1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
    Dismiss Notice
  2. Dollshe Craft and all dolls created by Dollshe, including any dolls created under his new or future companies, including Club Coco BJD are now banned from Den of Angels. Dollshe and the sculptor may not advertise his products on this forum. Sales may not be discussed, no news threads may be posted regarding new releases. This ban does not impact any dolls by Dollshe ordered by November 8, 2023. Any dolls ordered after November 8, 2023, regardless of the date the sculpt was released, are banned from this forum as are any dolls released under his new or future companies including but not limited to Club Coco BJD. This ban does not apply to other company dolls cast by Dollshe as part of a casting agreement between him and the actual sculpt or company and those dolls may still be discussed on the forum. Please come to Ask the Moderators if you have any questions.
    Dismiss Notice

Doll Family Feedback (2010)

May 7, 2010

    1. my first bjd ever has been a doll family. I wanted to start a feedback thread.
      so, generic:

      COMPANY NAME
      * What did you order?
      * When did you order?
      * How was the communication?
      * How easy was it to pay?
      * How long did it take to ship?
      * Was the quality appropriate for the price, in your opinion?
      * Did the item look like the sales pictures?
      * Were you satisfied with the product?
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again?
      * Would you buy this company's products second-hand?
       
    2. * What did you order?
      Doll family Ella (SD 1/3)

      * When did you order?
      mid february

      * How was the communication?
      I ordered from a dealer on ebay (jeeryama). it has been really nice and good.

      * How easy was it to pay?
      easiest, via paypal

      * How long did it take to ship?
      a month

      * Was the quality appropriate for the price, in your opinion?
      it is. I love this doll

      * Did the item look like the sales pictures?
      yes. just the resin seemed to me a bit shiny in real life, which does not seem in photos.

      * Were you satisfied with the product?
      I am!

      * If you weren't satisfied, how did the company solve your problem?
      n/a

      * Would you order from this company again?
      I'd love to. there's another doll family mold it's tempting me...

      * Would you buy this company's products second-hand?
      maybe, if I really well know the seller.
       
    3. What did you order?
      Lyre in Pink normal skin

      When did you order?
      April 5th, 2010

      How was the communication?
      Ordered through Contemporary Artist dolls, so not applicable.

      How easy was it to pay?
      Easy, with Paypal.

      How long did it take to ship?
      It took him three months to get here.

      Was the quality appropriate for the price, in your opinion?
      Yes, yes yes. His resin is nice and smooth and his joints work very well. He is very cleverly put together.

      Did the item look like the sales pictures?
      Yes and no. The company pictures are awful. He actually looks much nicer in person.

      Were you satisfied with the product?
      Yes.

      If you weren't satisfied, how did the company solve your problem?
      N/A

      Would you order from this company again?
      Yes, if they had another doll I wanted or optional parts definitely.:D

      Would you buy this company's products second-hand?
      Sure, he seems very sturdy and unlikely to break too easily.
       
    4. What did you order?
      Xiangyi in normal yellow skin

      When did you order?
      May 20th,2010

      How was the communication?
      Ordered through Jeeryama

      How easy was it to pay?
      Ridiculously easy.Went off without a hitch.

      How long did it take to ship?
      Jeeryama got him from the company a month after I put him on layaway. I paid him off entirely in July and he shipped in a week.

      Was the quality appropriate for the price, in your opinion?
      Yes!His resin is very smooth and he's easy to move and play with. I'm surprised he isn't worth more.

      Did the item look like the sales pictures?
      He looked way better. than the pictures.

      Were you satisfied with the product?
      Yes very/

      If you weren't satisfied, how did the company solve your problem?
      N/A

      Would you order from this company again?
      Definitely! I'm planning on buying Zi Luo at some point.

      Would you buy this company's products second-hand?
      Gladly!They make good products.
       
    5. Doll Family-H
      What did you order?
      Linfeng 62cm fullset in normal skin with extras

      When did you order?
      May 16, 2020

      How was the communication?
      Bought through Alice's, so I didn't communicate from DFH directly.

      How easy was it to pay?
      Very easy with paypal

      How long did it take to ship?
      Shipped out December 22, 2020. Would have been sooner had they not forgotten his faceup, but they got it done within a few days (Alice saw it so she sent it back asap for the faceup).

      Was the quality appropriate for the price, in your opinion?

      Absolutely.

      Did the item look like the sales pictures?

      Yes, mostly, he did not come with the gloves pictured.

      Were you satisfied with the product?

      I'm pretty satisfied. The only thing I have issues with is that he did not come with gloves, and his wig is far too big for him, which is a bit ridiculous in my mind, considering they should have the wig fit since he is right there with them.

      If you weren't satisfied, how did the company solve your problem?

      They didn't send me any gloves, but I didn't comment on the wig. I'll just get a new wig for him or sew it where it'll fit better.

      Would you order from this company again?

      If I ever want to buy another doll, sure!

      Would you buy this company's products second-hand?
      I would, if it were a sculpt I really liked.
       
    6. What did you order?
      DF-H 65cm boy with 3part torso - body only. Resin colour was a custom request - I asked for a colour match to Kanadoll normal skin.

      When did you order?
      February 2023

      How was the communication?
      I ordered from DF-H's Taobao store through Superbuy shopping service. I didn't communicate directly with DF-H, but I was able to pass a custom request to DF-H through Superbuy's agent. DF-H replied quickly to my agent and honoured my custom request.

      How easy was it to pay?
      Payment was through Superbuy's wallet, which is quite straightforward.

      How long did it take to ship?
      It took almost exactly 4 months for DF-H to ship my order to Superbuy, which is within DF-H's estimated time of production as stated on their TB product page.

      Was the quality appropriate for the price, in your opinion?
      Yes, absolutely

      Did the item look like the sales pictures?
      Yes

      Were you satisfied with the product?
      Very much! The body poses as well as DoA folks say it does, and the resin quality and finish are all very good.

      The colour match I requested was 90% perfect -- the body was a little bit pink-toned compared to my doll's head, but I think this isn't a mistake and the red hues will yellow/fade over time and end up matching the head. I'm very satisfied with this match.

      Packaging/doll box was straightforward but did everything it should (protect the doll during shipping).

      If you weren't satisfied, how did the company solve your problem?
      N.A.

      Would you order from this company again?
      Yes

      Would you buy this company's products second-hand?
      Yes
       
      #6 aihre, Jul 22, 2023
      Last edited: Jul 22, 2023