Feedback for timchener

I'm afraid I too will have to leave a less than positive review for timchener.

Originally I commissioned timchener to do a faceup for my NS CP Harang. He was completely clean and blank, no removal needed. I referenced images of dolls she'd already painted knowing how hard artistic interpretation can be and thought that if it was something she'd already done it would be loads easier. Luckily two dolls she'd already done had exactly what I wanted. I referenced juubei's Juri 06's eye-shading and Sash's Juri 06's eyebrows for eyebrow shape and thickness. I'd requested that the eyebrows be done in the color yellow-brown, referencing #144 on this color chart.

After some brief confusion about payment (I'd assumed payment would be sent after I'd seen the finished product as that's how I'd done it in the past, but timchener wanted payment in advance. This wasn't a problem, I just hadn't been aware.), she began to work on my head. A couple of weeks later, I get the first image of what she called the finished product:



Needless to say, I was a little shocked. The eyes and eyebrows weren't even close to what I'd requested, and I sent her some feedback asking her to lighten the eyeshadow a lot. She sent me another image that didn't seem much lighter at all to me, and I told her that it needed to be lighter still. I also mentioned the eyebrows needed to be redone. She then informed me that she'd already sealed them, and I would need to pay another $15 for "changing my mind." Again I was a little confused and told her that I hadn't changed my mind and was a little confused as to why I needed to pay another $15 to complete my commission. I again referenced the two images above, which I had sent in my original commission request, pointing out that they were what I'd asked for.

She sent me a very lovely PM not too long after apologizing profusely, stating that she'd gotten the images I'd sent mixed up with some other Juri heads she'd done. Not a problem! Mixups happen, and frankly I was relieved to find a reason for the obvious mistranslation inbetween what I'd requested and what I'd received. So I go back to anxiously awaiting my doll, fully confident that I'll be given at least a close proximity to my request this time around. Here's the image she sends me:



Obviously the eyeshadow still isn't right, nor is the eyebrow color. I decided though that I actually prefer this eyebrow color over my original choice and ask her to keep it. At this point I can feel that she's just ready to get rid of me as a customer and my impression was she was doing the bare minimum of my requests. I was very hesitant to ask her to correct the eyeshadow again, and reasoned that it was light enough that I may be able to blend the blue in there and adjust the green myself so that it would appear as my requested image. I assumed the eyebrows just appeared off because of the angle of the photo, knowing that timchener was a talented artist and had done many faceups before. I knew she'd never send a doll out with eyebrows as lopsided as they appeared to be here. I ask her to send the doll to me, and she shipped it out this last Saturday.

I got him very quickly; I had a notice, and I went to pick him up yesterday from the post office. Here's what he looked like.



As you can see, the eyebrows are two completely different shapes. I'm a little confused about how she could've sent it out like that and not noticed how off they were. My thought is that she saw it and just didn't care; she'd already had to redo them several times and just wanted to be rid of him. Which is a shame since I think the rest of him is gorgeous. Though it's also worth noting that there was some dark, dust-like grit in the crevices of his ear and some of the freckles on his nose smudged when I ran my finger over them. Both were easily corrected by me, however.



Fortunately, the wig I've chosen covers up one of the eyebrows so you can't even tell. I have some friends that are going to attempt to correct the eyeshadow and eyebrows for me so hopefully I won't twitch every time I see them. Timchener is a very talented artist, which makes it all the more a shame that she pays so little attention to details such as these. I'm sure that as soon as she manages to correct that she'll be a wonderful faceup artist, but I'm afraid that in the meantime I cannot reccomend her for commission work.

 

Thank you for your response and your PM as well, though I feel obligated to add my initial commission comment which you seem to have neglected to post, in which I clearly state what I had originally commissioned.

I readily admit that perhaps I should have been more forthright with you with how disappointed I was, but frankly towards the end I'd just gotten anxious to get my boy back. I would also like you to address the matter of the eyebrows, as you do not seem to have done so yet. Did you notice how crooked they were when you sent them out? If so, why did you send them? They seem fairly obvious to me.

I sugarcoated because that's essentially what DoA is. Sugarcoat. You get more flies with honey. I assumed that the nicer I was and the more positive feedback I gave you, the better you would do or the harder you would work to meet my examples. Clearly, I was incorrect.

