Dollheart Feedback (ALL)

[alington]

* What did you order? Fantasy Alice (SD) outfit, SD blonde wig, and some shoes
* When did you order? 6/4/09
* Did you order directly from the company, or through a distributor or dealer? Still Plays with Dolls is a dealer.
* How was the communication? Excellent.
* How easy was it to pay? Easy--they charged my credit card (with a pre-order amount, and then the full amount when the order came in).
* How long did it take to ship? About as DollHeart promised--the wig took longer than I had expected. Both items shipped together in August.
* Was the quality appropriate for the price, in your opinion? Definitely. The outfit and wig are both amazing.
* Did the item look like the sales pictures? Exactly--or even more detailed.
* Were you satisfied with the product? Yes.
* Would you order from this company again? Yes--and I already have!
* Would you buy this company's products second-hand? Yes.

[darkawaii]

* What did you order?
Clothing, wigs and shoes
* When did you order? Aug 3, 2009
* Did you order directly from the company, or through a distributor or dealer? From the company
* How was the communication? great
* How easy was it to pay? very easy
* How long did it take to ship? exactly the shipping time quoted
* Was the quality appropriate for the price, in your opinion? Very much so <3333
* Did the item look like the sales pictures? yes
* Were you satisfied with the product? very much so
* If you weren't satisfied, how did the company solve your problem? They sent me the wrong wig, but offered to make up for it, and also send me a free gift to repay me for shipping cost of sending the incorrect wig back.
* Would you order from this company again? If only I had more money
* Would you buy this company's products second-hand? I have many times, and will again

[Razaera]

* What did you order?
A pair of SD13 boy boots, LS-594
* When did you order?
21st September 2009
* Did you order directly from the company, or through a distributor or dealer?
Directly ^^
* How was the communication?
Pretty alright, I did email them once to ask if my package had been shipped yet, they responded quite promptly ^^
* How easy was it to pay?
Too easy... it's so tempting to order again. Paypal. ^^
* How long did it take to ship?
The package reached me on 3rd Oct, they'd shipped it out on the 26th September.
* Was the quality appropriate for the price, in your opinion?
Havent' checked it very thoroughly, but from what I see so far, definitely.
* Did the item look like the sales pictures?
Mmmhmm. Yes.
* Were you satisfied with the product?
Yes ^^
* If you weren't satisfied, how did the company solve your problem?
N.A.
* Would you order from this company again?
Sadly, yes, I plan to. It's just too lovely not to.
* Would you buy this company's products second-hand?
I already have! (clothes)

[Saraqael]

* What did you order?
two outfits, a wig, and shoes
* When did you order?
October 16, 2009
* Did you order directly from the company, or through a distributor or dealer?
Directly from Dollheart
* How was the communication?
N/A
* How easy was it to pay?
Easy - PayPal
* How long did it take to ship?
Pretty quick this time. I had the package in 2 weeks. The last time I ordered from them it took a month.
* Was the quality appropriate for the price, in your opinion?
Yes
* Did the item look like the sales pictures?
Yes and no. The wig is cut unevenly but that's easily fixed.
* Were you satisfied with the product?
Yes
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes
* Would you buy this company's products second-hand?
Yes

[ensei]

* What did you order?
A 'rock morale' clothes set for SD13 boy

* When did you order?
Around Sep 15th

* Did you order directly from the company, or through a distributor or dealer?
eBay store

* How was the communication?
Almost NONE! A week after my payment I sent them an email, why the order is still not marked as 'sent'. They replied asking for the paypal transaction ID. Gosh, I thought they see it immediately, when the payment is received ><" So, I sent it, and after another week, still nothing. I sent them like 5 or 6 emails, threatening them even at some point, but NO REPLY. I had no idea whether the package arrived, because I was away. Only when my mum called me that some package from 'dollheart' arrived, I was reassured.

* How easy was it to pay?
easy, paypal

* How long did it take to ship?
Too long. Really.

* Was the quality appropriate for the price, in your opinion?
Yes, I had thought it's really much for clothes, $95 that is, and $10 shipping (><), but the quality is excellent! Now i think it was a bargain... xD

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Yes!

* If you weren't satisfied, how did the company solve your problem?
-

* Would you order from this company again?
I already did, but I hope there will be no unpleasant surprises this time.

* Would you buy this company's products second-hand?
Yep, if the price was lower or the item sold out.

