1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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  2. Dollshe Craft and all dolls created by Dollshe, including any dolls created under his new or future companies, including Club Coco BJD are now banned from Den of Angels. Dollshe and the sculptor may not advertise his products on this forum. Sales may not be discussed, no news threads may be posted regarding new releases. This ban does not impact any dolls by Dollshe ordered by November 8, 2023. Any dolls ordered after November 8, 2023, regardless of the date the sculpt was released, are banned from this forum as are any dolls released under his new or future companies including but not limited to Club Coco BJD. This ban does not apply to other company dolls cast by Dollshe as part of a casting agreement between him and the actual sculpt or company and those dolls may still be discussed on the forum. Please come to Ask the Moderators if you have any questions.
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Marchen Waltz feedback (ALL)

Mar 13, 2012

    1. * What did you order?
      * When did you order?
      * How was the communication?
      * How easy was it to pay?
      * How long did it take to ship?
      * Was the quality appropriate for the price, in your opinion?
      * Did the item look like the sales pictures?
      * Were you satisfied with the product?
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again?
      * Would you buy this company's products second-hand?
       
    2. * What did you order?
      Marchen Rose Ydike

      * When did you order?
      Dec 21 2011

      * How was the communication?
      Very good they responded to their Q&A board very fast

      * How easy was it to pay?
      Payed via paypal went great!

      * How long did it take to ship?
      She shipped on Feb 090 2012

      * Was the quality appropriate for the price, in your opinion?
      Yes her heel feet where included for free because of the event. Her face-up is stunning for only 50.00 best company make-up job ever!

      * Did the item look like the sale pictures?
      Yes totally i've actually had those times when i said "that mold does look like the pictures. Not the case here^^

      * Were you satisfied with the product?
      Yes i'm very happy. Only one issue i had was that she was pretty loose when she arrived. And her head socket was a little to large for her neck. This caused her neck to wobble. I think this could be because her body is from INFINiTI Doll. The fix was easy i just tightened her strings and did some hot glue sueding^^

      * If you weren't satisfied, how did the company solve your problem?
      Didnt report any issues to the company

      * Would you order from this company again?
      Yes!!!

      * Would you buy this company's products second-hand?
      Yes
       
    3. * What did you order?
      Marchen Waltz Meryl Set + Wig
      * When did you order?
      March 4th 2012
      * How was the communication?
      Very good! The communication really smooth!^^ They always reply my question, their admin really nice
      * How easy was it to pay?
      easy!
      * How long did it take to ship?
      maybe around 45 days?
      * Was the quality appropriate for the price, in your opinion?
      yes, they have high-standart quality for their doll
      * Did the item look like the sales pictures?
      Yes!!
      * Were you satisfied with the product?
      of course! I'm very satisfied the doll :)
      * If you weren't satisfied, how did the company solve your problem?
      So far I didn't get any trouble from them ^^
      * Would you order from this company again?
      Yes! If they have cute doll or beautiful wig, I'll order again <3
       
    4. * What did you order? Marchen Waltz Ydike LE ~ Cat mask

      * When did you order? Dec 27, 2011

      * How was the communication? Very nice! I didn't communicate much though~

      * How easy was it to pay? I did the 3 payment layaway and had no problems at all ~

      * How long did it take to ship? I don't remember since the layaway delayed of course ~

      * Was the quality appropriate for the price, in your opinion? Truly yes! The faceup was gorgeous and the mask faceup stunning and well detailed.

      * Did the item look like the sales pictures? Yes very much so.

      * Were you satisfied with the product? She is the only SD girl I've liked enough to buy so far ;)

      * If you weren't satisfied, how did the company solve your problem? N/A

      * Would you order from this company again? Yes :)

      * Would you buy this company's products second-hand? I would.
       
    5. * What did you order?
      Marchen Waltz Chocolat Head

      * When did you order?
      June 25, 2012

      * How was the communication?
      I asked a few questions to them on their Q&A board and the reply was done in a timely and very polite manner. :D

      * How easy was it to pay?
      I used Paypal and the transaction is very smooth.

      * How long did it take to ship?
      Around three weeks to a month.

      * Was the quality appropriate for the price, in your opinion?
      Very appropriate. The box for the head as well as their personal note on a doily is super cute!!

      * Did the item look like the sales pictures?
      Yes.

      * Were you satisfied with the product?
      Definitely.

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Most definitely and gladly.

      * Would you buy this company's products second-hand?
      Why not? They're beautiful.
       
    6. * What did you order?
      Marchen Waltz Rose Chocolate Head

      * When did you order?
      April 04, 2012

      * How was the communication?
      Q&A board, They had fairly quick reply to me.


      * How easy was it to pay?
      I used credit card. its very easy.

      * How long did it take to ship?
      Around 4 weeks. (I received it on May 01, 2012)


      * Was the quality appropriate for the price, in your opinion?
      Yes.

      * Did the item look like the sales pictures?
      Yes.

      * Were you satisfied with the product?
      Yes.

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Yes.

      * Would you buy this company's products second-hand?
      Yes.
       
    7. * What did you order?
      I ordered a Stella head in NS during their last event.

      * When did you order?

      I put her on layaway on the 19th of February and paid her off on the 15th of April.

      * How was the communication?

      Very good.

      * How easy was it to pay?

      Very easy, I just sent it through paypal with my order number.

      * How long did it take to ship?

      She shipped on the 18th of April and arrived on the 26th.

      * Was the quality appropriate for the price, in your opinion?

      Yes, definitely, and they had also included some cute little freebies with her as well <3

      * Did the item look like the sales pictures?

      She looked exactly like her pictures.

      * Were you satisfied with the product?

      Absolutely, I love her to bits <3

      * Would you order from this company again?

      In a heartbeat, especially if they ever do another rerelease event of their older heads.

      * Would you buy this company's products second-hand?

      Definitely