So I could have been more honest about how I really felt about it in PM's. But you could have paid more attention as well. The fact remains that the commission's eyes and eyebrows turned out nothing like I'd originally requested.

I've got nothing against you, despite your passive aggressive comment in my own feedback thread. I still think you're a good artist, and I'm willing to admit that you have done several good faceups. But you did not do well on mine. I was prepared to just accept that you weren't able to duplicate your own work insofar as the eyeshadow went, but the eyebrows are horribly off. I really don't believe that you could have done that and not noticed unless you just weren't paying attention.

And I do believe this belongs in your feedback thread rather than in a PM. As you have slanted the information to make me seem unreasonable, I feel obligated to defend myself. I know I'm not the only one who has had problems, and anyone commissioning you needs to be aware of potential problems.

Here is the screencap of my original commission request.

 

I adopted Milo from Kym, (Dollzone BB Jing) and it was a FAST, and PERFECT transaction. To my great surprise, he arrived dressed, and ready to play with his twin, Max. AND she included a free gift of an Inu Yasha CD, which my son promptly ran off with. THANKS SO MUCH!!

Here he is cuddling his kitty plush whom he has named Mouse. Kym also did the FABULOUS face up on Milo, I LOVE his freckles and sweet face!


I've gotten a STUNNING Face up by Kym, and now a dreamy boy. She's the BEST!!

 

Kym is a Miracle worker. I will let the pictures below do all the talking....


This is poor Daeron BEFORE Kym's wonderful work, as he arrived from Volks FCS. Scary eh?


Here is Daeron AFTER Kym gave life to him and his personality. Quite a change!!


And here he is in his wig, and clothing. STUNNING!!!

I would NOT hesitate in sending another doll to Kym for face up work! She captures the character and very soul of dolls in her care. THANK YOU !!!!

 

I bought a Domuya Flexi-body from timchener. She was very friendly, and the body arrived very quickly. I would definately recommend her.

 

She is a SWEETY and a dollface and will work her butt off till you indicate that you are satisfied. I told her what I wanted for my chamomile and she sent me pictures of a wonderful faceup. It's even better in person! I'm in love. It's all very well done, the quality of the work is fabulous.

 

I had an extremely wonderful experience with Kym! She does fantastic work, and communicates like a dream. ^^
My Rella is so frickin perfect!! Thanks so much! I will so commission you again for a future doll.

 

I just bought a Musedoll shirt from timchener - the shirt arrived super fast, it's in mint condition and it's totally adorable!! Couldn't ask for a better and more friendly person to deal with~~ thanks alot hun!!

 

Bought a couple of MSD sized clothings from Kym, and the whole transaction went flawlessly. Got the items today - Esau and I thank you!

 

I adopted a Iplehouse SooRi from Kym and he arrived quickly and in perfect condition. Kym was so patient with me even through my two changes of decision on how I wanted to pay. And kept up GREAT communication with me. I couldn't be happier. SooRi is exactly as described and is now soon going to be Captain Kirk!

 

I bought a Yo outfit from timchener; the transaction went smoothly and it arrived in excellent condition! Thanks so much! *g*

 

I bought a pair of boots for my Yo/BC kids from Timchener and they're just awesome. The transaction went very smoothly and I'm thrilled with the results.

Thanks!

 

I sold a pair of droprops to timchener and it went perfectly smooth! Paid when she promised she would! A++++++++

 

My second smooth transaction with timchener! Thank you very much!

 

I bought a Bambicrony Elf Gun from Kym and all the communication was very well handled. It was fast and she was accommodating when I had a small issue with my paypal. Everything was well packed and came exactly as she described; she even threw in a scarf for him. Thanks!

 

timchener purchased my MNF Chiwoo from me on layaway^^
She is a very kind person and great to deal with--She paid promptly and exactly when she said she would. I wouldn't hesitate to do buisness with her again~!
I hope you enjoy your new MNF Chiwoo for a long time~!!!

 

Timchener participated in my recent Dollmore Group Order. Payment was super quick and communication was great! Thanks for participating in the order

 

I just received a doll head from Timchener, and it's lovely! It arrived quickly and communication was excellent! Thanks!