[Razaera]

* What did you order?
A SD13 Boy Seize the Light suit + pair of black boots
* When did you order?
6th November
* Did you order directly from the company, or through a distributor or dealer?
Directly from the company website
* How was the communication?
Non-existant, but I didn't venture any communication. I ordered from them before, so I knew that they wouldn't say anything if I didn't say anything, so nothing was said. xD But they did send me an email when they shipped out my stuff.
* How easy was it to pay?
Easy, paypal ftw. <3
* How long did it take to ship?
They shipped it out on 16th November. Weirdly LONG, since the items WERE in stock on the website, but it's the way it was for the previous order I made, so it wasn't like I wasn't expecting such a wait... It arrived today, 23 November.
* Was the quality appropriate for the price, in your opinion?
Yes, oh gosh yes. Beautiful, beautiful... and so many little details that you can't see from the website. It's PERFECT. The jacket is a little bulky and hard to put on, but it's nothing a little elbow grease won't solve. ^^
* Did the item look like the sales pictures?
Even better!
* Were you satisfied with the product?
Yes!
* If you weren't satisfied, how did the company solve your problem?
N.A.
* Would you order from this company again?
I think I will. My poor poor wallet...
* Would you buy this company's products second-hand?
I have, and I would.

[Muisje]

* What did you order?
2 SD13 boy fukubukuro bags, one hat, and one SD sized horse wip.

* When did you order?
November the 17th.

* Did you order directly from the company, or through a distributor or dealer?
Directly at the Dollheart website.

* How was the communication?
I got a shipping notice through email saying my oder had shipped the 23rd. The items arrived the next day.

* How easy was it to pay?
Easy with Paypal.

* How long did it take to ship?
5 days.

* Was the quality appropriate for the price, in your opinion?
I like the clothes from the fukubukuro and the hat, but I had expected better quality from the wip.

* Did the item look like the sales pictures?
Yes. Well, you don't know what you get with a fukubukuro, but the items I got look like the pictures on the website.

* Were you satisfied with the product?
Yes.

* Would you order from this company again?
Yes.

* Would you buy this company's products second-hand?
Yes.

[semirans]

* What did you order?
1SD10/13 Girl fukubukuro bag.

* When did you order?
November the 25th.

* Did you order directly from the company, or through a distributor or dealer?
Directly at the Dollheart Ebay Store.

* How was the communication?
I got a shipping notice through email saying my order had shipped the 30th. The items arrived within a week.

* How easy was it to pay?
Easy with Paypal.

* How long did it take to ship?
5 days.

* Was the quality appropriate for the price, in your opinion?
I love the clothes from the fukubukuro. As always a great deal for the money and fun to boot!

* Did the item look like the sales pictures?
You don't know what you get with a fukubukuro

* Were you satisfied with the product?
Yes. My first "expensive" lolita doll dress was from them.

* Would you order from this company again?
Yes. I order this every year. Everyone is so attentive and though they have grown over the years they still give individual service to each customer.

* Would you buy this company's products second-hand?
Yes.

[ensei]

* What did you order?
A fukubukuro for SD13 boy.

* When did you order?
Ordered and paid on Nov 12.

* Did you order directly from the company, or through a distributor or dealer?
eBay store

* How was the communication?
No problems this time, they sent me an email when they shipped, though they didn't mark it as sent on ebay.

* How easy was it to pay?
easy, paypal

* How long did it take to ship?
They were supposed to send the fukubukuros in early December, so I was pleasantly surprised when they shipped earlier. I'm not sure when exactly but it was still Nov.

* Was the quality appropriate for the price, in your opinion?
Yes.

* Did the item look like the sales pictures?
Mostly, I found the items on their old version website. The shoes are made in a somewhat ugly way though, the sole is shorter than the upper part.

* Were you satisfied with the product?
Yes, considering I got random items I'm just thrilled ^_^

* If you weren't satisfied, how did the company solve your problem?
-

* Would you order from this company again?
Yes, I will probably.

* Would you buy this company's products second-hand?
Yep, if the price was lower or the item sold out.

[Colleen in Canada]

* What did you order? 2 Fukubukuro for SD 10/13 Girl
* When did you order? Nov 27 2009
* Did you order directly from the company, or through a distributor or dealer? Directly from DollHeart Website
* How was the communication? They send me email in 6 days indicating my items had been shipped
* How easy was it to pay? Used PayPal - Very Easy
* How long did it take to ship? From the date of the Shipping email to receipt was 2 weeks - about average to get to Canada
* Was the quality appropriate for the price, in your opinion? Quality is always great from Dollheart
* Did the item look like the sales pictures? Unknown as that was what I was purchasing
* Were you satisfied with the product? Very satisified
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? I will be ordering again as soon as some of the Preorder items show up on their website. LOVE LOVE Dollheart
* Would you buy this company's products second-hand? Yes definately

[Landlocked Mermaid]

*What did you order?
An SD-sized dress in a style called Akiva, desiged by Val Zeitler for Peakswoods

*When did you order?
I ordered on December 17,2009

*Did you order directly from the company, or through a distributor or dealer?
Directly from the company

*How was the communication?
Fine, although I never had any questions about my order so it was really just their
notice to me via email when my order shipped.

