What did you order?
    * When did you order?
    * Did you order directly from the company, or through a distributor or dealer?
    * How was the communication?
    * How easy was it to pay?
    * How long did it take to ship?
    * Was the quality appropriate for the price, in your opinion?
    * Did the item look like the sales pictures?
    * Were you satisfied with the product?
    * If you weren't satisfied, how did the company solve your problem?
    * Would you order from this company again?
    * Would you buy this company's products second-hand?
    For a full list of forum staff, click here.
    This account does not accept PMs. Please ask the moderators if you need help.

  4. #4
    I didn't order anything, I just walked in. It was a truly pleasant experience! The people there are kind talented, knowledgeable, and enthusiastic. Its definitely a new favorite haunt of mine.

  5. #5
    is suddenly Soomed! irezumifan's Avatar
    Join Date
    Sep 2009
    Location
    Arlington, VA
    Posts
    1,318
    I also walked into the shop and heartily second circe-nausicca's opinion! The shop offers a great variety of SD, MSD, and Yo-SD clothing, shoes, eyes, wigs, etc... Basically anything you might need!

  6. #6
    sinking among the mist bubbledreams's Avatar
    Join Date
    Dec 2005
    Location
    Below Thailand and above Singapore
    Posts
    134
    Didn't know about this thread till now. Well, they were helpful and kind, so I shall leave them a feedback. This feedback is base on online service only. Never been to the shop, but maybe I shall go there in the future.

    * What did you order?
    Volks MSD Mihmi(funny they kept calling the name as Mimhi)
    * When did you order?
    August 1 2009 (actually entered for the lottery for Volks SD Michele and MSD Mihmi)
    * Did you order directly from the company, or through a distributor or dealer?
    Directly from Kerbey Lane
    * How was the communication?
    Fast communication, very helpful
    * How easy was it to pay?
    Very smooth transaction.
    * How long did it take to ship?
    I paid on Nov 12th, the items was shipped on Nov 17th (It took a while for the lottery results and the doll to arrive from Volks)
    * Was the quality appropriate for the price, in your opinion?
    Very appropriate, the items were well packet.
    * Did the item look like the sales pictures?
    Very close, in my opinion.
    * Were you satisfied with the product?
    Very satisfied~
    * Would you order from this company again?
    Definitely!
    Last edited by bubbledreams; 01-22-2010 at 05:17 PM.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •