I purchased a pair of dollmore pink eyes from Will and let me tell you she has got to be the most patient and sweet person out there. There was a mix-up with the delievery of the package and so for a week or so, I was under the impression that it was lost in the mail. Well, in the midst of tracking down the post office and shipping people to help me find where it might have end up, Will was there the whole time providing lots of helpful information. She was so supportive and sweet and genuinely concerned for my situation, even though she was so far away and none of it was her fault int he least. Not to exaggerate, but I don't make a lot of purchases online so when this happened during my first few times doing it, it was absolutely traumatizing, but Will really helped me through it by being really nice and sympathetic. Eventually, the nice folks over at shipping found the package and delievered it to me, so yay for happy endings! But they said that Will's description and details on the package helped me to find it. So I highly recommend Will and would definitely buy from her again!