*How easy was it to pay?
Very easy, via Paypal.

*How long did it take to ship?
They sent me an email on December 25th saying that it had shipped but it actually
shipped two days earlier on December 23rd. It arrived on January 4th.

*Was the quality appropriate for the price, in your opinion?
Yes, the dress is extremely well made. All clothing desiged by Val Z. is lovely

*Did the item look like the sales pictures?
Yes, exactly like them.

*Were you satisfied with the product?
Yes, I am.

*If you weren't satisfied, how did the company solve your problem?
Not applicable

*Would you order from this company again?
I would, yes.

*Would you buy this company's products second-hand?
Yes I would.

[SimplyStripes]

What did you order?
MS-110 shoes, MS-235 boots, Peppermint Schnapps Outfit LE40 MSD

When did you order?
December 17th 2009

Did you order directly from the company, or through a distributor or dealer?
Through The Doll Peddler

How was the communication?
Talking to Judy was great, she let me know when they couldn't find the shoes I ordered but surprise! There they were in the package. Not to mention she was really helpful with a problem I had with the outfit I ordered.

How easy was it to pay?
Really easy, paid with my credit card in one go and tada.

How long did it take to ship?
Shipped the next day and it was at my house Christmas Eve.

Was the quality appropriate for the price, in your opinion?
I think the quality is really nice and I love all the detail, I just wish some of the outfits were a little less expensive.

Did the item look like the sales pictures?
Just like them. I used the Silver Blue pictures as a better view of the outfit, it's the same thing just different colours.

Were you satisfied with the product?
For the most part. I love the shoes but, DollHeart didn't include the bottom petticoat in any of the Peppermint Schnapps outfits for Doll Peddler so there's a whole part of the outfit missing for it.

If you weren't satisfied, how did the company solve your problem?
Judy contacted DollHeart for me after I sent her a photo of what I had and as of January 2nd I had an email from DollHeart that they would send me the missing petticoat directly as soon as they could find them.

Would you order from this company again?
I'm sure I will, using an authorized dealer most likely.

Would you buy this company's products second-hand?
Depends on the item and the quality of it.

[SakuraLee]

DollHeart

* What did you order?
* When did you order?
* How was the communication?
* How easy was it to pay?
* How long did it take to ship?
* Was the quality appropriate for the price, in your opinion?
* Did the item look like the sales pictures?
* Were you satisfied with the product?
* If you weren't satisfied, how did the company solve your problem?
* Would you order from this company again?
* Would you buy this company's products second-hand?

PLEASE STICK TO THE FACTS!

[SakuraLee]

* What did you order?
'Justice' Clothing Set
* When did you order?
26th of December 2009.
* How was the communication?
I didn't need to contact them for anything.
* How easy was it to pay?
Paypal, simple.
* How long did it take to ship?
Over a week before shipping and another week for shipping.
* Was the quality appropriate for the price, in your opinion?
Yes.
* Did the item look like the sales pictures?
Yes.
* Were you satisfied with the product?
Yes.
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes.
* Would you buy this company's products second-hand?
Yes.

[Selidor]

* What did you order? Kernaghan clothing set and a pair of shoes

* When did you order? 22nd January 2010

* How was the communication? Fine - they sent a shipping notice out the day after sending it.

* How easy was it to pay? Paypal, very easy

* How long did it take to ship? 11 days, including weekends

* Was the quality appropriate for the price, in your opinion? Yes. It was expensive, but beautifully made.

* Did the item look like the sales pictures? Yes

* Were you satisfied with the product? Yes. I had to sew a loose button back on, but otherwise it was perfect.

* If you weren't satisfied, how did the company solve your problem? N/A

* Would you order from this company again? Yes, if I had the money.

* Would you buy this company's products second-hand? Yes

[final waltz]

* What did you order?
4 Fukuburo bags
* When did you order?
on the 21st of January
* How was the communication?
The emailed me to ask for my phone number for EMS shipping then emailed me when they shipped my package.
* How easy was it to pay?
Really easy with Paypal.
* How long did it take to ship?
Just over 2 1/2 weeks. It was shipped on the 6th of February and arrived on the 10th.
* Was the quality appropriate for the price, in your opinion?
Yes, everything seems very well made for the price.
* Did the item look like the sales pictures?
They did. Some looked even better.
* Were you satisfied with the product?
Yes.
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Absolutely
* Would you buy this company's products second-hand?
Sure.

[Chayanne]

Order One:
* What did you order? Justice
* When did you order? 12/30/2009
* How was the communication? Fairly good, they got back to me right away. I contacted them on the 13th of January because it was odd that the order hadn't been shipped. I understood there was a delay due to vacation but I ordered long before this time frame.
* How easy was it to pay? Pay pal via Ebay
* How long did it take to ship? 1/20/2010
* Was the quality appropriate for the price, in your opinion? Yes I love the outfit.
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? very
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? Already have (see below)
* Would you buy this company's products second-hand? Depends on the seller.

Order Two:
* What did you order? Black Boots and a gray wig
* When did you order? 2/12/2010
* How was the communication? Not needed, there was a vacation and a small delay on production.
* How easy was it to pay? Pay pal via their site
* How long did it take to ship? 3/1/2010 arrived 3/11/10
* Was the quality appropriate for the price, in your opinion? Yes, I was impressed by the wig box.
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yes
* Would you buy this company's products second-hand? Depends on the seller

(I have also made a purchase through Denver Doll Emporium this year for Dollheart clothing See DDE Feedback)

[yumi~]

* What did you order?
"Mr. Prince" set for Yo-SD
* When did you order?
In January, can't remember the exact date..
* How was the communication?
Perfect. I asked them if they had received my order (I was a little bit nervous because this was the first time I ordered from them) because I didn't receive a confirmation e-mail but they replied really fast.
* How easy was it to pay?
Paypal, very easy.
* How long did it take to ship?
Like 2 weeks...I didn't have to wait long.
* Was the quality appropriate for the price, in your opinion?
Excellent!!
* Did the item look like the sales pictures?
Yes, it was like an exact copy. :]
* Were you satisfied with the product?
Yes I was!! I'm still awed at the wonderful quality and packaging!!
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes, I would^^
* Would you buy this company's products second-hand?
Yes :]

[Chayanne]

I've made a couple of purchases with them in the last few months and I totally forgot to post my transactions. >.>

What did you order? LS-660
When did you order? May 26, 2010
How was the communication? Perfect
How easy was it to pay? Pay pal very easy (From their Ebay site)
How long did it take to ship? June 7, 2010 (arrived a few days later)
Was the quality appropriate for the price, in your opinion? Great!
Did the item look like the sales pictures? Yes ^^
Were you satisfied with the product? Yes ^^ The shoes fit my boy perfectly, he won't wear any other shoes now. XD
If you weren't satisfied, how did the company solve your problem? N/A
Would you order from this company again? Of course
Would you buy this company's products second-hand? Yes, I have actually.


What did you order? LS-820, LS-854 and LS-748
When did you order? Jun 18, 2010
How was the communication? Perfect, I asked if they had a couple of things in stock they got back to me right away. Needless to say they had the one thing I really wanted to order, so I ordered it. ;D
How easy was it to pay? Pay pal, ridiculously easy. (Their Website since I was ordering multiple things)
How long did it take to ship? June 28, 2010 (arrived yesterday)
Was the quality appropriate for the price, in your opinion? Excellent. I'm actually quite pleased with the Clear resin heels. I was also pleased with the tiny boxes the shoes came in.
Did the item look like the sales pictures? Yes they all look like the sales pictures.
Were you satisfied with the product? Very much so, I have happy dolls with new shoes.
If you weren't satisfied, how did the company solve your problem? N/A
Would you order from this company again? Of course (I have)
Would you buy this company's products second-hand? Yep.

[opal]

DollHeart Feedback (2010)

DollHeart

* What did you order? Happy Garden for MSD, in stock on the Dollheart website
* When did you order? July 2nd
* How was the communication? Awful. Never replied to emails nor comments on their Facebook wall
* How easy was it to pay? Paying was easy
* How long did it take to ship? Never shipped
* Was the quality appropriate for the price, in your opinion? No idea, never got the outfit
* Did the item look like the sales pictures? Again, no idea
* Were you satisfied with the product? No, never got it
* If you weren't satisfied, how did the company solve your problem? They finally refunded my money 6 weeks later after I escalated to a claim with paypal
* Would you order from this company again? Never, ever will I order directly from Dollheart again!
* Would you buy this company's products second-hand? If it's in stock/in hand, sure.